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based on 34668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and great job
Clean rugs, good people, on time. All good.
Clean cut workers. Always on time. Pleasant. Excellent job.
Courteous and professional service by the person who did the work (unfortunately I don’t recall his name)
Very happy with this company.
Brandon was professional, came on time. Will definitely recommend them
It was as easy as calling and scheduling
Chris was great! He did an excellent job! He was professional and very polite! I will definitely utilize zero Rez again!
We have two dogs that live on the couch. I told this to the tech. The tech was very nice, but once the couch dried it still smelled of dog and sweat. The parts on the back of the couch that were stiff from dogs lying there are still stiff and still stink. I will tell everyone I know that Zerorez was a complete was of close to $300. It was like nothing was done to the couch at all.
Top notch quality
I loved that so far the stains did not come back! The carpet looks great and it is soft. Jordan came out and performed our carpet cleaning service. She was very professional, kind and efficient. She explained what was going to happen prior to the work being done. She was prompt, fast and very easy to talk to. She answered all of our questions and gave us some great tips. I loved that Zerorez gave me a firm price over the phone and that is the price that I paid. They didn’t try to upsale me. I will continue to use this company and I have already told friends and family about my great experience with this company.
The technician, Ramiro, was very though and professional.
Good service, timely arrival, clear prices and attention to details
Julio was fantastic!! So courteous, on time and professional!
This is the first time I've used Zerorez instead of other chemical carpet cleaning companies. It has been 24 hours and the carpets look great. All the spots have disappeared and I hope they won't reappear. The white/beige carpet is a few shades lighter and all the carpets have been lifted and appear much fresher. My technician, Sol, did a wonderful job. He was very careful to cover the entire area, even moving some light furniture. He worked diligently on the high traffic areas and they look terrific. I feel like years of chemical carpet cleaners have been lifted from the carpet and the carpet is much fresher now. I was also very pleased that the price was exactly as quoted when I made my reservation. I have had other companies agree to a price and try to add additional fees when they arrive. I will use Zerorez going forward. Thank you for a great service!
Your services are a little pricey, but the results are great, and Chris was wonderful. I especially appreciated that the amount quoted was the amount charged. Chris did not try to upsale us which would have greatly angered me. He also showed us what Zerorev could do for our tile, and I will be making an appointment to have that service done in a couple of weeks.
Wow, just Wow! We were fascinated to watch our carpet go back to soft white with each sweep. No soap, no chemicals, no odd smell - that was equally marvelous. On top of that there are the people of Zero-Rez. We were delighted to welcome, "Sal" in our home. It was late in the day yet he was precise, efficient, helpful, energetic and ... cheerful as the morning sun. Amazing. There is not a better group to have clean your place.
Froy did a great job. I am very happy with the results.
The technician was great, but a week later the spots are back in the same places
It was fast, efficient and friendly.
YOUR SERVICE AGENT ARRIVED ON TIME AND HE IMMEDIATELY WENT TO WORK ON OUR CARPETS. HE FINISHED VERY QUICKLY. THE CARPET LOOKS GREAT.
HE IS VERY PROFESSIONAL, HAS GREAT MANNERS, ANSWERED ALL MY QUESTIONS.
I have always liked all the Zerorez employees, but I especially liked Matt and his partner. They just cleaned up my ceramic tile floor that was really a mess. Glossy sealant had been applied when the tile was laid. While it looked pretty at first, the gloss in places started coming off and the tiles looked dirty. I'm so pleased with the job that these two men did. They took the rest of the sealant off and my floor looks really nice.
Very efficient
Results and professionalism.
I have used Zero Res from the first time they came and cleaned my carpets almost 20 years ago. Other cleaners would leave a film and my carpets always got dirty faster.
Zero Res left my carpets clean and no residue.
There is no other carpet cleaner is use!!!!!!!
ZERO rES IS THE BEST!!!
I have been trying to reach a manager for a month, the suction hose was routed through a window causing the dirty water to flow back down onto our carpets and couch. This made our couch disgusting, nothing was cleaned it was destroyed, 5 times i have spoken to receptionists telling me someone would call us back.
Shameful lack of customer service.
Best cleaning company in my over 40 years as a full time realtor!
Our Technician, Ramiro Nava, did an excellent job. He was very efficient and courteous.
Excellent work. Terrific work ethic.
My carpets look like new after Zerorez and the technicians are always professional and do a great job.
The technician was on time, polite and helpful. JOb well done!! :)