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based on 34681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough and great clean results
Brent S. did such a great job and was so polite and professional. I will ask for him to clean my carpets next time it's needed! Thank you Zerorez and thank you Brent!
My technician Brett Spence is the best. A very nice young man, professional, and simply does the best job. My carpets are thoroughly cleaned with minimal moisture left when he leaves. Dry in just a few hours.
I always request him. Please let him know that I am very pleased. I have had a couple other technicians from your company so I do have some experience for comparison. All in all your company is far better than classic carpet cleaners that I used to use for many years .
So kudos. Thanks. Laurie Keller. Long Beach. CA
The people are friendly & professional. The work meets to my expectations. I prefer to have a reputable company come into my home.
My carpets are amazingly clean! They look brand new!!
Quality products that do the job throughly. Matt was very professional, communicated well and set the proper expectations.
Robert was great. He was on time, very personable and did a great job.
Also like that no chemicals are used.
Edwardo from Zerorez did a great job! Carpet looks really good! Dried fast, too.
First name removed Lowry
Excellent and professional.service. Courteous and timely technician.
Great service, timely help...clear instructions. Called beforehand. Looks terrific.
Friendly serviceman, did thorough cleaning.
Great job. Would recommend.
You always do a great job and the person doing the job is always so nice and professional!
Take more moisture out of the carpet during the cleaning process so that it dries more quickly. It was still damp after 14 hours.
Scheduling process is very efficient. The technician was very helpful and did an excellent job.
The carpet cleaner person was very thorough and knowledgeable.
Excellent cleaning. Dries overnight. Friendly employees.
Lee was very friendly, prompt and efficient!
There are no harmful chemicals. Technicians are always very nice and professional.
Very pleased with individual who cleaned our carpets.
Great service and cleaning!
All floor services looked wonderful after cleaning! The technician was careful about moving furniture and just an awesome guy.
I like the professionalism of the techinitions. They try to treat their client's home as if it were there own.
The technician Arvin was knowledgeable respectful and kind
EVERYTHING! The professionalism and care the techs take when moving small furniture, decor, etc. And, most of all, my carpets look new and they stay clean longer, stains/spots do not come back. Zerorez is the only carpet cleaner I have ever used and will going forward.
I had dirt spots that needed to be cleaned and didn’t feel like moving furniture for a full carpet cleaning, so I ordered a bottle of their cleaner. Minimal effort on my part — poured on stains, agitated with a cloth, blotted and stains gone. The stains had looked horrible, but now it looks like they were never there. Very satisfied. Would buy again and would use for a full carpet cleaning if needed.
The price was reasonable for what we needed. Matt, our technician, arrived on time and did a great job. He warned me that not all of the stains on the area rug would come out but due to his hard work, they did and my area rug looks brand new. He also cleaned four upholstered chairs and they look great. He was also respectful to social distancing and wore a mask. THANK YOU MATT!
Care taken with my furniture. Thorough.
The pricing given on the phone and the description of the special is not even close to what really happens when your technician arrives. Ended up spending double what was discussed on when setting the appointment. How about talk in square footage and how much per square foot rather than some bogus "deal" that covers two rooms that apparently have to be the size of a small closet to apply.
Secondly, multiple areas the grout is not clean and stand out from the rest of the cleaned grout and tile. For as much as I paid I'd expect it all to be clean and look the same.
With that said thought be advised the technician was very polite, on time, and easy to discuss pricing with.
The technicians are always courteous, knowledgeable, prompt and skilled.