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based on 34869 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Booking the appointment was easy.
Our technician, Brandon, was excellent. We are so happy with how our carpet looks and feels. He did a thorough and thoughtful job
Some of the Stains did not come out and by the end of it the carpet was crusty when you walked through it, it wasn't smooth or soft when you stepped on it.
I have contacted customer service rep twice and am waiting for a return call to set an appointment with a supervisor for an onsite visit. The technician did not properly clean certain spots from the carpet and left a residue with streaks and splotches on the tile floors.
The person who did the cleaning was courteous, explained the service options and allowed me to choose what we needed and did a cleaning job. Thanks!
I like that it is safe for my baby to crawl around on the carpet and I don’t have to worry about weird chemicals.
The technician was on time and professional. We had a couple problem areas from our dog that needed to be addressed. He listened and put us at ease that he would treat the carpet for that specifically. Our carpets look like new and the pet smells that we had are gone, smells that a previous company were not able to treat properly!
Our technician was great! He called ahead to let us know he was on our way, was very polite and professional and did a great job. Our tile, grout and carpet practically look brand new! We've used Zerorez for the last 6 years and will continue to because they deliver results!
Technicians listen and do great work
Great customer support and awesome team member that served us for this cleaning. I have Zerorez come about every 6 months and continue to be pleased with their work and customer service.
Best cleaning I have ever had with carpets. I have used Zerorez for over 6 years and would not consider any other company. Their cleaning system is the only one I have found that does not result in stains reappearing, The company is easy to book with and 3 of the technicians I have had were all knowledgeable and professional.
Jeremy was terrific
Prompt and polite service man, Rudy. Great job.
Fast, professional, technician was polite, professional and did finish work in 49 minutes. I am very happy
Prompt, courteous and carpet dried quickly!
I just wasn't that impressed. You did do what you came out to do.
The carpet cleaner was on time and he did an excellent job.
I love the guys that come, the product, and the amazing finished CLEAN furniture and floors we get form Zerorez!
The service was efficient! The technician was very courteous and effective.
Friendly and professional staff. Clean working standards. Great technician
Overpriced. At $408 for a 1320sqft is way over-priced, especially it is not even that clean after cleaning. If its turned out very cleaned, then we would be happy. It turned so so for a premium price tag. We are disappointed.
There are several spots where the dogs had urinated. These areas show up with a black light. I assumed your cleaning would eliminate these areas. After your technician left a looked at the areas with the black light and they are all still there. Therefore I can only assume that your process does not go deep enough into the carpet or is not effective in doing so.
There was no oder, carpet looked freshened up
Great service, friendly professional technician.
The products leave the carpet clean and fresh, softness returns as if new. Thank you.
Professional and great service!
Products are clean and effective. Services are excellent.
I have had Zerorez clean my carpets the last three times and am amazed each time at how long the carpet looks as good as new. The water and solution they use does not attract dirt or discolor my carpet. I am also happy that they show up and finish in the time frame promised. I highly recommend them.
Residue free cleaning. Thanks Austin!!
The representative was VERY knowledgeable and explained every step of the process.

Came on time, courteous and did a good job and didn't stall around, got right to work.