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based on 85988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The online procedure for ordering services was thorough, quick, and accurate.
It was easy to make an appointment, they called and showed up on time. I like that the carpets are clean and don’t smell like weird cleaning solution.
Great outcome. Today carpet is dry, clean and soft. Thanks,
Jeff was Exceptional Tech and Highly Recommend ZeroRez for any future Carpet Cleaning
Happy with the service
Tech, David M, was polite, on time and did a great job. I would like to give him a five star review.
I was very happy with the tech that came to my house he was friendly and polite how ever I was not too impressed with the results of your service. I was expecting to spend around $100 to have my stairs and small landing done. When the tech arrived I mentioned that I have pets that have urinated on the landing multiple times. The tech brought his black light out and we looked at the damage together, it was definitely gross and not a surprise. I was however a bit shocked to learn that the cleaning would be triple what I was expecting. I agreed to have it done though thinking that a professional service would be worth the money and hoping to get my carpet back into good condition. I should note that the carpet is only 2 1/2 years but does have wear. After the tech left I got my personal black light out and inspected the carpet and found most of the bigger stains were still there. I don't imagine it would be possible to completely remove the stains but I was hoping that the smell at least would be less noticeable and as soon as the carpet dried the smell was back. I hope that this service works for people with out bad animals but I guess I learned its just not worth it if you do have fur babies.
Easy to book, prompt and fast!
Brandon George did a great job
I was very happy with the entire process, from reminder emails in regards to time and scheduled date of the service to a very professional job when completed.
The gentleman that arrived on time was great, very nice young man. He did an amazing job.
I would highly recommend Zerorez to anyone in need of this service
The technician was very friendly and did a good job on my carpets and tile.
Zerorez tech was very courteous and professional. You are to be complemented on having such a fine representative:
Clean Carpets
Timeliness, courteous, and professional. Cleans great too!
We had carpet and laminate flooring services on December 12, 2019. Dustin was our service provider. He was very professional and efficient. He was unable to clean one of the area rugs because it had silk as one of the materials. He did clean two other area rugs. One was very satisfactory. The other rug was not satisfactory. Stains remained after cleaning and even with Dustin spending time to work on the stains, the stains remained although less noticeable. This rug was under the dining room table so likely the stains were food/liquid related.
Dustin also cleaned all the laminate floor surfaces. Had I know he would have used only the solution and a mop, I would have done the work myself at no cost. The cost for this service is not worth the value in my opinion.
I will not be requesting your services in the future.
Please note that we were not unhappy with Dustin. As I said, he was very professional and efficient and worked hard to make us satisfied.
Thank you for the opportunity to comment on this service.
Tom and Name removed
16036 N. 11th Ave Unit 1060
Phoenix, AZ 85023
KEEP UP THE GOOD WORK!!!
Easy and competitive pricing.
First time using Zeroez. I had the best technician. He explained everything and all the options available. Extremely polite and courteous. Did a wonderful job on the carpets and made sure I approved. Thank you so much!
Everything is extra . A $115.00 cleaning turned out to be $248.75.
You are supercalifragilisticexpialidociiiiious is a silly word which has a meaning of fantastic, great, splendid, superb, etc. The young man who diligently worked very hard should get a pay raise. My carpet is very clean. Thank you and Happy New Year!
Name removed
Your technicians (Joshua & Griffin) were great! They were very careful and made sure that I was satisfied. The cleaning was PERFECT!
Great service techs. Fast, thorough and friendly. Carpets always look great.
Technician was very friendly and very clean! He ensured that there were guards on our furniture and staircase to ensure there was no damage from his cords.
The house smells great as well, there was no damp mildew smell afterwards.
Will use this service again!
Great job! Carpets looked amazing after they finished. Tech was polite, professional, on time and worked quickly! I will definitely use Zerorez again!
The person showed up on time and got right to work. Very professional but friendly at the same time. Very, very polite.
I recommend him to anyone anytime.
Doug Last name removed
Jason, the technician was very knowledgeable and professional. He got in did a great job explaining things about drying and got out. Making the appointment was also easy. And your follow up for confirming the appointment was a great online texting.
Very friendly and explained the hole process to the T.
Very friendly and professional
Nice, efficient
Excellent service, wonderful technician
Very professional and courteous not to mention did an amazing job on our carpets!