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based on 83658 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, courteous, friendly.
Knowledgeable and cared about my home
Brandion knew what he was doing and it ran so smoothly .
Plus not as much liquid like the time before
I appreciate the level of service and quality of work. The employees are very professional and communicate clearly the entire process.
I like that there are no harsh scents, the carpet dries fast and the work is done quickly and efficiently! All of the technicians have been super friendly!
Dudley provided my service. He was prompt, polite and efficient. No surprises, just the way service should be. Keep up the good work!
on time and did a good job
Non toxic products
Friendly technician
Dry & fast & pretty clean
Service was friendly and knowledgeable about the services offered
My technician, Joe, provided excellent service!! He explained everything he was going to do in great detail. After finishing, he reviewed everything to make sure I was satisfied with the results.
I have highly recommend Joe and Zerorez to friends and neighbors!
You had listed your price as 3 rooms for $129.00. I had 2 rooms done and an area rug and my bill was over $200.00. False advertising would not recommend this company
They are always courteous, respectful, and informative when they come. My carpets always feel soft and clean without a chemical smell.
the young lady that cleaned my carpet did an excellent job my carpet was very soft
Jeff Klaus was excellent to work with He contacted me prior to his arrival. He was very professional during the whole cleaning process. Jeff kept me appraised during the whole cleaning process.
Everything looks great after , processional And employees great customer service
Great fast and friendly service with a smile. Brad did a wonderful job on my carpets and he is so polite and professional. Great Job!
Quick and did a great job
Cody was great. My carpets and sectional look great.
Andrew arrived promptly and explained the procedure. He was very knowledgeable, professional, thorough and helpful. He provided excellent customer service and my carpets came out much better than I had anticipated. I would definitely recommend Zerorez and Andrew.
Your Tech "T" was excellent
Seth was a really nice guy! Kinda weird he brought his kid with him, and had to use some of my tools and ladder? His car wasn’t marked Zerorez either. He taught me some things about my ac unit that I didn’t know! He also said I had a nice smile and a sexy butt, (that was a little weird, but I enjoy compliments!). The air purifier he installed seemed to really help with our sinuses! He offered to clean tile, carpet, and upholstery, but I told him I’m sure I’m WAY better at those services!!! Still, I’m not trained to do his job, and am very thankful for his help!!! I’d recommend Zerorez to EVERYONE, and do, as I’m a 12 year technician and coworker of Seth, He loved my sense of humor btw!
Great staff!
I was very impressed with how quickly I could get an appointment. My technician worked nigh on feverishly and was finished in less time than he anticipated. Very impressive.
Pricing switch when the tech arrived. CSR didn’t document entire request, etc. very frustrating as first time customer
First, when the technician arrived he was looking to do my stair case and a closet? I needed my staircase and two large area rugs done. After discussing the update and price of area rugs I only had my staircase and one area rug done. The area rug does not look much better than before it was cleaned. The entire visit was quick and the day the technician left the area rug was still wet so any discolor was expected. But a few more days later I was trying to lay the area rug in its place and it does not look good.
We paid additional dollars for the pet urine treatment. After completion, it just brought it to the surface. When asking about it, it was communicated we would have to have Zerorez come back out and determine additional cost to have it cleaned. Might need to look at how you are promoting this extra pet treatment. When communicating during the visit, it is misleading and costly to the homeowner. We would have opted just for the normal cleaning if we had known the extra pet treatment wasn't really going to do anything for us
Zerorez is very quick to respond and schedule. They do a great job!
I scheduled the service for my mother.She was not satisfied.She said the carpet is cleaner than what is was but not as clean as it could be
I really like the technician who came to our house to do the carpets
Our technician was very professional and friendly. He did an amazing job on our carpet it smells clean and fresh. The sale pricing is nice since I needed to clean 3 rooms of carpet...my son used Zerorez and the results were also fantastic!