- Phone: (949) 387-2222
- Visit Website
based on 34856 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and polite. Also the actual cleaner spent good energy to make carpet perfect
Carpets are clean, soft and great smelling! Great job!
I have utilized your cleaning service three times now and I have yet to be disappointed in the quality of your cleaning process. It smells, looks, and feels clean. And most importantly, it stays clean..no surprising stains re-emergening..
Soooooooo clean!!!!!!! Never had such a cleaning. The kitchen chairs look like new and so does the carpet. Thank you -thank you! And no chemicals and not an oder of any kind except CLEAN!!!!!!
what i appreaciated the most was the honest and thoughtful way in which
the representative represented the company
The fellow did a very good job, however, there was residue the next morning in the bedroom. I'm in the process of trying to get rid of it by useing my zerorez Spot Removal System. I'm having to repeat the process many times. The other two areas look great.
The cleaning lasts longer and the spots do not reappear like some of the other companies cleaning methods
Clean, chemical free carpets which stay clean longer. Your rep was great too. He worked his tail off and pad great attention to detail
clean and personable tech.
No soap
very thorough and careful cleaning
carpet does not seem to be as clean as teh last time I arleady have spots coming up that I thought would be cleaned
non toxic and Bret was very professional. Steps took 1 1/2 to 2 days to dry --- little too wet
Gets may carpet really clean
Very well done, great technician, answered questions and explained the process and repairs.
Pleased with how it all turned out, thanks.
....did a great job! No chemicals! The Technician was pro,clean,and mindful!
I like the fact that you are not using harsh chemicals to clean surfaces.
The technician showed up a half a hour prior to the scheduled window. While cleaning, his equipment blew a circuit breaker shutting off the power to my entire house. When that happened, he didn't say anything immediately and spend at least 15 minutes looking for the breaker box himself but had to tell me after he couldn't find it. Once the carpet started to dry, it revealed black marks on the carpet, which weren't there prior to the cleaning and appear to be from the wheels of his equipment. There were also spots that were there prior to cleaning that weren't removed but I assume that they just won't come out. They have scheduled to come out and re-clean the carpet costing me another day off to babysit them! Horrible service!
I like that no soap is used on my carpet and that my carpet is not saturated with water when their done cleaning. My carpet dried quite fast and it was an overcast day. I have used Zerorez each time I have had my carpet cleaned and will continue to use them and recommend them.
Your serviceman was peronable, quick & throrough. Best carpet cleaning we've ever had done.
I called the morning of our appointment to see if I could reschedule my appointment. The lady told me that the techs were already on the field and they wouldn't be able to accommodate my request. My window for my service was 2-4pm. I received a call from my mother that the tech was at my house at 12:15pm. When she told him I wasn't home, the tech demanded that we pay first and that he couldn't wait. I had to hustle to get my mother payment so he could pay the tech. I double checked my scheduled window and they confirmed that my scheduled window was 2-4pm as I thought. I did receive an apology when I called the office. It ended up being ok, however, I didn't appreciate the hassle and incovenience. Had I been home, the tech would have gotten an earful!
Josh did an excellent job! He was very professional and friendly. The dog vomit stain in our M bedroom came out; a miracle!
I was amazed at how clean the carpet was after the cleaning. I do wish it had dried faster. Over 24 hours later and we are still tring to get the carpets dry enough to put furniture back.
Technician got out wine and other stains that others couldn't. He was extremely hardworking and very pleasant
USE OF DRY SOLUTION
We had our air ducts clean and the Zerorez technician, Keith, was awesome.
everything
The tech was on time, polite, explained everything. Asked me to check after he did each thing. Left the house as he found it. My carpet is cleaner than I had expected, the wood floor never looked better, there was no wet carpet smell after.
After several years and many cat fur balls, my carpet looked as good as new. I was very pleased.
The technician was able to remove stains from my carpet that I never thought would come out. In addition, the technician was very successful in explaining his actions as her went along. My carpet came out like new.