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based on 34645 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the pee spots did not come out and I paid extra for this.
Your techncians came, cleaned my carpet, and were ready to leave in a little over an hour. They were efficient and were careful of my funiture. The charges were what was quoted to me over the telephone with no additional fees. My carpets looked wonderful and felt clean & dried quickly. I have already recommended your company to my friends and family. When I need my carpets cleaned again I will call zerorez!!
Fast, efficient, professional, and quick-drying. Carpet looked great!! Serviceman extremely polite and professional.
Your technician showed up on time, smelled good (to borrow a phrase), was very kind, efficient, thorough. Did a fabulous job. He called on his way to my home to let me know his arrival time -- very helpful. I'd use it again in a heart beat!
The servicemen that came to clean our carpets were very knowledgeable and efficient. Job well done! Our carpets were dry by the next evening. It is now a week later and the carpets in all of our rooms look great.
No soap residue
Excellent service. Effective cleaning.
The carpets seem to be be pretty clean. The negative is the technician wanted more money than the Bill Handell special.
I am totally impressed with how clean my rugs look! It wasn't like the other companies where the spots came back a few days later. I have recommended your company to two people already. Thanks Zerorez, I am a happy camper!!!
Prompt proffessionalism and attitude of employees.
Your technician was good. Probably did what he was trained to do. I was very surprised by how wet the carpets were. I had the heat on for 3 hours and then let the furnace fan blow for another 6 hours. Some parts of the carpet were still damp 24 hours later. Your tech did not move the bed to do under it nor did he move and empty dresser to do under that. Neither the bed or dresser were heavy. I think that if you say you will do a bedroom it means under the furniture too. I was charged $300.00 for 5 areas and the top of the cushions on a sofa. It took your tech only an hour and a half to do this. Next time I will go with a cheaper steam cleaning company. Appreciate the feedback request. First name removed
No chemicals. Eco-friendly.
Offer to move the furniture, my wife was home alone and had moved most of the furniture but a couple of the couches are to heavy for her move and the guy from Zerorez did not even offer to help move them. A little better customer service would go a long way.
Robert was very profesional and very detail oriented. So far so good on any return spots coming back. Thanks much
With the products you use there is no left over residue. My carpets are exceptionally clean and they stay clean a lot longer.
Great work by your team every time...wonderful personalities and excellent work ethics...always working hard to make the customer very happy...and actually going above and beyond to
be sure everything is done to the customer's satisfaction...
The area rugs and stairs got very clean.
I like the chemical-free process and how good my carpets look after cleaning!
Don't need to fix but I was a bit disapointed with how the corners were left less clean than the areas where your cleaning device could more completely access. I had to go back and clean the corner areas by hand after your rep. left. I also thought he could have been a bit more careful in tracking water from shoes and hoses through the house.
That it is effective without chemicals. Our technician Keith did a food job.
Clean, professional, well spoken, knowledgeable techs who do an excellent job.
The service man came on time, was very polite, courteous, helpful, and did more than we expected; good value for the money; the carpets were cleaned thoroughly, and we know we made the right choice.
The representative was professional and did a wonderful job. The carpets looked fantastic.
I love the fact Zerorez does not use soap or detergent and the result is a much clearner and softer carpet that looks and feels clean for a longer period of time. Also the many added services for house hold needs are very convenient and important. I feel the pricing is a bit highter than most companies but the results are better than most companies. My only complaint would be the lack of customer service flexibilities and the length of time to receive a call back. If i was not so happy with the results, i would not have continue to use Zerorez.
The process really worked on taking out the smell of dog urine in my brand new couch. It was awesome.
Diego was awesome! The carpet looked new when he was done. The spots were all gone! Diego took the time to make sure we were satisfied with the job. I would recommend it to anyone who needs their carpet cleaned. Great Job!!!
Stains still showing in family room
On time,efficent, great job on a really dirty carpet.
The service person who performed the work and the results.
We were under the impression that the furniture would be moved to clean underneath. Some furniture was not moved so when we decided to rearrange the furniture a couple of dirty spots have been revealed. We were impressed at the removal of filth from the carpet since the previous owners never cleaned.