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based on 34888 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very clean carpets after and very professional
I actually do not have carpeting in my own home. I have used Zerorez a few times for the properties that I manage. The technicians are always very nice, professional and hardworking. On Saturday, Jonathan came out and worked very hard to clean the soiled carpets at my rental property. There were a couple of stains that were set in and did not come out. I am glad that Jonathan explained to me that the carpet can be bleached and dyed so that the problem can be resolved. I will do that at some point.
I like that the products Zerorez use are not harmful to you or animals. Also, when they leave, your carpets are not soaking wet as they are with some carpet companies.
Technician showed up on time, very efficient with his job and carpets look great. Left booties to walk on damp carpet for first few hours
I have already written a pair of notes to Administration, and I said then that I was delighted with the process, the service=person, and the results -- especially for my Oriental rugs. Jo Anne Last name removed
I do not feel like the carpet was cleaned properly in certain spots, especially the stairs.
Prompt and efficient service - and the carpet looks good!
Great Job! Courteous and friendly personnel! Thanks so much!
How clean they get my rugs with no chemicals
I love the results and the staff are Excellent.
I sent a couple of photos a little after 8:00 AM this morning showing areas that I didn't feel were properly cleaned - I sent email reply to "Email address removed" - person who sent copy of my invoice. I said the following: Truthfully, some areas came out pretty good (taking into consideration that the carpet is old and some stains just won't release) but I was honestly disappointed in he office area. Am attaching a photo but it hardly looks like it was cleaned (and this is less than 24 hours after) - the "cleaner" area is where I had a chair mat. The visible line is actually dirtier carpet vs the area the mat had been.
I have never indicated dissatisfaction before with a service but I feel like I paid a "premium" price but didn't get the result. I am not complaining about Jonathan (tech). He was nice and professional. But I am not thrilled with result.
Our carpets were cleaned to perfection!!!!
Carpet stains gone! Dried quickly. Brett was very professional.
I've heard you publicized for years but never used the service until now. You stand up to your reputation. The carpets were cleaned in a timely and professional manner, stains were removed and it's been a few days so I can say that the stains have not returned. Great job and worth every penny.
Technician was on time and did a great job
The service was great and the gentleman who did the cleaning was so professional. The carpet looks brand new and the stains are all gone. And the fact that it is not soap or toxic is worth all of it
Friendly punctual staff, no residue of cleaning and looks clean.
everything
I've been using your company years because the tech sent has been to my place before. His name is Eric and he always does an outstanding job.
The technique is so clean and efficient.
I like the professionalism of the gentleman who did the work and his friendly personality. The results were great. Carpet looks like new. A+
Kitchen floor was really bad but it came out way better than i would have thought.
We want to thank Zerorez and Robert Downs for the fantastic job he did. We were getting ready to recarpet our stairs and living room because we could not get the stairs to look clean. They now look like they did when they were new.
We would definitely recommend Zerorez and Robert.
Thank you again,
Bob and Name removed
The carpet was too wet. We were told it would dry in 6-8 hours, it took more than 14. The carpet was clean, just too wet. Very disappointed.
I like the professionalism and the quality of work of our technician Brian. The carpets and upholstery look amazing.
On time, professional, great job every time!
Carpets look fantastic!
Have used zerorez for about 8 years. On time, good cleanup and fair pricing. Carpets look great
The representative was on time, polite, professional, he used corner guards, the carpet turned out very clean and smells great too! I also like the idea of removing the dirt and past chemicals left behind by other processes
The technicians are always prompt and courteous. They have always been professional and offer suggestions but have not pushed us to purchase additional services. They always do a great job.
With the right technician, you get the carpets clean.

Johnathan was very professional and did an outstanding job.