- Phone: (949) 387-2222
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based on 34876 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The actual cleaning process was successful. My carpets look clean and the process was efficient. However the technician was not pleasant. ....I had to ask him to put on gloves on
and when I asked him move 2 end tables because my dog sleeps behind them he said he didn't"t move furniture. He did agree to move them this time but it was company policy not to move furniture. and I quote "I am a carpet cleaner not a furniture mover". I checked the website and it talked about not moving big furniture or electronics.
When I asked him if he was sick or had he been around anyone who had Covid 19 he was evasive and short with me. I am in a high risk group for dying from this virus.
I know this is a hard time for everyone but for those of us who are elderly and live alone it is especially hard when I hire someone who lacks common courtesy. It was the first time in 50 years that I did not tip the technician.
I would like to use your company again to clean the rest of my carpets but I would like a different technician.
When I called to complain to the office Amber was defensive and offered a very insincere apology. She said she would talk to Eduardo. I used to work as a business consultant and would not consider this good customer service.
Sincerely, Name removed
What I love is the fact that no harsh chemicals are used on my carpet. I must also say that Ronny is a true professional. I enjoy the fact that he comes to clean our carpets.
The way the carpet is cleaned. With your alkaline water and how the technician leaves the Carpet so clean. I have been a zeroez customer for more than 10 years.
We like everything about Zerorez, especially Robert! Thanks again.
no soap residue
No soap residue, results are beautiful. Quick and efficient.
On time and efficient!!
On time, friendly, efficient, thorough, fair value.
We have turned to you each time our carpets need your expert care.
Yesterday Ryan did another amazing job!!!
Very pleasant & did a fantastic job...
We share your phone # with our friends.
One tiny stain still remains on our carpet, but I didn't see it until the next day. Also, I wish my coupon would have been honored, but I learned you cannot apply coupons to the minimum package, and since we have a small house we only needed the minimum.
I always like the service from your company. No matter who comes, it's always excellent service.
great job (as always). Carpets look practically brand new.
My carpets are so clean and they stay clean longer with Zerorez...thanks
Great professional service, environmentally friendly. The only carpet cleaning service we ever use anymore.
On time polite and efficient
!
Professional, good work, clean carpets, fast drying, no residue.
Your products work. Love how my carpets look like new after one of your cleanings... thanks to technician Marcel.
Friendly technicians and great service!
As far as service, Jacob was terrific!! Did an excellent job on my furniture.
The receptionist who tried to schedule seemed evasive about availability to book my appointment (not Amber) and made me a bit skeptical about setting appointment. But Jacob's service made everything better!
Thank you for being available and having a great process of cleaning!
Fast, friendly service with knowledgeable employees. Fair prices and your policy to always make it right. Jacob was our cleaner, and he was very pleasant and educated about the process.
Parts of the white carpet were very stained, so we hope the cleaning lasts for a good while.
There job at a competitive cost.
They are environmentally friendly.
On time and was very up front and discussed all services both prior to scheduling and at the time of the appointment.
Very careful and clean set up
The technician (Jacob) was professional and very thorough in his work. He was sensitive to our needs and was very polite.
Our technician, Robert, was great. Past techs such as Sal, also great! Thank you.
On your website or in the confirmation email, please Indicate the sizes of rooms or that a great room equals 2 rooms.
Also, list add-ons (extra stain removal, protectant, etc.)
Marcel arrived on time and ready to clean five year old carpets. He was great!
We couldn’t have asked for a better experience. He was easy to communicate, on time and beyond friendly.
He went out of his way to make sure we were satisfied.
They've cleaned my carpets and sofas numerous times over the years and ALWAYS do a fantastic job. I highly recommend them.