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based on 34677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was professional and finished by letting me know how to safely maintain our floors. Thanks Zerorez
I received a referral from my neighbor for Zerorez carpet cleaners. It was easy to book an appointment and Sal was very professional. He did an outstanding job of cleaning my carpet. Sal took special care and it looked so good that I also added the protection treatment. The traffic areas on my stairs are amazingly clean. I highly recommend them for both their eco friendly products and their method. Their representatives take great pride in the work they do without trying to oversell you. Color me “happy”!
Easy to work with, timely, professional and knowledgeable.
Robert was very professional and did a wonderful job cleaning my carpet!
Marcel is so nice and friendly. Plus he does a great job for us every year. We wouldn't use any other company.
Customer service was above and beyond
My carpet is over 20 years old, but after it was cleaned, it looked like it was new!
fresh smell
service agents aim to please
Thank you for your patience while I scheduled, canceled and then rescheduled the
delivery of my rugs after you cleaned them. Mathew was very helpful and courteous.
No chemical smell . Its not saturated with water . It seems to stay clean longer. Marcel was very professional. Took great care on my wood floor covering them . Did a wonderful job . I am very satisfied with the results.
We have used Zerorez for many years. The carpet always comes out so clean and no chemical residue. The technicians are excellent. Our last one, Austin, was great - efficient, skilled and very nice. We wouldn’t clean our carpets any other way
Sal had a wonderful work ethic and I would hire him for other services in the future.
The professionalism.
Two days later all the spots and dirt came back
I'm sorry I'm terrible with Names so I forget who did my cleaning but he called ahead of time & arrived when he said he would. He did a very professional job & my carpets & tile floors look beautiful.
It’s pretty pricey in comparison to other companies locally, but I really like the timeliness an the service tech. Jorge.
On time. Very friendly. Very careful when working inside our home. We were very pleased. The end results were far better than the last company we used. We will use Zerorez next time.
Great service and professional staff.
The products work extremely well and Robert is thorough and honest and great to work with!
Great service
I like your service because you do not use any strong chemicals and the house smells clean. No strong detergent smell. I'm very pleased with my carpet cleaning. One of the best I have ever had!
The professionalism and customer service.
Technician was on time and very professional. did a great job!
I love the fact that Zerorez doesn’t leave any residue. And my carpet looks wonderful!
The spots generally do not come back...
Zerorez carpet cleaning is the best. The carpets are cleaned better than any other service I've used and they stay cleaner longer! Your technicians are efficient and very thorough. Today Ryan came and cleaned my carpet. He arrived on time and worked to clean to my satisfaction insuring that there was no damage to walls or baseboard. I will use Zerorez again.
The carpet turned out great and feels very clean. Leigh was amazing and did an excellent job and was very mindful of not scratching anything with his equipment.
Will for sure recommend you to my friends.
Marcel did the best job ever, especially compared to our last experience when I can to call back for a second visit.
Dear ZEROREZ,
I wanted to say that the technician you sent was incredible!
I have “ZERO” (pun intended) issue with him….
HOWEVER, the reasons I loved ZEROREZ in the past was that;
1. The carpets get really clean and stay that way!
2. The carpets were dry within an hour or so. (Not this time however)
It seems as though ZEROREZ has skimped out on their equipment as of late and abandoned what was once a signature feature (high powered suction truck mounted equipment allowing for fast drying and padding not staying wet.
The service we received was no different than Stanley Steamer!
This is NOT the ZEROREZ I once knew and loved!
I am extremely disappointed in the way this turned out as the fact the carpets took so long to dry tells me there was water left in the padding that could have contributed to mold, mildew and other long term damage to the carpet.
I will likely not be using ZEROREZ again as this is the PRIMARY reason I used you in the past and on this occasion.
Not sure what has happened, but the fact that the signature of your early advertising has been vacated is disheartening.
Regards,
First name removed J Last name removed
Ronnie was very professional and did an excellent job. He made sure I was happy with the job before he had me pay. I highly recommend him.
I am always pleased with the job that Zerorez does. Everything looks so clean and it dries very quickly.
Thank you once again, and I'm sure you will be hearing from me as we have a big dog who tracks in dirt constantly.
Linda Rieger