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based on 34676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been using Zerorez since it first began and what a difference in customer service! You used to send two guys and they moved small furniture items cleaned underneath and then they put the little blue foam like blocks to protect the wood of your furniture. The cleaners wore booties and left several pair after they left. If they saw a spot on your carpet they took time to make sure they got it out. Those days are gone! Now it's one guy who is in and out, doesn't move anything or clean underneath anything and even left two small spots on my carpet. It used to be if there was a spot they couldn't get out they would point it out to you. I even moved two night stands myself so he would clean under them and he just moved them back and did not clean the carpet underneath them. The guy did not wear booties himself and I had to ask if he had any to leave with me. I believe the service has deteriorated over the years and I am ready to find a new carpet cleaner, even though I like the Zerorez concept. I have an area rug that is made of regular carpet and your prices for area rugs is very high, I chose not to do it because it was going to cost more than cleaning my living room and dinning room.
Robert our rug cleaner was very helpful, courteous and explained everything. He did a good job.
Called and came slightly early of appointed time. Professional. Friendly.Pleased with the results.
Very good experience!! Matt was a wonderful technician!! Good smell!! No toxic worries!!
First name removed
Great service
CLEANNES, AND ATTENDANT THAT DID THE WORK EXPLAINED ALL
Fast and your rep was excellent.
Very thorough!
I enjoy the non-toxic cleaning Zerorez provides. However, in the future when I have a stain, as in this case my dog had an accident and urinated on my carpet, it appears I needed a company that applies chemicals to remove the stain. There are a few blood drops, about an eight of an inch that were and are still on my carpet. It doesn't appear that they changed in the slightest after cleaning. I didn't touch those spots hoping that Zerorez would be able to remove them. Unfortunately, those slight spots remain. Very unhappy about it.
Nothing we have ever used has coeaned our carpets better or kept them clean longer. Your employees are extremely professional.
The carpets look great! First time using you, so we don't know if they get dirty quicker because they were cleaned or not. Time will tell and we hope they don't because of non residue claim. Brett was very helpful and a hard worker. We were very pleased with his work and desire to please. He also added a couple small chairs to the project which look good as well. We would recommend your company to others. J & R Last name removed
effective cleaning, friendly servicemen
Very professional, excellent work!
Prompt arrival. Thorough work. Friendly.
Very professional , timely
clean, worker on time and very polite.
The technician Sal Alvarez was very thorough and did a great job cleaning the carpets.
Friendly staff that is willing to do what it takes to make sure I am satisfied.
This is the wrong email address. I have never used this service. I keep getting emails in error.
The products get the job done and my carpets stay clean for a long time afterwards. Robert Keith, the technician I use cares about the
job he does and he shows.
C
Quality
Service man was professional, courteous, fast and efficient. We had an area that was particularly soiled and worn. It came out cleaner than I expected. I do need to repair a 2 foot seam in the area and wondered if you could recommend someone to repair the seam.
The friendly, informative nature of Robert. You are lucky to have him as an employee!!! He cleaned out carpets to perfection. Thank you Robert!
Friendly, showed up on time.
Beautiful job on our carpets! Wonderful service man!
Not necessary disappointed but unlike the claim that there is no residue, I'm not sure I agree. I have had Zerorez clean my carpets for years and the first few days they look really clean but then the spots and unclean, dirty look comes back within a week. I guess one cannot expect miracles, maybe we need new carpets or maybe is is physically impossible to remove all spots and dirt. I keep using you because the service is good and don't think there is a carpet cleaning business out there that can clean the way you see in the advertisements. I am a little disappointed in the cost, almost $200. to clean 2 rooms and it only takes the technician less than 15 minutes! I would recommend Zerorez to others but also tell them not to expect too much more than what they would get from another steam cleaning company.
Clean and efficient.
No chemicals~
I loved the technician's attitude and professionalism.
Quality work and excellent customer service.