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based on 34666 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
we utilized your service several times. Your concept of not applying soapy residue to the carpet is great..our carpets are 14 years old and look new because of your process.
Excellent technician
I liked that: my phone call was answered by an actual, polite person, that the appointment was confirmed, that I was actually called within the thirty minutes of arrival time, that Mr. Dennis Smith was friendly, professional, and did a stupendous job. And, unlike other cleaning methods, my couch and chairs were dry within two hours!
He was very efficient and took good care of my dog as requested. The carpet looks great.
So professional, and hello...my carpets look great! Better than when I moved into my rental home!
Excellent cleaning, technicians very professional & thorough
Brian did a fantastic job for me. He made sure to go the extra mile to make sure my carpet was to my satisfaction.
Nice staff, cleancarpets. Too soon to tell if the stains recur.
Met and exceeded my expectations for both service and results! Because of your process I will not have to replace a (white) carpet I thought could not be saved....Thank you so much!
Eduardo was excellent. He was professional, kind and hard working. My carpet was cleaned and I really thought it was a lost cause. I am on the 3rd floor of a condo building and Eduardo made a great effort to easily make it work. He was amazing and the product was just as good as it is described in the ads on KFI.
No chemicals and less reoccurring stains
The carpet looks really good. The last time I had my carpet cleaned by another company, within a few weeks, my carpet looked worse than before it was cleaned!
On time
Professional Service and attention to detail
Complete explanation of services and scope of work
Cleans good and no wet smell. Professional and fast.
No soap left in my carpet
Very professional. They do a great job and do not use any chemicals.
Great service
My carpets always look and feel amazing after getting them cleaned by zerorez.
Your serviceman was very friendly and professional. Our main reason for having the carpet cleaned was to remove a dog odor that we recently noticed. After 3 days the dog odor is at least as bad as before the cleaning. Additionally, 8 hours after the cleaning the carpet was still very wet. We ended up using a dehumidifier in each room over the next day to get the carpets dry...the dehumidifier produced about 6 gallons of water.
PRODUCT LEAVES NO AFTER ODOR
I like that there are no chemicals and that my carpets are now beautiful!
excellent service overall-
Prompt, courteous, excellent job!
the quality of the job and immediate service
Prompt and professional
I love it that there is a way to clean carpets without chemicals. Our technician was also wonderful! Thank you, Jose!
I got a do over
Terrific!! Thought needed to purchase new carpet. Now MY carpet looks new!
Only negative, your agent arrived 2 hours later than latest time you quoted me (causing him to return a second day to finish our job because Laguna Woods security shut him down after 7 PM (community rules re any outside servicing companies)).
While he was terrific, it cost him a second trip. When I asked your office about tardiness, found out that although I had waited add'l days to assure we would get this technician, your office sent him clear to Montebello for job previous to ours (necessitating his having to travel our home in FRIDAY NIGHT traffic (which occurs every Friday & in which he had gotten stopped/held up)) & when Montebello customer required more cleaning than you'd planned, that really put a wringer in the works!
Wouldn't it have been more prudent to consider all & book your technicians accordingly (i.e. same day's customers in close geographic proximity to each other so as not to loose so much time in traffic between the jobs). If not possible in same day, may have been better scheduling to have scheduled our job on a seperate day?
Again - Your service, itself: however, was ExCEPTIONAL!!
Thorough & friendly technician. Outcome lived up to promises; carpet, tile, & furniture look brand new! No chemical or musty smells & all surfaces dried quickly.
The carpet is clean,but the carpet is hard and crusty. Feels rough and stiff. I've vacuumed twice to try and loosen it up, but still stiff. Any suggestions?