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based on 85988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service
Professional, on time and efficient. Very careful of walls, etc.
Service rep was courteous and took the time to answer all my questions. Carpets were cleaned quickly.
We’ve always had very professional service people and we like the long lasting results that the zerorez method produces.
The customer service was the best part! I didn't feel like the rug was really clean after getting it home and unrolling it. There was still small pieces of children's items still in the rug; i.e. hair ties, a small plastic piece of a toy, strands of hair. I would've thought it would be clean from everything.
Limited chemicals, fast service and quick dry times
Perfect Nothing for us.
I can send a photo of areas I had to clean after he left.
Everything!
Easy booking and confirmation process. On time arrival of technician.
You should send one tenured tech out on all jobs
I really liked the products and the great service you guys provided.
Tech was very professional and carpet looks great.
Great job, good prices. Like the idea of no chemicals
Very communicative, fast and efficient. :)
I loved the pet treatment! I no longer have that urine stench in my apartment! I didn't think that my carpet would actually return to its original color, but it did! My technician, Brandon, was so knowledgeable! He was more than I could've asked for! He really was explaining every step that he was taking, so that I was comfortable and knew what he was doing. He really took his time to make sure that my carpet was super clean! He didn't make any decisions without consulting with me, which made me trust him and the company! He even gave me tips to do on my own, in case anything were to appear on my carpet! Thank you!
Quick and professional.
Great job by knowledgeable great professional men!!! Love the looks and smell of freshly cleaned carpets by great guys!!!
No crunchy carpet when it dried and the carpets look great!
We have used this company several times. We had Larson service our carpets and did the most amazing job. He took the time to explain, demo and was here for hours. Never have I seen so many patients and take the time to do do what he did. We will be requesting him in May when we plan to do our entire house. He was so professional and patient. Thank you again Larson
I like that I didn’t have to wait long to get an appointment, the solution used on my carpets is safe for people and animals, and the technician was early and done quickly.
Great Service, arrived on time and Tech was very friendly and professional. Carpets and Tile look great.
Too expensive for the area cleaned. Some spots have returned.
He did a good through job and it looks great.
I wasn't impressed with the tile cleaning. Some places were missed, ie; behind the doors around the toilets etc.
Fast, clean, friendly
Dog smell and stains were still in the carpet after the carpet dried. Technician was great, just disappointed in the product.
We were very satisfied with how clean our carpet turned out! Jeremy was very polite and professional. He took all the time he needed to make sure our carpets were clean. Thank you for the wonderful and reasonably priced service!
This was the first time I used Zerorez, and it had been years since I used a company to clean my carpets (two reasons, 1 - I have a carpet cleaner and use it mainly, and 2) the last time I used a company - Stanley Steamer - I felt totally ripped off by them and they did a terrible job.) I moved into a new house about 7 months ago and want to make sure our carpet is maintained well, and I have heard good things about Zerorez from friends, plus heard a lot of radio advertising (I think I may have seen a TV commercial recently too) so I decided to give it a try. The young man that came out was friendly, was not at all pushy (i.e., didn't try to upsell me) and worked within my budget to get as much flooring cleaned as possible. He did a great job, the only thing is that the tile in the bathroom didn't come clean around the toilet, so I will be calling to report that. Besides that, it was a good experience and I will use Zerorez again.
No residue and clean carpets!