Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34668 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 1, 2022 — Rated 10 out of 10 by M.E. Zerorez Los Angeles
What do you like about our products and services?

Professional technician, process is quick and leaves no residue which only causes carpets to get dirtier faster.
Very pleased with most results.

Report a concern   November 30, 2022 — Rated 10 out of 10 by G.N. Zerorez Los Angeles
What do you like about our products and services?

You don't use harsh chemicals and you do a great job.

Report a concern   November 30, 2022 — Rated 10 out of 10 by B.J. Zerorez Los Angeles
What do you like about our products and services?

Very professional and on time!! The customer service lady on the phone ( sorry I did not get her name) was very kind and helpful. Great service overall!!

Report a concern   November 30, 2022 — Rated 10 out of 10 by Jennifer Custer Zerorez Los Angeles
What do you like about our products and services?

Liked the way Thomas put protection around corners and furniture. On time, carpets looked great.

Report a concern   November 30, 2022 — Rated 10 out of 10 by M.L. Zerorez Los Angeles
What do you like about our products and services?

The product is great - zero residue. The man came on time, did his job and was gone in no time.

Report a concern   November 30, 2022 — Rated 10 out of 10 by M.R. Zerorez Los Angeles
What do you like about our products and services?

The product worked great and the technician was polite and did a great job.

Report a concern   November 30, 2022 — Rated 10 out of 10 by B.V. Zerorez Los Angeles
What do you like about our products and services?

The associate did a great job. Appreciate his work and the seamless experience.

Report a concern   November 30, 2022 — Rated 10 out of 10 by L.J.J. Zerorez Los Angeles
What do you like about our products and services?

Sal does a great job!!!

Report a concern   November 30, 2022 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

The carpets are beautifully clean and look great. Julio was prompt, knowledgable, helpful and professional. He explained everything and did a great job. It was a pleasure working with him.

Report a concern   November 29, 2022 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

Very friendly and thorough service!

Report a concern   November 29, 2022 — Rated 10 out of 10 by Patty Kirsch Zerorez Los Angeles
What do you like about our products and services?

Very friendly. Did a great job on the carpet.

Report a concern   November 29, 2022 — Rated 9 out of 10 by Thomas Boehm Zerorez Los Angeles
What do you like about our products and services?

great job

Report a concern   November 29, 2022 — Rated 9 out of 10 by S.M. Zerorez Los Angeles
What do you like about our products and services?

Healthy

Report a concern   November 29, 2022 — Rated 10 out of 10 by D.G. Zerorez Los Angeles
What do you like about our products and services?

Customer service is great. Fransico did a great job cleaning our carpet.

Report a concern   November 29, 2022 — Rated 8 out of 10 by C.B. Zerorez Los Angeles
What could we do to improve?

I had the technician come back to try again to remove a pet urine stain. In the process he worked so hard that my carpet is frayed on the edge and the stain is still there.

Report a concern   November 29, 2022 — Rated 10 out of 10 by Michelle Brown Zerorez Los Angeles
What do you like about our products and services?

My Technician Matt was prompt, professional, friendly and did a beautiful job. I will be calling again and recommending you all

Report a concern   November 29, 2022 — Rated 10 out of 10 by K.C. Zerorez Los Angeles
What do you like about our products and services?

Sal was wonderful. Great Service!

Report a concern   November 29, 2022 — Rated 6 out of 10 by J.M. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The carpet is not completely cleaned. There are discoloration marks through out the carpets in each room. It still looks as though it still needs cleaning. I told your representative that the outcome was not good, after he completed his run through. He gave numerous excuses for his shoddy work.

Report a concern   November 28, 2022 — Rated 6 out of 10 by F.D.L.S. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

THERE WAS A FEE FOR GAS, ADDITIONAL OF $20, WHICH WAS NOT BEING TOLD AFRONT. GAS SHOULD BE WAIVED COZ ITS PART OF YOUR EXPENSE IN BUSINESS.
SORRY...

Report a concern   November 28, 2022 — Rated 10 out of 10 by M.T. Zerorez Los Angeles
What do you like about our products and services?

Julio was very communicative - he made sure to call that he was finishing a job in San Bern which was about an hour away and that he would be later than expected. Unfortunately when I booked for carpet cleaning and told the associate that we are above subterranean parking, she must have misunderstood me. I agreed to the portable unit fee, then Julio had to set up a hose over our balcony as our complex does not have elevators for the unit, only stairs. We ended up paying the same price for set up without the portable unit, which was fine, because Julio was amazing. He was personable and professional the entire time. We will likely ask for him back for grout cleaning later in the year!

Report a concern   November 28, 2022 — Rated 9 out of 10 by M.W. Zerorez Los Angeles
What do you like about our products and services?

Service tech was helpful and on time. The method of cleaning was also good

Report a concern   November 28, 2022 — Rated 0 out of 10 by J.L. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

The room that was cleaned I don’t feel was cleaned as the carpet doesn’t smell good at all and they did not get the smell out - it seems like I might have been bette roof to use a machine I rented myself - they’ve done good in the past but not this time - I’d like for them to do it again but just the one room - the rest was ok

Report a concern   November 27, 2022 — Rated 7 out of 10 by N.J. Zerorez Los Angeles
What could we do to improve?

Mixed service, depending on who you get. First experience was best carpet service I ever received. Was overcharged the 2nd time.

Report a concern   November 27, 2022 — Rated 10 out of 10 by Teri Yates Zerorez Los Angeles
What do you like about our products and services?

The technicians are prompt and very professional. They always do a good job!

Report a concern   November 27, 2022 — Rated 10 out of 10 by Diane Borden Zerorez Los Angeles
What do you like about our products and services?

On time, beautiful work on my rugs, great professional who cares about what he does.
Rugs had no residue and dried very quickly. Night and day to steam!!

Report a concern   November 27, 2022 — Rated 10 out of 10 by G.J. Zerorez Los Angeles
What do you like about our products and services?

Chemical free , removed ink stain completely. Kitchen grout looks brand new. Professional technicians. Not inexpensive but worth it……..

Report a concern   November 26, 2022 — Rated 10 out of 10 by M.A. Zerorez Los Angeles
What do you like about our products and services?

Prompt and Professional. Careful services.

Report a concern   November 26, 2022 — Rated 10 out of 10 by Victoria Thomas Zerorez Los Angeles
What do you like about our products and services?

The product really works!

Report a concern   November 26, 2022 — Rated 10 out of 10 by K.J. Zerorez Los Angeles
What do you like about our products and services?

I love the fact that there is no smell, no chemicals and my carpets have absolutely no residue.

Report a concern   November 26, 2022 — Rated 10 out of 10 by K.A. Zerorez Los Angeles
What do you like about our products and services?

The technician was on time, friendly, and very thorough. I am completely satisfied with the cleaning of our carpets and sofa.


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