Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34885 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 11, 2019 — Rated 10 out of 10 by L.W. Zerorez Los Angeles
What do you like about our products and services?

Excellent cleaning in an eco friendly way

Report a concern   April 11, 2019 — Rated 10 out of 10 by J.H. Zerorez Los Angeles
What do you like about our products and services?

On time, cleaned everything extremely well, polite and professional people.

Report a concern   April 11, 2019 — Rated 10 out of 10 by Kent Boom Zerorez Los Angeles
What do you like about our products and services?

Great technician!!

Report a concern   April 11, 2019 — Rated 10 out of 10 by J.M. Zerorez Los Angeles
What do you like about our products and services?

I liked everything about your service. The technician was very professional and did an excellent
job.

Report a concern   April 11, 2019 — Rated 10 out of 10 by F.S. Zerorez Los Angeles
What do you like about our products and services?

Steven was great.

Report a concern   April 11, 2019 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

You do a good job, have timely service, show up when you say you will and communicate well.

Report a concern   April 11, 2019 — Rated 10 out of 10 by G.M. Zerorez Los Angeles
What do you like about our products and services?

We were very pleased with Zerorez service. The technician, Marcel, is terrific. He works in a manner which demonstrates respect to our home while doing an efficient job.

Report a concern   April 10, 2019 — Rated 10 out of 10 by J.D. Zerorez Los Angeles
What do you like about our products and services?

Brett did a wonderful job and he was so professional.

Report a concern   April 10, 2019 — Rated 10 out of 10 by D.C. Zerorez Los Angeles
What do you like about our products and services?

Professional, knowledgeable, friendly technician. Outstanding finished product.

Report a concern   April 10, 2019 — Rated 10 out of 10 by D.B.B. Zerorez Los Angeles
What do you like about our products and services?

Matt is fantastic you are so lucky to have him!

Report a concern   April 10, 2019 — Rated 10 out of 10 by T.S. Zerorez Los Angeles
What do you like about our products and services?

On time and efficient

Report a concern   April 10, 2019 — Rated 10 out of 10 by Wendy Marciante Zerorez Los Angeles
What do you like about our products and services?

Good value and quality results.

Report a concern   April 10, 2019 — Rated 10 out of 10 by G.L. Zerorez Los Angeles
What do you like about our products and services?

They work and the service provider shows up on time

Report a concern   April 10, 2019 — Rated 10 out of 10 by S.W. Zerorez Los Angeles
What do you like about our products and services?

Carpet color looked much improved and smelled fresh. Technician was polite and very knowledgeable about the products used.

Report a concern   April 10, 2019 — Rated 0 out of 10 by O.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Well to start with this is the first time in 30+ years of home ownership that I was told to vacuum the carpets before the cleaning process. All other companies I have hired bring in their own high powered vacuums and do that as part of the cleaning process. And I moved all furniture so the tech had to move nothing.

Second, I did not appreciate being told that the area at the top of my stairs was going to cost me an additional $40 since the tech was considering it a "hallway". I was not advised of this during the estimate process over the phone. He offered to reduce it to $20 after I said I would cancel the whole process rather than pay $40 for that area. I agreed to pay the $20.

Third, I did not appreciate the immediate "upselling" that occurred trying to add services such as "re-applying Scotch guarding" without even knowing what type of carpet I have. I do not have "Scotch guarding" on my 9 month old carpet and my carpet/flooring provider told me not to do the "Scotch guarding". There were no stains and this job was very easy to do.

Also there were no plans to place any type of "barrier" under the metal frame of a bed until I insisted on it. I feared rust might occur on my carpet from the cleaning process.

Report a concern   April 10, 2019 — Rated 10 out of 10 by P.M. Zerorez Los Angeles
What do you like about our products and services?

Called before coming out 1/2 hour

Report a concern   April 10, 2019 — Rated 10 out of 10 by S.S. Zerorez Los Angeles
What do you like about our products and services?

Thank you for your help thank you for cleaning our carpets and doing such a great job

Report a concern   April 10, 2019 — Rated 10 out of 10 by K.P. Zerorez Los Angeles
What do you like about our products and services?

The serviceman was on time and friendly. He did a great job of​ cleaning our sofa and dying our carpet stain.

Report a concern   April 9, 2019 — Rated 10 out of 10 by Muriel Bruno Zerorez Los Angeles
What do you like about our products and services?

Daniel was my service tech. What a great guy and what a wonderful job he did. My carpets look beautiful and it’s nice to see them so clean. He did an outstanding job.

Report a concern   April 9, 2019 — Rated 10 out of 10 by Karen Riggione Zerorez Los Angeles
What do you like about our products and services?

Product is top of the line, best cleaning service in all of Orange County. ZeroRez will never let you down, highly recommended.

Report a concern   April 8, 2019 — Rated 10 out of 10 by Carol Hunt Zerorez Los Angeles
What do you like about our products and services?

I always call Zerorez when I need my carpets cleaned. They come out looking great thanks to Robert the amazing technician. I love the fact that the solution is not toxic!!

Report a concern   April 8, 2019 — Rated 10 out of 10 by Lisa Saeter Zerorez Los Angeles
What do you like about our products and services?

Very friendly and knowledgeable technician

Report a concern   April 8, 2019 — Rated 10 out of 10 by Heather T Zerorez Los Angeles
What do you like about our products and services?

You always do a great job. Very professional and accommodating. Thank you.

Report a concern   April 8, 2019 — Rated 10 out of 10 by Heather Robinson Zerorez Los Angeles
What do you like about our products and services?

Professional and friendly technicians and product is far superior to any carpet cleaning company. I’ve used Zerorez for about 10 years now and would never call another company. You get what
You pay for with the discount guys. Zerorez is well worth the little bit extra.

Report a concern   April 7, 2019 — Rated 10 out of 10 by F.S. Zerorez Los Angeles
What do you like about our products and services?

Great job!

Report a concern   April 7, 2019 — Rated 10 out of 10 by Rita Ward Zerorez Los Angeles
What do you like about our products and services?

I love the fact that you don't use chemicals to clean the carpet. My personal products and the items used to clean my home are all natural as well. That's extremely important to me.

Report a concern   April 7, 2019 — Rated 10 out of 10 by K.R. Zerorez Los Angeles
What do you like about our products and services?

I have had Zerorez to my condo twice and both times they were superb. On time, professional, courteous and very heplful even when I asked if I could add a few items. The technician did a great job. the carpets are just like new, and he even got some pesky pet stains removed. They are great! Don't hestitate.

Report a concern   April 7, 2019 — Rated 9 out of 10 by C.L. Zerorez Los Angeles
What do you like about our products and services?

Services are pricey, but living room carpet and upholstered chair came out clean. I was somewhat bothered though that it took over 24 hours for the carpet to dry.
Technician Sal was very nice.

Report a concern   April 7, 2019 — Rated 10 out of 10 by B.H. Zerorez Los Angeles
What do you like about our products and services?

On time, efficient and reasonable prices

Report a concern   April 7, 2019 — Rated 10 out of 10 by W.D. Zerorez Los Angeles
What do you like about our products and services?

No soap used, great technicians


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