Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34658 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 29, 2024 — Rated 9 out of 10 by T.B. Zerorez Los Angeles
What do you like about our products and services?

Fast and effective

Report a concern   November 29, 2024 — Rated 10 out of 10 by Janhavi Kanitkar Zerorez Los Angeles
What do you like about our products and services?

Booking was easy. I messed up on dates but they adjusted quickly to my desired time and day. Reminders were timely and not at all annoying. I got a call the day of -if the technician could come early but it was too early so he waited for sometime. Cleaning was professional and he took the time to dry high traffic areas thoroughly. The carpets dried within a few hours.The equipment was not noisy like traditional carpet cleaning. My carpets look and feel clean. Overall a great experience.

Report a concern   November 29, 2024 — Rated 10 out of 10 by Kim Sherman Zerorez Los Angeles
What do you like about our products and services?

Matt is the best!!

Report a concern   November 29, 2024 — Rated 10 out of 10 by T.T. Zerorez Los Angeles
What do you like about our products and services?

Professional and friendly technician and quality work.

Report a concern   November 29, 2024 — Rated 10 out of 10 by Robin Levitt Zerorez Los Angeles
What do you like about our products and services?

Very kind and insightful technician the carpets look great

Report a concern   November 29, 2024 — Rated 10 out of 10 by Raquel Arutian Zerorez Los Angeles
What do you like about our products and services?

The service member was efficient yet thorough, and was friendly during all contact. Our tile floor/grout came out great!

Report a concern   November 29, 2024 — Rated 10 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

Professional football was very nice!!

Report a concern   November 28, 2024 — Rated 10 out of 10 by William (Bill) Soqui Zerorez Los Angeles
What do you like about our products and services?

Zerorez is outstanding, I have been using them for over 15 years, always satisfied

Report a concern   November 28, 2024 — Rated 10 out of 10 by Janie Schwark Zerorez Los Angeles
What do you like about our products and services?

I appreciate how reliable and efficient you are. You always come when you say you will and scheduling is so easy. Most importantly, though, is how well the carpets turn out and how long they stay clean. I’d tried several other carpet cleaning companies and was always disappointed with how quickly the carpet got dirty again—that doesn’t happen with Zerorez. I’ve recommended you to others and they too have been very pleased.

Report a concern   November 28, 2024 — Rated 10 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

your tecnitians are professonal and do a wonderful job

Report a concern   November 27, 2024 — Rated 10 out of 10 by P.R. Zerorez Los Angeles
What do you like about our products and services?

Thank you for cleaning our carpets so well

Report a concern   November 27, 2024 — Rated 10 out of 10 by S.P. Zerorez Los Angeles
What do you like about our products and services?

Jeff provided very good and friendly service and was able to make improvement in some stains that prior company could not make any progress on.

will ask for him again in the future .

thanks

Report a concern   November 27, 2024 — Rated 10 out of 10 by Rene Burton Zerorez Los Angeles
What do you like about our products and services?

The limited chemicals used

Report a concern   November 26, 2024 — Rated 1 out of 10 by D.R. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

First off, Zerorez refused to even try to clean my area rugs. But more egregiously, there was a giant stain on one of my carpets that I was trying to get up. I understand that some stains cannot be removed, and I'm okay with that. But the technician kept insisting that he couldn't see the stain. It was literally a giant red circle about 2' in diameter that was super clear and obvious, but he insisted that he could see it. I took a picture of it, and pointed to it on the picture, and he insisted that he couldn't see it.

The only rational explanation I can think of is that the tech was colorblind, either that or he was just being obstinate for the sake of being obstinate.

To be clear, I understand that some stains cannot be removed, but it's hard to have a rational conversation with someone when they are insisting that what is plainly visible isn't there. I still have the photos that I showed the guy (which he insists do not show a stain).

Overall it just wasn't a pleasant experience - which is unlike any of the multiple previous times I have used zerorez. I was very disappointed in the whole thing.

Report a concern   November 26, 2024 — Rated 10 out of 10 by D.N. Zerorez Los Angeles
What do you like about our products and services?

On time, did an outstanding job and wasted no time.

Report a concern   November 25, 2024 — Rated 10 out of 10 by B.L. Zerorez Los Angeles
What do you like about our products and services?

No chemicals!

Report a concern   November 24, 2024 — Rated 10 out of 10 by M.J. Zerorez Los Angeles
What do you like about our products and services?

Clean, fast. Effective

Report a concern   November 24, 2024 — Rated 10 out of 10 by Jeff A Dailey Zerorez Los Angeles
What do you like about our products and services?

Simply the BEST!!!

Report a concern   November 24, 2024 — Rated 10 out of 10 by J.S. Zerorez Los Angeles
What do you like about our products and services?

Great serviceman

Report a concern   November 24, 2024 — Rated 8 out of 10 by A.C. Zerorez Los Angeles
What could we do to improve?

Service was great! It just took more than 24 hours to dry.

Report a concern   November 24, 2024 — Rated 10 out of 10 by Randall Mosten Zerorez Los Angeles
What do you like about our products and services?

I have used zerorez for over 15 years and they keep our carpet looking like new. No residue that causes spots to reappear.

Report a concern   November 24, 2024 — Rated 10 out of 10 by Susan Semegran Zerorez Los Angeles
What do you like about our products and services?

I have been with you folks for a very long time and wouldn't think of going to any other carpet cleaner. The young man who just cleaned my carpet was very professional, friendly and did a GREAT job.

Report a concern   November 24, 2024 — Rated 10 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

I like that you use no soaps or harsh chemicals

Report a concern   November 24, 2024 — Rated 10 out of 10 by D.A. Zerorez Los Angeles
What do you like about our products and services?

No chemicals

Report a concern   November 23, 2024 — Rated 10 out of 10 by K.W. Zerorez Los Angeles
What do you like about our products and services?

Excellent service & very friendly.

Report a concern   November 23, 2024 — Rated 10 out of 10 by C.H. Zerorez Los Angeles
What do you like about our products and services?

Our service tech was the same one we had two years ago. He was very professional and did a great job. Thank you.

Report a concern   November 23, 2024 — Rated 5 out of 10 by R.B. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Overpriced!

Report a concern   November 23, 2024 — Rated 10 out of 10 by C.C. Zerorez Los Angeles
What do you like about our products and services?

Service is quick and efficient. My carpets aren’t left soaking wet for hours. Carpets always look clean bright and fluffy when done.

Report a concern   November 23, 2024 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

The results

Report a concern   November 23, 2024 — Rated 10 out of 10 by Kristin Rhodes Zerorez Los Angeles
What do you like about our products and services?

I was happy to get an appointment so quickly. Robert was kind, efficient and explained the process clearly. The rooms look great. Great care was given to prevent damage during the process. No chemical smells or sticky floors.


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