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based on 34671 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician (Robert) was great. There is no "upselling", the price was exactly what was quoted on the phone. The carpet looks great, all the stains came out. Overall you achieved "customer delight".
Your tech, Brett, showed up early, explained the work he was going to do. He was very friendly with a great attitude and confident about your product and his work. He asked if we had pets in terms of leaving the door open for the hose and equipment. He asked about spotted areas. After completing the work , he asked me to look at the carpet to inspect the job. I was impressed that he got the carpet so clean. I called Zerorez that afternoon to let them know how pleased I was with not only the product as we are a returning customer, but how impressed I was by Brett. I work in a construction service industry where repeat business is so important. Hard work and a great attitude go a long ways in my book. Thank you again.
The carpets are cleaned very well and Jose is extremely professional.
the dirt and spots are removed and remain removed long after your cleaning
SERVICE AND THE TECH IS ALWAYS PROFESSIONAL AND THE PRICE IS GREAT....
Good customer service, quick appointment booking, friendly staff, efficient cleaning!
COURTEOUS OFFICE, RELIABLE SERVICE PLEASANT & EFFICIENT EMPLOYEES, QUICK DRYINGL
Outstanding quality and sercice.
I only ask for Eduardo Valencia to do carpets. He does a fantastic job!!
Like how my carpet looks and liked your technician, Brian!
Making an apptmt was easy and the person was friendly. The guy who cleaned our carpet was very friendly and professional and the carpet looks great so fat
Be a little more price competitive.
I paid about $250 to have a 15x20 and three areas of about 10x11 cleaned. They looked pretty good right after the guys finished. The larger room had some pet stains that the technician said would come out without any special work. I did pay to have deodorizer applied. The next day I looked at the carpet and the pet stains were worse. Another large stain appeared that was not there before the cleaning. It was an old coke spill stain that had been gone for about five years. (Including after you had cleaned my carpet a previous time. A stain if some type in another room was also worse. I don't know the origin of that stain. The rooms were totally empty as we had moved out if the house.
I called and reported my problem and talked to Roxanne. She said the pet stains should come out and sent another technician out. His name was Gilbert and he told me the pet stains don't come out with your system and told me it was a waste of time to try. He worked on the two other spots and another in another area that was not as noticeable. Those were lighter the next day, but still obvious.
I am upset that the first technician (Robert I believe his name was) and Roxanne said the pet stains would come out but Gilbert was adamant that urine stains would not come out.
So after $250 and two visits from your team, I still had a dirty carpet. That is why I hesitate recommending you. The first time you did my carpet a couple of years ago it looked great. And I did recommend you and in fact used you to get a blod stain out of my father's carpet. That was also a good job by you. So I am in a quandary as to recommending you or using you again.
The only way to make things right at this point is to give me my money back. I am no longer living at the house.
Regards,
Bill Last name removed
Robert is always the professional and can be relied on to do a good job.
ROBERT
My carpets look amazing and so clean! I really appreciated an "english speaking" person that came to my home and he was so efficent, fast and very nice!
On-time, informative, great outcome!
Tile not sufficiently cleaned. Finished the job ourselves after tech left. Absolute rip off.
The service tech was prompt and very professional. The carpet looks great!
The customer service is excellent, the cleaning wonderful!
My carpet is cleaner than I've seen it in years. My Technician, Larry, was knowledgeable and very friendly. He was done much sooner than I thought it would take. It was a very good experience. I have already recommended Zero Res to my friends.
Eco friendly, clean, professional staff.
on time, green
Our carpet came out better than expected!
They were very prompt friendly and efficient--the products are great--got "bad dog mess" off the carpet very quickly and we will definitely be calling for other clean ups---carpet, limestone, granite, upstairs decks--we have lots for Zerorez to do. So glad out friends the Andersons recommended them,
Name removed
Very friendly and professional guy who came out. Job well done. No more stains, looked and smelled clean.
The main reason for having the carpet cleaned was to rid the cat urine odor. This did not happen. It did to some degree but not really as much as your advertising implies.
The second bedroom is quite "smelly" and disapointing. I would appreciate you returning to do a better job in that room. I don't believe this is an unreasonable request.
Monica Swick....Phone number removed
He came on time and did an excellent job
Very professional and gets the carpets clean without harsh chemicals.
Nice polite young man. Did a great job, all stained gone.