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based on 85988 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I'm pretty picky about cleaning, and so my expectations are different. As I looked at the carpet after the tech left, I noticed corners that were missed, and a few spots that didn't get cleaned as well as I would have liked. Also, a previous company who cleaned my house also sprayed down the baseboards--that was a nice extra.
We were quoted just over $300 for the service, which is still much higher than our other quotes but we like the no chemicals use of your company.
When you came, I was not here, but my wife was. She was pressured in to $550 bill. She said rep tried to get her to go OVER $900!!!!!! but she refused that much.
My wife is 4'9" tall and we feel she was misled with a false quote and pushed to pay almost double the original quote (with attempts at over triple the quote).
The carpet does look a lot better, but there are still some small stains. maybe for $900, those could have been gotten as well, or I could have almost purchased newer carpet.
Chad Last name removedPhone number removed682
N/a
Great customer service with the most polite tech I have ever met. Amazing results and just the best at carpet cleaning.
Just the overall service. I question the fact that you advertise O REZ when I saw him use a container and sprayed the carpet. Also the entrance into to family room from the kitchen seems to still have a dark shadow on it. Other than that the carpet is beautiful throughout. We left town and stayed overnight to allow the carpet to dry properly. When we returned I vacuumed very thoroughly and found the dark track mark at the family room entrance.
Service was great, carpet cleaning was great. Couch cleaning, not so much.
Your guy decker
Terrell was awesome! Carpet very soft when it drys. Super clean!
Carpet looks good next day when it drys.
everything
Get rid of environmental disposal fee.
The carpet was not cleaned thoroughly. It needs to be cleaned correctly.
Name removed
Phone number removed
Arrived early after a call to see if early would be ok. Earlier was much better. Jeff showed up and I explained what areas needed cleaning after my little dog had several diarrhea accidents. He cleaned the areas in a reasonable time. He left leaving me with clean carpets. I will definitely consider calling Zerorez again in the future.
Good service at a red reasonable price. Tech was friendly, courteous and did a good job. Also appreciated how quickly you were able to get to us
Efficient and courteous worker, high quality work. The carpets immediately looked cleaner, and they dried quickly!
Terry was on time and did an excellent job..
On time
The service is a good value. Reasonably priced. I love that Zerorez doesn’t use chemicals. My carpet always comes out very clean. Thank you Zerorez!
The tech was so professional and nice!
I’m sorry the printing on your survey is too small to read I was pleased with the service and the service man and I have used your service before and also been pleased and I recommended zero razz to quite a few people and would continue to do so
Very professional and my carpets and tile looked great!
Zerorez always shows up in the window they give. They're technicians are clean, courteous and knowledgable. I used Coit for a long time and a few years moved over to Zerorez, best decision I ever made. Cleanest carpets in town!
Cleaner than ever in the high traffic areas.
Fast efficient and on time. They did. Great job. My carpet looks like new again.
We had a situation where the carpets (3 rooms) buckled and had rolls in the surface. The technician may have been new; but knew nothing about what would cause this to happen. We talked with a supervisor who said this situation was caused by the underlayment or backing on the carpet got too wet. He added the problem would go away in a day or two. He was right.
However, it would have bene better if the technician who did the work was aware of what happens with an overabundance of water
Excellent service and results -- service tech David really new the service and what I could expect as outcome.
Plese have area Manager contact me. Phone number removed
the technician arrived on time, was quick but thorough. He explained the process and expectations well.
Paid extra for the pet stain treatment and it’s still there and paid extra for my bathroom because it was tile and it didn’t look clean at all. I have had better success using a rug doctor myself.
I had my Zerorez come to clean the grout in my tile. I was amazed at how dirty my tile was as well. They did such a beautiful job!! I would recommend them to anyone.