- Phone: (949) 387-2222
- Visit Website
based on 34861 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick and looks great!
You wouldn't know my stairs had been cleaned. They look just as terrible as before they were cleaned.
Timely, carpet looks great.
The Techs make it happen. Always very professional, nice and hard working.
It was simple to get an appointment and they reached out to tell me they were on their way. The gentleman was efficient and thorough while cleaning the carpets.
All-around the best! Zerorez has the best technology and service. My technician Sal Alvarez always puts in that extra effort and ahows such pride in his work! The result is a sparking home with a clean that lasts!
Efficient, effective and outstanding service.
Always professional, polite and helpful
Very cordial serviceman. Did a great job of communicating and hard work.
Service workers are experienced, knowledgeable,
careful.
Great job
the perfson that came was very polite and he did a great job. We have used zerorez for many years and they are vwery professional and clean the carpet to detail
Easy to work and communicate with. Maurice was very thorough professional. The carpets look great and we are very pleased with the job that was done. Highly recommend!
I have been using Zero Rez for over 20 years. The products used are gentle but very effective. The service people are well trained, efficient , and very pleasant. My carpets look brand new when the job is done. And my carpets are over 20 years old.
Carpet cleaning was done promptly and the carpets came out clean.
Lower prices or have a special price for upholstery cleaning. Over $600 for 2 chairs. Couch and love seat plus area rug
Sal always does an excellent job cleaning the carpet on our stairs, down our hallway, and in our three bedrooms! Our carpet always looks and feels so clean after his yearly visits!! I highly recommend Zero Rez and Sal to clean your carpets or upholstery for you! He does an awesome job and it very professional too.
Always a very thorough job and very satisfied. Also the technician was polite and very accommodating.
The carpet was very wet!
I thought that part of the uniqueness of Zeroez is that you don’t use a lot of water.
Very good and easy. Not too many fumes
Effective process, floors, carpet and grout immediately clean. No water mess.
I was given a quote for tile cleaning based on past cleaning (which I was very satisfied with), when the technician came the price was increased. He indicated that the quote wasn't based by square footage any longer and there is a lack of communication between the scheduling department and the technicians. I reluctantly had the work completed as I had moved all of the furniture and was on a time constraint due to a scheduled open house. When the technician left, there were dark/dirt spots on my carpet on the stairs and down the hallway as well as scratches in the paint on the wall where a corner protector was placed. I contacted the company immediately and didn't receive a timely response. I ended up having to clean the carpets and touch up the paint myself due to the time constraint. I played phone tag with the manager and was given no compensation or even any concern for the additional cost, effort and time on my part to resolve the issues myself. I was dissatisfied with the lack of professionalism, care to detail and customer support.
Rep was very courteous and nice. Did an excellent job on our old carpet. Looks great. Didn't rush the job even though we were his last job of the day.
Marcel!!
The service is great. I recently had two appointments for carpet cleaning, and both were very good. The people who did the work were very nice and did the job perfectly.
it's complete
I wrote that zero rez is great.
Their work is terrific. We have used them for years. And will continue too.
Marcel was a consummate professional who knows his business well. He not only did a wonderful job in restoring our carpets to look like new, he went above and beyond to make sure our area rug could safely dry without damaging our wood floor. He gave us very useful advice about carpet care and was friendly and meticulous in his work. We are so pleased with our first ZeroRez experience and will definitely recommend to friends and family!
sloppy service
The carpet cleaning went well but there were dirt stains left in two places in my driveway where hoses etc. were laid and evidently leaked dirty water.