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based on 34869 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet after 2 days looks great and soil free. We are happy and would call you back in the future. The service was also excellent.
Always good results. Drying time is a plus. Removal of stains pretty good.
on time, good work, nice technician (Rob), really made a difference in both our tile and carpet. I cannot believe how much better our tile looks in particular. Really fabulous!
Zerorez does what they say they'll do! They clean carpet and upholstery with only water and it stays clean for much longer! Almost always they arrive when they say they will - and in the few instances where that isn't possible they cheerfully reschedule at the customers convenience. Their technicians are friendly and knowledgeable and they work efficiently. When they leave the area where they have cleaned is restored to the original furniture configuration. Price is good, too!
The agent did a very good job and was very professional.
Great job cleaning the carpet.
Carpets look really good, dried fast. Technician was very pleasant and did an excellent job!
Your techs that come out to the house are very good at what they do. They are professional, dedicated and easy to communicate with.
I especially want to inform you that the young man that came out to my home did a great job.
The carpeting was not soaked with water. The hallway dried in less than 4 hours, yet is was pristine clean.
We will again use your service just before Thanksgiving and I would very much like to have the same person come out. He was great.
You always do a good job!
Like that you don't use chemicals or sticky coating on carpets. Always on time and call before arriving. Courteous and clean up afterwards.
I love everything about Zerorez and would recommend them to anyone and everyone. It's easy to make an appointment...no long waiting time, technician is prompt, and carpet and stairs look and feel like new. We had a spot where our dog likes to sleep that got a pretty grungy. The tech said no problem and the spot is completely gone. Call them...you won't be disappointed!
The guy that came out was great, personable, professional and thorough.
The service was excellent, very polite and informative
Great product and friendly competant service
Appointment times not kept.
ZERO communication.
Second chance got better.
Your initial quotes. The two rooms for $199 can be misleading on the total cost of the job. Also the charges for moving furniture - had i known in advance we could have moved the smaller items. Additionally the "travel" charge. Communicating these at the time of payment when the tech is onsite is not very professional. That is the 2nd time I have used you where this has occured.
Excellent, timely and great job
neat,clean
LOVE MY carpet , almost like new!!!!!
And our guy was "the BEST"
My carpets smelled like dirty water - and were stained by your worker
Arrive on time! A hour and a half late. Supposed to be here at 8. At 8:30 I called the office and told he was almost there. He got there at 9:30, but I had to call and check.
No harsh chemicals - safe for children.
The technician was very thorough and professional. The cleaning works.
The whole process was easy
I contacted you after listening to Bill Handel on KFI 640 radio. He said you could and would get pet urine stains and odors out. Didn't happen. And your technician said he wouldn't guarantee anything. And he didn't use or suggest something Bill Handle called the "claw" that was supposed to go deep and eliminate these stains and odors. I have had much better results from other carpet cleaners. If you want to come out and try it again, be my guest.
Friendly, fast and efficient staff. I've used your service many times and will continue to have you clean my carpets yearly. Always impressed.
YOU ARE PUNCTUAL AND HAVE TOP QUALITY SERVICE AS WELL AS EXCELLENT COMMUNICATION SKILLS.
The tech didn't have the right tools for the job. Edge of stairs were left dirty, under stair rails and wall edges. Pool table room still has pet urine smell.
We are happy with the landing upstairs with exception to the wall crevice which the tech didn't have a tool for.
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Representative was very nice and worked hard. Just wish the area at the top of our stairs came out cleaner. Perhaps it needs a re-do in that area. Please let me know.
I use Zerorez twice a year. My carpets are almost 10 years old now, but they always look new after being cleaned by Zerorez. I really love that the product is residue free. The carpets stay cleaner longer. I just had my first pet stain treatment, so I'm hoping for positive results with that as well.