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based on 35000 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good work on time and friendly.
While I was very satisfied with the techs performance, I feel your $65 fee (for rooms over 3) is a rip off as it was only for the area around a queen size bed in a small bedroom. I questioned the tech and he indicated there was no other option.
That policy leaves a bitter taste in my mouth and I will look to other companies in the future as I view it as poor customer service and a "bait & switch" tactic
NOT GOOD!
Great service from Zerorez! The guys were very neat, organized and efficient. My carpets look like new again. Of course there are some small areas that show wear but overall they look amazing. I have used Zerorez in the past and I will use them again when the need arises.
Mike in Yucaipa, CA.
Do a great job, very professional and nice.
On time. Fast. REALLY good job cleaning the carpet. Competitive price.
Tech Brenden was knowledgeable and very cordial. He explained the process as well as other products offered. Carpets came out Great!
The carpets look fresh and clean.
Amazing. Love how clean and dry my carpet is after the service
We were impressed with Maurice. He was prompt, friendly, focused in his Job.
Very prompt and professional service.
Eduardo had a cancelled appointment prior to mine so he contacted me to see if I would like him to come early to which I readily agreed. He did a thorough job and was extremely courteous.
I have used Zerorez for many years and will undoubtedly call them again in the future...
The service was good at a good price.
Great job as always.
Brendon did a great job! He cleaned our rug and patio furniture m. Everything looks great . In fact the furniture under the covered patio looks brand new. Brendon is polite, respectful, and does an does an excellent job.
Very pleased with the outcome!
Your tech, Julio, did a great job!
Arrived on time. Did the job in a timely form.
Our technician (Julio Castro) was friendly and professional. Great communicator and made this process and experience so seamless. Our couch looks amazing. I’ve already recommended to multiple family and neighbors.
Thank you for providing your service. I have previously worked with seven different carpet cleaning companies, so please understand that the following is just my personal impression based on those experiences.
Our facility operates a home daycare, and during the winter, one of the children vomited, which led us to request a deep cleaning this time. Overall, we believe the service had a reasonable effect. I gave the score based on the idea that a “5” represents average, and in this case, I felt the result was slightly better than average.
The reasons I did not give a higher score are as follows:
1. I had hoped the stained areas could be cleaned more thoroughly.
2. When I asked the technician whether it could be cleaned more effectively, I was disappointed by the response. The technician responded without stopping their work or making eye contact, and the answer came across as lacking in motivation or willingness to try.
From the technician’s point of view, it may have been obvious that the stain could not be removed, which is understandable. However, if they had brought a special spot-cleaning agent to try, or explained what kind of material caused the stain and why it might not come out, or even made an effort while kindly managing expectations, I would have given a higher rating.
I value not only the results but also the effort and attitude of the person providing the service. I hope this feedback will be taken constructively.
The rug really hot clean
First of all, I so appreciate your immediate attention. Twice I’ve had what I call emergencies and you came right out…and secondly, the men who have come have been incredibly nice and very honest. No question, you are pros!
Great job
Your service technician was very professional, polite, knowledgeable and a great dog lover! Everything was great!
They listen to you and really understand what technique to use.
Workers were here on time and did a great job!!! Love my clean carpets!!
Great results great service great experience
Good reliable service.
We liked EVERYTHING about ZeroRez!!! They were courteous, communicative, met our every request, gave us a price we were happy with, came and worked ALL NIGHT LONG!!! and gave us the extra mile too! We will now use them exclusively and regularly for our 2200+' wool custom carpet and our 400 chairs!!
Clean products for my carpet, no harsh chemicals and friendly staff.
Tech was friendly and thorough. A great first impression of the company.