Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34886 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 15, 2016 — Rated 10 out of 10 by R.B. Zerorez Los Angeles
What do you like about our products and services?

Great job ! Will continue to do business with you.

Report a concern   November 15, 2016 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

Carpet cleaning

Report a concern   November 15, 2016 — Rated 10 out of 10 by L.S.F. Zerorez Los Angeles
What do you like about our products and services?

Service very polite and efficient I like the products dry quickly

Report a concern   November 15, 2016 — Rated 10 out of 10 by K.L. Zerorez Los Angeles
What do you like about our products and services?

marcel is always so great to work with.

Report a concern   November 14, 2016 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

The tech was professional,friendly and helpful. The carpet looks great.

Report a concern   November 14, 2016 — Rated 0 out of 10 by C.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I explained to the technician that we had brand new hardwood floors and asked what protection he would take. He said that he did not need any because plastic hoses won't leave a mark...but he leaked water on the floor and did not clean-up. I had to. Dropped the cleaning head which did leave a mark. He seemed more interested in up-selling me on other services and not on what he was doing. Not sure you can make it right.

Report a concern   November 14, 2016 — Rated 10 out of 10 by D.B. Zerorez Los Angeles
What do you like about our products and services?

No chemicals

Report a concern   November 14, 2016 — Rated 10 out of 10 by Samuel and Ellen Platts Zerorez Los Angeles
What do you like about our products and services?

Your product was very effective in removing traffic stains in our carpeting. The product is safe/non-toxic and the service was excellent. Gabriel (mgr.) was very nice and sent us Eduardo Valencia, who was also very nice and did an excellent job. I would absolutely recommend Zerorez to friends.

Report a concern   November 14, 2016 — Rated 10 out of 10 by D.H. Zerorez Los Angeles
What do you like about our products and services?

My carpet has never been cleaned so well.

Report a concern   November 14, 2016 — Rated 10 out of 10 by N.K. Zerorez Los Angeles
What do you like about our products and services?

No smell, on time, polite technician, carpet came out nice

Report a concern   November 13, 2016 — Rated 10 out of 10 by C.P. Zerorez Los Angeles
What do you like about our products and services?

Dependable!!! I'm a busy realtor and I use you every time I need carpet or upholstery cleaning. Your technicians are reliable and punctual, very professional. The equipment is not loud and the results excellent.

All the way around: A perfect TEN!

Report a concern   November 13, 2016 — Rated 5 out of 10 by K.K. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Hello. First of all, I would like to say that Eduardo did a great job. He was very professional: prompt, neat, knowledgeable, friendly, efficient. After the carpets were cleaned, I was thrilled at how clean the carpet appeared to be. Astonished, really, because the beige carpet had been quite dirty with lots of grey-ish spots and walk paths. My disappointment came after the carpet was totally dry the next morning. It was much cleaner, but I could still see faint spots and the discolored gray-ish areas.

I think I was expecting the spots to be totally gone based upon information I was given by the sales persons over the phone.

Was I misinformed, are my expectations too high? My excitement in using your company was that unlike Stanley steemer, the spots should not have re-appeared.

Would it be possible for someone to call me regarding this misinformation?

If the faint spots should have been totally gone, does this warrant a new cleaning?

Thank you.

Report a concern   November 13, 2016 — Rated 10 out of 10 by F.B. Zerorez Los Angeles
What do you like about our products and services?

Friendly servicemen and prompt service

Report a concern   November 13, 2016 — Rated 10 out of 10 by Lisa Brown Zerorez Los Angeles
What do you like about our products and services?

I like that you don't use chemicals, it's quick and my area rugs look amazing afterwards! The technicians are friendly & professional.

Report a concern   November 13, 2016 — Rated 10 out of 10 by Ellen Holloway Zerorez Los Angeles
What do you like about our products and services?

He did a very good job and was very friendly!

Report a concern   November 13, 2016 — Rated 10 out of 10 by W.C. Zerorez Los Angeles
What do you like about our products and services?

Everything! Easy to make an appoint and great communication about arrival time. Levon was awesome, extremely knowledgeable and professional. Great job overall!

Report a concern   November 13, 2016 — Rated 10 out of 10 by Greg Board Zerorez Los Angeles
What do you like about our products and services?

Your process is amazing and your technicians first rate. As a repeat user, I am very satisfied. Daniel is a great testament to your company.

Report a concern   November 13, 2016 — Rated 10 out of 10 by Marie McDonald Zerorez Los Angeles
What do you like about our products and services?

There is no residue left on the carpets. Your people are courteous and efficient.

Report a concern   November 13, 2016 — Rated 9 out of 10 by L.D. Zerorez Los Angeles
What do you like about our products and services?

The young man that cleaned our carpets was friendly and professional, and my carpets look great!

Report a concern   November 13, 2016 — Rated 10 out of 10 by C.C.P. Zerorez Los Angeles
What do you like about our products and services?

The service is efficient, effective, clean, and safe. My tiled and carpeted floors look great !

Report a concern   November 13, 2016 — Rated 10 out of 10 by Anita Ziola Zerorez Los Angeles
What do you like about our products and services?

Your technician,Daniel, was very understanding. He addressed our concerns.
He even made my bedridden mother more comfortable with his friendly attitude and

professionalism.

Report a concern   November 12, 2016 — Rated 8 out of 10 by K.K. Zerorez Los Angeles
What could we do to improve?

My carpet still smells like dog urine in the hallway and the ink spot the guy said would either come out or never come out, was still there, but when I dabbed it, it kept coming up on the towel. I think it can be removed completely.

Report a concern   November 12, 2016 — Rated 10 out of 10 by M.K. Zerorez Los Angeles
What do you like about our products and services?

Knowledgeable, very courteous technician. Great cleaning. Old carpeting cleaned up like new. Like that there are no chemicals used.

Report a concern   November 12, 2016 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

Attention to detail. Our carpet looked brand new-- totally transforned!

Report a concern   November 12, 2016 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

My clean soft carpet & your wonderful employees!

Report a concern   November 12, 2016 — Rated 10 out of 10 by A.S. Zerorez Los Angeles
What do you like about our products and services?

Quality of the service and the technician, Livingston.

Report a concern   November 12, 2016 — Rated 10 out of 10 by Howard Miller Zerorez Los Angeles
What do you like about our products and services?

Robert (technician) did an outstandingly good job. He is a real professional - knows his business and knows how to keep the customer happy. Robert works extremely hard to make the carpet look like new. Zerorez cleaning formula works better than the chemicals other companies use. We would have no hesitation in recommending Zerorez of Orange County to our friends and neighbors.

Report a concern   November 12, 2016 — Rated 10 out of 10 by P.C. Zerorez Los Angeles
What do you like about our products and services?

We were greatly satisfied with the cleaning process.
Carpet is like new.

Report a concern   November 12, 2016 — Rated 9 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

It works real well on burner carpet but don't like the
Scheduling very well

Report a concern   November 12, 2016 — Rated 10 out of 10 by E.P. Zerorez Los Angeles
What do you like about our products and services?

The tec was on time, professional, and did a great job. Everything was explained when I first called so we had no surprises.....and the carpets look fantastic.


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