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based on 34677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Robert Keith does the best cleaning ever!
The cleanest furniture!
Prompt, courteous, efficient
I always have to have them come back out. Streaks where they start and stop a section. Don’t like the ADD ON of water charge at the end
Your technician was excellent. He was professional and did a good job. Plus he was a nice guy. I also like that he didn't try to upsell which is common with carpet cleaning companies. That is what keeps me loyal to a company. Just be honest and I will keep using your company.
Robert, your technician, always insures the experience exceeds our expectations
After it was done picked random areas to clean my self on hands and knees with white towel testing each area with new part of towel using windex sprayed on travertine towel was still coming up grey with left over dirt if u want to call it that some areas towel would be still white and some areas would leave towel grey like brush or water needed to be cleaned again. Guy was very nice . Maybe floors were xtra dirty. Maybe a second going over was needed.maybe clean first then use machine for deep clean don’t know but that’s what I found
Your technician Austin was fantastic, he was quick, efficient, and our carpets are really clean.
Technician, quality of products and quality of workmanship
Got a referral from our family, and love them, clean products, respective service guys, clean carpets, stains gone...
Your products and your people
I am happy technician came back next day to fix line on slate but it would be a 10 if there was only 1 time.
We received outstanding service for our carpeting cleaning appointment. Our service tech, Steve advised us of the additional services that they provided, we made another appointment for our tile floors and rugs to be cleaned as well.
Employee did not treat spots before cleaning and was in a big hurry to finish. Still have several spots. I have a big coke spot. Is this not removable?
First name removed Hurley Last name removed
Zerorez always gets my carpets cleaned without all of the soap and residue. I have used them several times and they are always been on time courteous and charge me what they quoted.
Service was excellent. He did an exceptional job getting marks, lines and dirt out of our rugs, Very pleased with the quality of work,
They did a great job on our staircase and our area rugs!
Your technician showed up on time, was friendly, courteous and through. Carpets looked great when completed and the price was the price I was quoted when we scheduled our appointment.
Marcelle was on time and did a great job!
The carpet came out great, even better than my first Zerorez experience a year ago. The real star of the service was my technician. He was pretty much perfect in every way.
Note: The 9 over a 10 was simply due to it being a bit pricey. I would of added tile cleaning if the carpet had been a little more reasonable compared to competitors.
Timeliness
Concern/respect for the home
Carpet is still wet 24hours after job was completed. Still seeing some spots
The gentleman that came to lean out carpets snd our white leather couch was extremely professional, well mannered and did an amazing job. This is the second time we have used them . Our carpets look great snd our white leather couch looks like new!
The carpets came out very nice.
As I read on Yelp, the amount I was quoted on the phone was not the amount that the technician asked me for, the was an additional fee for water service or something.
I told the lady on the phone I am paying cash so I need t know the exact amount and that is what I had planned and not more.
I was refusing to pay the extra $20 or so...The technician called someone at his office and then he asked for one more dollar to make it right, which I gave him.
I recieved no receipt, no businees card, nothing but this email asking me for my review, so here you are.
I would like to say I would consider having you out again since the carpets came out so nice, but I am very hesitant to do so.
Your service really works in that everything is clean, and the spots on the rugs don't come back. It also dries very quickly.
Your technicians are top-notch, professional, and on time.
What more can I say? I recommend you to everyone I know
Extremely satisfied with Sal’s work. Professional and courteous. Highly recommend.
They did a very good job cleaning my carpet. All the stains are removed. My carpet looks much better.
Quality work and professionalism.
Very professional, Very thorough and easy to deal with! Matt was a wonderful technician and I highly recommend him!
Carpet gets cleaned really well. Team members are always so friendly and reliable.