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based on 34886 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Marcel is an excellent technician. We are property managers and the carpets you clean in our buildings come out looking new, even though they can sometimes be five years old or older. Also Zerorez is on time. And the price is low for the high quality cleaning you get.
Everything from placing a request for service to completing my services. My carpet and tile turned out better than I expected.
Most importantly, the use of water to clean.
The people who book appointments listen to my needs and always try to find the most suitable time slot. They also inform me of any specials .The technicians are timely, polite and informative. I have learned a many ways to take better care of my home through their knowledge. Great company in every way. 👍👍
Your trucks are totally self contained. You don't have to use customer's electricity or water, and you detail the inside of cars (if I have that correctly). My apt was done in less than two hrs, it left a nice fresh scent in the carpet, and most of all the tech was courteous and professional. Thank you for a job well done. Better than the first time I used your service.
The technician Iis Great, explain the process well. He did a great job!
The price structure is questionable! It is by category, rather by size. A small ( very small) closet is a category for $30,. The work is good, the price is 1/3 higher. Especially the est. on the phone without understand the size, once the tech get here is too late to question the price!
My carpet looks new!
Reasonable prices - Great service! They always make my carpets smell fresh and look great, without chemicals!
Thank you so much for the great job !!
Your technician Marcel is great!
the process you use is so effective and dries quickly, the technicians are professional and helpful
Everything
Zerorez is absolutely the only carpet cleaning company I will use or can use. I have extreme compromised immune health problems, and I cannot use any other company out there that is available to the public. Whenever I move, the first thing I do is call Zerorez, and they take care my needs before I bring in my personal belongings into my new residence.
job well done.
We have had good experiences with Zerorez since we first started using your service a few years ago. We recently had our tile flooring and upholstery all cleaned in one visit, and it looks fantastic. Our tech, Robert, was professional, courteous, hard-working, and efficient. We will continue to use only Zerorez for all the tile, granite, and upholstery in our home. Mary
Robert did a fantastic job on our carpet removing all the stains. We appreciate his work and would recommend him to other customers
Zerorez was able to meet my timeline, which in itself was impressive. The technician, Brett Spence, was professional an a delight to do business with. The result was amazing. I will definitely have Zerorez come again in the future.
Fantastic job as usual. I will never use anyone else
My carpets look brand new
The technical was very professional
and polite
Sal did a good job.
Reliable with good results everytime!
When Zerorez is finished, the carpets and upholstery are clean and it doesn't take too long for everything to dry. The carpet stays cleaner longer because there is no soap residue left in the carpet.
We like the way it cleans our carpet so well! No soap is used or left. Carpet cleaners are thorough and quick. Carpet dries quickly. The price is right. We are so happy with the results!
We did have one thing I would like to mention here.
When he was all done I immediately noticed an ink spot on the carpet in the bedroom @ 4"
square in front of the chair where my husband sits all the time. When I mentioned it to him, he said that ink died it and it won't come out. So I left it there.
BUT, I walk into that room several times a day and that spot was not there at least not that large before or I would have seen it. There is no way to miss it.
My husband's thought is .... there could have been a small spot there where a pen dropped.
Is it possible that when he ran the cleaner over it that it spread the small spot into a larger one? The man had said that if I used regular spot cleaner on spots it would bleach them out white and one should not do that.
I guess a phone call to me to discuss the possibilities with me would be nice. Phone number removed.
Maybe, regarding the ink spot, it would be better to look at white than the dark ink.
Name removed
Great job
Eric was very nice man and extremely professional. Did a great job.
Appointment was kept on time. The technician was Knowledgeable, and efficient.
Always on time. Dries fast. Very clean.
No smell. Dan is great and always so nice.
Great service!
We paid more than THREE times as much for Zerorez to clean our carpet this time around. We were expecting the carpet to have an excellent cleaning. We were enticed by the funny commercial we viewed online. However, the carpet was left extremely wet! It has taken over 2 days to dry despite the 100 degree weather outside. Also, we were promised that the carpet would not feel stiff after it dries. It turns out that the carpet does have a stiffness to it in certain spots around our home, especially in our master bedroom. We will go back to our regular carpet cleaning guy, who charges us much less and leaves our carpet clean and damp (not soaking wet) Thanks you for taking the time to read about our experience with Zerorez.
Your provider was prompt, friendly and did a good job, also gave me some good hint on caring for my carpet.