Zerorez Los Angeles
17815 Sky Park Circle, Suite A
Irvine
CA 92614
United States

Average rating: 9.5 out of 10 based on 34655 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 17, 2012 — Rated 9 out of 10 by H.B.C. Zerorez Los Angeles
What do you like about our products and services?

Livingston is very professional and does a great job cleaning our carpets. He is always prompt and curteous.
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Ecological and did a great job cleaning.
Report a concern   January 17, 2012 — Rated 10 out of 10 by N.A. Zerorez Los Angeles
What do you like about our products and services?

Rugs stay cleaner longer
There is not a chemical smell.
Professional service
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.G. Zerorez Los Angeles
What do you like about our products and services?

Excellent people, efficient work, no smell and no residue!
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.J. Zerorez Los Angeles
What do you like about our products and services?

Best carpet cleaning ever! My carpet looks like new!
Report a concern   January 17, 2012 — Rated 9 out of 10 by M.M. Zerorez Los Angeles
What do you like about our products and services?

Good results
Report a concern   January 17, 2012 — Rated 10 out of 10 by L.J. Zerorez Los Angeles
What do you like about our products and services?

Your representatives are knowledgeable and work very hard while on site.
Report a concern   January 17, 2012 — Rated 10 out of 10 by D.W. Zerorez Los Angeles
What do you like about our products and services?

what's not to like? everything went smooth. the technician was pro and very friendly. my carpets never looked better
Report a concern   January 17, 2012 — Rated 10 out of 10 by R.P. Zerorez Los Angeles
What do you like about our products and services?

We have had our carpets cleaned by others in the past but they never turned out as nice as they look now with Zerorez. And the gentleman who came out could not have been more helpful, professional and friendly.
Report a concern   January 17, 2012 — Rated 10 out of 10 by R.D. Zerorez Los Angeles
What do you like about our products and services?

Love the smell of the product used to clean my carpets. The service man was really nice and answered my questions and did a great job cleaning. The carpet looked really good when he was done. He was very careful with my walls and the hoses he used to make sure they didn't mark up the wood on my stairs. I would definitely use your company again and I referred him to my neighbor who has an upcoming appointment with you.
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.L. Zerorez Los Angeles
What do you like about our products and services?

The technician took a lot of time to spot the dog spots and other spots from coffee and wine that had been spilled. The carpet is almost 30 yrs old and looks almost like new. Just a couple of spots have resurfaced.
Report a concern   January 17, 2012 — Rated 10 out of 10 by R.N. Zerorez Los Angeles
What do you like about our products and services?

efficient and friendly technician
Report a concern   January 17, 2012 — Rated 10 out of 10 by J.E. Zerorez Los Angeles
What do you like about our products and services?

Young man was polite, did his job - price was acceptable and in fact good. We joked about drinking the fluid. He did a great job and yes I will recommend you, HOWEVER more and more people are taking out carpet and putting in floor.
Sorry about that......
Report a concern   January 17, 2012 — Rated 10 out of 10 by V.G. Zerorez Los Angeles
What do you like about our products and services?

Great service and clean carpets!
Report a concern   January 16, 2012 — Rated 10 out of 10 by E.M. Zerorez Los Angeles
What do you like about our products and services?

Everything.
Report a concern   January 15, 2012 — Rated 10 out of 10 by D.L. Zerorez Los Angeles
What do you like about our products and services?

Rob did an excellent job cleaning our carpet. What more can I say.
Report a concern   January 15, 2012 — Rated 10 out of 10 by V.M. Zerorez Los Angeles
What do you like about our products and services?

Carpet looked new again, friendly service & very professional.
Report a concern   January 15, 2012 — Rated 10 out of 10 by D.P. Zerorez Los Angeles
What do you like about our products and services?

I like that no harsh chemicals are used and left on our carpets. The technician was very friendly. I didn't like that the person on the phone said the servicemen would move all my couches, etc. then when he was here he said they didn't do that. So you need to get your story straight either way. Lucky my husband & I moved most things otherwise we wouldn't have gotten certain places cleaned. Paul did a very good job, would have likes to have little blocks under a few more things, but other than that, he did a really good job.
Report a concern   January 15, 2012 — Rated 8 out of 10 by T.R. Zerorez Los Angeles
What could we do to improve?

The service was good; the system actually works well. However, what turned me off was that the serviceman's appearance was unprofessional. His clothes were dirty. He wore a workshirt that had someone else's name on it. Although he was nice, friendly and professional in his demeanor, his appearance did not reflect a good representation for your company.
Report a concern   January 14, 2012 — Rated 6 out of 10 by G.C. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

Not really happy with some of the dirtier areas that were cleaned. They seem cleaner but not as clean as others have gotten them.
Report a concern   January 14, 2012 — Rated 10 out of 10 by T.W. Zerorez Los Angeles
What do you like about our products and services?

It worked!!! I have white carpet and did not want to use any detergents on it. I was so worried about track marks and using zerorez, it never happened
Report a concern   January 14, 2012 — Rated 0 out of 10 by R.N. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

After the carpet dried three days later, it looked like it was never done. The stains were still there and so was the dirt.
Report a concern   January 14, 2012 — Rated 10 out of 10 by D.S. Zerorez Los Angeles
What do you like about our products and services?

I love how you protect my corners by covering them before you start the job. I also feel my carpets are cleaner than they have ever been and the look lasts longer than other companies.
Report a concern   January 14, 2012 — Rated 6 out of 10 by C.G. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

area rugs took long time to dry because they were thick. No one mentioned they needed to be lifted up with fans. The smell was so bad and all thru the house...and it was Christmas and we had lots of visitors. They came back and sprayed some type of stink removal which did nothing. Weeks later could not get near rug, so you brought to Irvine to clean again and dry hanging up. Very disappointing and made Christmas very hard. It is only a year old and a $12,000 rug. Of course hoping when it comes back it will not smell!
Report a concern   January 14, 2012 — Rated 10 out of 10 by A. Zerorez Los Angeles
What do you like about our products and services?

Your tech was very courteous, thorough and professional. Unlike other carpet cleaning companies, you do not aggressively "upsell" once you arrive and start work.
Report a concern   January 13, 2012 — Rated 10 out of 10 by A.M. Zerorez Los Angeles
What do you like about our products and services?

The carpets looked fantastic, better than when we cleaned with all the chemicals! We really like the idea that it is chemical free. I would use your company again for sure.
Report a concern   January 13, 2012 — Rated 3 out of 10 by F.H. Zerorez Los Angeles
How did we disappoint you and what can we do to make things right?

We have used you before and wer VERY happy with the service. However, this last time you came out was more than dissapointing. Mind you we fully realize that there are no miracles when it comes to cleaning carpets. But.....the stains that were pre-treated (and charged extra for) were back bad as they started as soon as the carpet dried.

I don't know if it was because the operator was new (the old one died in a boating accident we were told) or what. But we were sadly dissapointed.
Report a concern   January 13, 2012 — Rated 10 out of 10 by L.C. Zerorez Los Angeles
What do you like about our products and services?

Polite, efficient, and using a non-toxic product
Report a concern   January 13, 2012 — Rated 10 out of 10 by J.K. Zerorez Los Angeles
What do you like about our products and services?

Clean, efficient, professional and a pleasant experience all the way around.
Report a concern   January 13, 2012 — Rated 10 out of 10 by G.B. Zerorez Los Angeles
What do you like about our products and services?

The results

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