Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34869 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 30, 2021 — Rated 9 out of 10 by T.W.C. Zerorez Los Angeles
What do you like about our products and services?

Came on time, courteous and did a good job and didn't stall around, got right to work.

Report a concern   November 30, 2021 — Rated 10 out of 10 by Pat Roach Zerorez Los Angeles
What do you like about our products and services?

Booking the appointment was easy.
Our technician, Brandon, was excellent. We are so happy with how our carpet looks and feels. He did a thorough and thoughtful job

Report a concern   November 29, 2021 — Rated 8 out of 10 by K.O. Zerorez Los Angeles
What could we do to improve?

Some of the Stains did not come out and by the end of it the carpet was crusty when you walked through it, it wasn't smooth or soft when you stepped on it.

Report a concern   November 29, 2021 — Rated 0 out of 10 by S.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I have contacted customer service rep twice and am waiting for a return call to set an appointment with a supervisor for an onsite visit. The technician did not properly clean certain spots from the carpet and left a residue with streaks and splotches on the tile floors.

Report a concern   November 29, 2021 — Rated 10 out of 10 by G.C. Zerorez Los Angeles
What do you like about our products and services?

The person who did the cleaning was courteous, explained the service options and allowed me to choose what we needed and did a cleaning job. Thanks!

Report a concern   November 29, 2021 — Rated 10 out of 10 by A.F. Zerorez Los Angeles
What do you like about our products and services?

I like that it is safe for my baby to crawl around on the carpet and I don’t have to worry about weird chemicals.

Report a concern   November 29, 2021 — Rated 10 out of 10 by K.B. Zerorez Los Angeles
What do you like about our products and services?

The technician was on time and professional. We had a couple problem areas from our dog that needed to be addressed. He listened and put us at ease that he would treat the carpet for that specifically. Our carpets look like new and the pet smells that we had are gone, smells that a previous company were not able to treat properly!

Report a concern   November 29, 2021 — Rated 10 out of 10 by Kristi Bell Zerorez Los Angeles
What do you like about our products and services?

Our technician was great! He called ahead to let us know he was on our way, was very polite and professional and did a great job. Our tile, grout and carpet practically look brand new! We've used Zerorez for the last 6 years and will continue to because they deliver results!

Report a concern   November 29, 2021 — Rated 10 out of 10 by Kathy Wright Zerorez Los Angeles
What do you like about our products and services?

Technicians listen and do great work

Report a concern   November 28, 2021 — Rated 10 out of 10 by E.L. Zerorez Los Angeles
What do you like about our products and services?

Great customer support and awesome team member that served us for this cleaning. I have Zerorez come about every 6 months and continue to be pleased with their work and customer service.

Report a concern   November 28, 2021 — Rated 10 out of 10 by Shari Cridland Zerorez Los Angeles
What do you like about our products and services?

Best cleaning I have ever had with carpets. I have used Zerorez for over 6 years and would not consider any other company. Their cleaning system is the only one I have found that does not result in stains reappearing, The company is easy to book with and 3 of the technicians I have had were all knowledgeable and professional.

Report a concern   November 28, 2021 — Rated 10 out of 10 by T.L. Zerorez Los Angeles
What do you like about our products and services?

Jeremy was terrific

Report a concern   November 28, 2021 — Rated 10 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Prompt and polite service man, Rudy. Great job.

Report a concern   November 28, 2021 — Rated 10 out of 10 by N.B. Zerorez Los Angeles
What do you like about our products and services?

Fast, professional, technician was polite, professional and did finish work in 49 minutes. I am very happy

Report a concern   November 28, 2021 — Rated 10 out of 10 by N.A. Zerorez Los Angeles
What do you like about our products and services?

Prompt, courteous and carpet dried quickly!

Report a concern   November 28, 2021 — Rated 6 out of 10 by J.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

I just wasn't that impressed. You did do what you came out to do.

Report a concern   November 28, 2021 — Rated 10 out of 10 by D.T. Zerorez Los Angeles
What do you like about our products and services?

The carpet cleaner was on time and he did an excellent job.

Report a concern   November 28, 2021 — Rated 10 out of 10 by Brenda Barton Zerorez Los Angeles
What do you like about our products and services?

I love the guys that come, the product, and the amazing finished CLEAN furniture and floors we get form Zerorez!

Report a concern   November 28, 2021 — Rated 10 out of 10 by B.P. Zerorez Los Angeles
What do you like about our products and services?

The service was efficient! The technician was very courteous and effective.

Report a concern   November 28, 2021 — Rated 10 out of 10 by L.T. Zerorez Los Angeles
What do you like about our products and services?

Friendly and professional staff. Clean working standards. Great technician

Report a concern   November 28, 2021 — Rated 3 out of 10 by M.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Overpriced. At $408 for a 1320sqft is way over-priced, especially it is not even that clean after cleaning. If its turned out very cleaned, then we would be happy. It turned so so for a premium price tag. We are disappointed.

Report a concern   November 27, 2021 — Rated 0 out of 10 by A.P. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

There are several spots where the dogs had urinated. These areas show up with a black light. I assumed your cleaning would eliminate these areas. After your technician left a looked at the areas with the black light and they are all still there. Therefore I can only assume that your process does not go deep enough into the carpet or is not effective in doing so.

Report a concern   November 27, 2021 — Rated 10 out of 10 by Ralph Martinez Zerorez Los Angeles
What do you like about our products and services?

There was no oder, carpet looked freshened up

Report a concern   November 27, 2021 — Rated 10 out of 10 by L.M. Zerorez Los Angeles
What do you like about our products and services?

Great service, friendly professional technician.

Report a concern   November 26, 2021 — Rated 10 out of 10 by K.M. Zerorez Los Angeles
What do you like about our products and services?

The products leave the carpet clean and fresh, softness returns as if new. Thank you.

Report a concern   November 26, 2021 — Rated 10 out of 10 by G.S. Zerorez Los Angeles
What do you like about our products and services?

Professional and great service!

Report a concern   November 25, 2021 — Rated 10 out of 10 by A.F. Zerorez Los Angeles
What do you like about our products and services?

Products are clean and effective. Services are excellent.

Report a concern   November 25, 2021 — Rated 10 out of 10 by Mary Hammack Zerorez Los Angeles
What do you like about our products and services?

I have had Zerorez clean my carpets the last three times and am amazed each time at how long the carpet looks as good as new. The water and solution they use does not attract dirt or discolor my carpet. I am also happy that they show up and finish in the time frame promised. I highly recommend them.

Report a concern   November 25, 2021 — Rated 10 out of 10 by James Sherman Zerorez Los Angeles
What do you like about our products and services?

Residue free cleaning. Thanks Austin!!

Report a concern   November 25, 2021 — Rated 10 out of 10 by Eric Hartman Zerorez Los Angeles
What do you like about our products and services?

The representative was VERY knowledgeable and explained every step of the process.


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