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based on 34673 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt for appointments, excellent cleaning results.
Usually works gremat but this time the worst Stain was too
Much for it. When might you startup
On Maui I
Need you there with the red dirt
No film left in carpet. Technician was excellent!
Larry has personality plus. What a sharpie about Zerorez. My husband and I used to live on Dahlia, Orchid, and Dadfodill in Corona del Mar. We've lived on balboa island and in Newport heights and have always appreciated our 'new ' home after the services of Zerorez. (Years ago we talked with Jefd Christenson..? I think that is the owner's name? He convinced us about the worthiness of his product. We are still satisfied believers because we live with the long-lasting satisfyingly clean results! Many thanks to Larry this time around!
It would be nice to receive a $20. annual "thank you" loyalty discount if we ever find you a new customer or even if we devotedly return each year....?
Gil , the service tech, was very professional. Also, I was amazed at how clean the carpets were. We were contemplating recarpeting butthgey now look like new!
The quality of the cleaning of my carpets and the company personnell
Robert did a fantastic job cleaning our carpets this past weekend. And David (I forget his last name [sorry David!]) was really great to work with to arrange to get someone out here.
My boss is quite happy now!
Thanks again to everyone. We'll see you guys again in June, for sure.
The final charge for my cleaning was more than 100% greater than what was quoted over the phone. Additionally, the service technician did not disclose prior to beginning work that (i) what was quoted by ZeroRez did not cover all the work he intended to do and (ii) the actual price of several "additional" items he performed. Upon bringing these to the attention of the service technician, he was utterly unconcerned and indicated that I was to blame for all charges and that there was nothing he could do, despite his failure to disclose the scope of work he intended to perform or the price of that work. Ultimately, one of the worst customer service failures I have experienced with a company.
Carpet looks great. Did not charge extra for so called "High traffic" areas like other companies scam you for.
I like the service by the friendly and considerate technicians
No soap or chemical residue. Helpful, prompt and courteous servicemen. My carpets are almost 10 years old and everyone asks if I got new carpeting! I have never used any other cleaning service on my carpets.
The product works great - better than conventional carpet cleaning. Daniel, the gentleman that did the cleaning, was very conscientious and readily dealt with any concerns I had. He was genuinely nice. Zerorez is expensive - about double of conventional carpet cleaning, but I find that it is worth it in the long run.
the cost of service is always a concern of the customer, but I believe your charges are fair.
Robert was on time very professional & did a great job.
On time and excellent work.
Sal was very friendly and knowledgeable and did a great job on my hardwood floors. I have been remodeling the inside of my home for the past two years and the dirt from all the construction dust/debris had left my newly refinished floors dull and dirty. Sal cleaned them and the result was better than I exoected. They looked like new again. I was so impressed I added service to clean and seal my kitchen and bathroom tile floors as well.
Your products leave no chemical smell or residue and your prices are good. I received two quotes and yours offered more service for less price.
Thank you very much.
Sincerely,
First name removed
On time
Polite employee
Efficient
Great results
Quality, professional work.
I felt that the service person, who was polite and nice enough, did not give me any options. I realized, after he left, that I needed some type of scotch guarding on the rugs. He just came in, did his job, and left.
Was One time and all the stains are gone
Carpets seem cleaner than other companies used in the past; and we trust Livingston, our service representative.
It really cleans deeply both carpets, tile and grout.
We love Livingston, he is very professional and polite. I have referred him to all my friends and family. My poor carpet is old and can get very dirty. when he leaves it looks almost like new.
Service was excellent, very considerate and asked me how I would like things done
It works
Great, clean results, no odor, and outstanding service rep
Eduardo was super efficient, knowledgeable and very professional. And, he really worked very hard.
customer service by your technician. Integrity in your interaction with the customers
Have had Zerorez out twice now to clean carpets. The servicemen are courteous and competent. I've enjoyed the experience.
Quick, easy to schedule, friendly, professional service people, no chemicals and carpets seem very clean.