based on 39694 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and friendly personnel. Cleaning very fresh smelling, dries quickly, and cleans thoroughly.
No chemicals
No detergents used.
Professional staff and my carpets always look brand new after you clean them.
Everything! I am so glad Oriental Express told me about you. Thank you for doing such a great job!
The guys were great and very quick, but it seems they were too quick. There's still a stain leftover. I think they could have gotten it out (or reduced it significantly) if they spent a bit more time on it.
I had a bad experience with Zerorez a few months ago but because I had such great experiences with you all in the past I decided to give you all one more try.
Issue 1) When walking around with the technician explaining what I wanted done he had blacklight (?) flashlight of some sort and kept asking me about pet stains. Some of the carpet that was going to be cleaned was very old and yes the previous owners I'm sure had pet stains but there are non visible to me and while I have a pet, I had NO pet stain concerns and yet he kept asking me...??? Issue 2) On the newer carpet that we replaced about a year ago there was one spot that my son spilled applesauce and it left the carpet crunchy (no stain) but instead of me scrubbing it I figured it was about time that a good carpet cleaning was due so I decided to let you all handle it. The technician saw it with his flashlight thing and I pointed it out and yet the carpet remains dirty in that spot...so I guess I'll be cleaning it anyway...
Issue 3) In my main family room is the only place that I had moved any furniture around and I myself pulled the two small couches (not heavy) and lazy boy chair in to the middle of the room. I told him to please do the outside area and them move them back. Yet when I returned home the couches were still in the middle of the room and the carpet underneath them dry. Which of course is the most used carpet spot in the house...
Issue 4) My carpets were VERY WET. One of the reasons I remember loving your company was that my carpets weren't soaking wet like they were when I used other cleaning companies. I understand that different carpets probably hold water differently so I'm not sure that the tech. did a bad job or just that my carpets stay wet longer than my previous carpets, but still with fans all over my house running and windows open and it being 85 degree's outside I expected better dry time.
So after spending $260 plus I left a $20 cash tip, because I was not going to be home when he left, and I assumed he would do a great job, I will be finding a different company to clean my carpets.
Brian was the technician who shampooed the carpet didn't get all the dirty areas cleaned.
Great service and the guy who did our carpet is great! His name is Jonathan :-)
My carpets looked and smelled great and only took 3 hours to dry. Technician very knowledgeable and professional.
Biodegradable products that are safe for pets and humans. Carpet is so clean.
Your workers were very professional and did a great job--they were proud of their work!
Great customer service from my service Tech Benjamin
Respectful of my house comma and did a thorough job
My tile looks awesome. The two techs were professional and went above and beyond. Will use you next time for sure.
I had tile and grout cleaned at our newly purchased home. The guys were very friendly and efficient.
the guy was professional, he did a great job, & explained everything to my husband& I.
The carpets were done in timely manner, & felt soft, & clean. no odors.
came on time, noticeable difference before and after
Good work and great service.
Clean and beautiful. Professional technicians
Worst carpet cleaning experience I have ever had. High pressure sales tactics. Was told the area cleaned would ".... smell like pneumonia" after the job unless I got an upgraded service. Technician told me that one area had a urine stain and couldn't be cleaned with the standing process. He inadvertently got most of that area and it did get clean, but avoided the small remaining area that was stained. The Zerorez cleaning left more water in the carpet than any other cleaning I have had causing a much longer drying time. Would never, ever use Zerorez again.
Thorough job, carpets look great. They cleaned a portion of my stone tile..it looks so good that I am going to have them do all of Mt stone tile.
Good job, Luis
Awesome!
Quality service! Professional attitude
Ben showed up on time, did a great job, and there were no surprises. Ben is a wonderful representative of your company. I couldn't be happier about the experience!
Loved it. Ryan is an awesome representative.
our tech, rob, was great!......good service, good prices, dries quickly!
My carpets and couch look fantastic and am looking forward to getting my area rug returned looking the same.
Technician was courteous and professional. He arrived on schedule. Explained what he would do and was efficient. Carpeting came out clean and fresh. Would definitely recommend your services to others. Technician's name was Andrew.
Nothing, the person doing the work was wonderful and the value was good. The price per foot for cleaning grout is a bit high but we were satisfied with the quality of the work done.