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based on 34674 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service is very good and the carpet is clean and dry within just a few hours!
The tech, Andrew, arrived on time was quick and thorough! He was helpful with his tips and suggestions. He did a great job!
Healthy, good service.
I have been using Zerorez for years and always been very happy. This is the first time i was disappointed. When I called to make the appointment I asked to have my sofa and loveseat cleaned, I was told to “just tell the guy when he gets there”. I did and he wasn’t very happy and he told me it would take an extra hour and he had a call in Whittier at 11:15. He got here a little before 9:00am and was packed up ready to leave at 10:15am. I always move my sofas to the middle of the room so the carpet can be cleaned underneath. He left them in the middle of the room, he didn’t clean underneath and told me he’s not allowed to move furniture and he already packed up. I wasn’t happy and he finally told me he would do it, so I moved them back against the wall and he cleaned the middle of the room.
This is the first time I had my sofas cleaned, it cost me $300 and I’m really disappointed they did come out nicer.
I’m okay with the carpet but I really think someone should come back out to clean the sofas again.
The job you did was great, but the cost was way too much for just two small rooms. I would let people know about the great job, yet I would let them know of the high expense up front. I would tell them that you are way more expensive than other cleaning services. Then there was the additional expense of $25 for a "hauling fee." I was told I wouldn't be charged for that by the person who set up the appointment yet, in the end, I was charged. This on top of an already extraordinary amount. I had no idea I was being charged this amount for the times I've had you come out, but apparently I was. This was very disappointing to me. Hence, my score of 6.
Carpet comes clean and stays clean longer than other carpet cleaners.
We have used Zerorez a number of times, always with great results. We are very pleased with their responsiveness, efficiency, and reliability.
Great service at a fair price. The rugs and floors look great. Highly recommend Zerorez!
First name removed
Laguna Niguel
Jeremy was great.
He is a real asset to your organization
The technician was outstanding
Low odors
The service person is so important to your type of business, was outstanding.
On Time, quick service, and efficient in his operation.
Consistent high quality staff and workmanship. On time everytime. Clear pricing
Of course the process you use. And, service and technicians have been consistently good — both in San Diego and here.
Your technician called ahead, was on time, did a great job and was careful to not be messy!
excellent service, complete concern for customer satisfaction
I really don't stay close to people in LA ,
Happy to recommend you to friends in OC
So I probably would never have an opportunity to recommend u to people in LA
Fast, clean and out. Gabriel focused on the bad areas until that area was clean to his expectations. No short cuts.
The products work!
Jeremy was through and professional
Such a hard worker
He explained services and was attentive to questions
Always extremely polite and professional
The stains and odor were removed and the smell of cleaner was a pleasant citrus scent. The results were better than expected. Thank you!
Its always nice to have ZeroRez over. Sol does a fantastic job!
Fast drying, no odor left behind
This company is GREAT! They always check with me by email in advance; arrive on time; clean thoroughly; give advice on my "trouble areas"; clean up after their work. These fellows KNOW HOW TO HANDLE all kinds of floors!! I have used them twice a year for the last 8 years.
We are always pleased with the job the Zerorez technician does in our home. Ryan is great.
Very professional
quote the price from the beginning, not wait until person is in my home and say "it I want the spots removed it will cost X more dollars"
Excellent customer service and efficient
Great service. Called to let me Know when he would be arriving and was right on time. Took care with all of my belongings and kept his mask on the entire time. Great price too.
I will be using your services again
Zerorez has taken care of the condo carpet for 5 years now (every 6 months) and it looks brand new after each visit. With 2 mid-size dogs they help us each and every time. We can’t say enough good things about Zerorez! Don’t hesitate to give them a call!
Very convenient
I would do it again
And the work they did was awesome 👌
Thanks ZeroRez
I really love Zerorez because every time I call for an appointment they are very attentive to my dates needed and times. The technicians are very polite and on time.