based on 39700 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employee worked hard and did a good job for us.
Customer service/people on telephone do not listen many mistakes in setting up appointments and follow thru
Quick and easy and representative was very friendly and professional.
On time, good job, quick work
I absolutely see no difference in using your company verses Stanley Steemer. Very disappointed
David great.
It the carpet looked like I vacuumed it and racked it. No clean smell nothing.
Yes it standard 1 year and half old carpet. Brand new home with one owner is.
But $181 we a complete rip off.
I thought since I standard carpet and it was over due for cleaning I would hire the best, which was you.
Very sad and feel bad I wasted my hard earned money for really no big difference at all. Stanley or Carowt Monkey offered less and specials and they always smell clean after it dries. Just sad.
The guys that came were so friendly, professional, and educated us on the process. They explained everything and answered all our questions. What I especially appreciated was their recognition of the safety of our baby and pets. I am still in love with our floors. Highly recommended!
Two days after cleaning, there is no problem with this service. Carpets cleaned and refreshed.
Leland did not do a rush job. He was thorough and careful. He was polite and answered all our questions and was eager to please us and give us a fair deal. It was a pleasure to work with him and our floors and carpets look great! This is our third experience with Zerorez and we have always been pleased, but this was the best time! A relative in the Dallas area recommended Zerorez to us a few years ago, so you are well-known and liked in other areas of the country, too. Thank you.
The product and it drying in 6 to 8hrs .
How clean my floors are, the professional service, explains the products, how the machines work, fast and efficient. Very friendly.
Not have carpet cleaners pretend like they're giving me a deal. Our guy said we paid $1,000 last time but he's so it for $600. We paid $450.
Don't push the tile cleaning when you finish with the carpets.
Professional work - courteous technicians
No residue and safe
great
Luis Meza and his team member were great and things turned out better then ever.... I will ask for them again and recommend them too.....
Professional, prompt service. Zac was a hard worker, very professional and made our 16 year old carpet and tile look amazing.
Professional manner of technician. The only thing I didn't like was that my initial offer was $89 but after he came and added all the precleaning he said it needed, my bill was $232. Not happy about that. I told him every carpet cleaning company ALWAYS seems to do this, just to get in the door.
The price you quote on a house you've already done in the past should not magically go up when the technician gets to the house. Let me be clear the technician did an excellent job after we got through the pricing issue and had he not been accommodating I would have asked him to leave and never used Zerorez again. Actually, I will probably not use Zerorez going forward due to your overpriced magic water and the price quote changing on a house that is already in your system. There should have been no confusion on the size of my house and the amount of stairs to be cleaned. Also, the previous technician that cleaned my carpets used my water to fill his tank without even asking. I wouldn't care one bit if the technician asked first. Once again, the technician that cleaned my house this time did an excellent job and my dissatisfaction is with Zerorez, their pricing, and the up-sell try that is probably SOP, and not the technician that was sent to my house on 4/13.
Leaves carpets looking and smelling good
the provider was very nice and thorough
Everything has been a great experience so far. I have used zerorez four times
Friendly service.
Clean carpets with no residue. Did a great job getting my red rock dust stained carpet back to some semblance of it's original color. Friendly and positive technician.
Service attendant was knowledgeable an professional at all times
Services offered and the quality of customer service
Carpets came out great. The tech was so professional and did an awesome job.
Everything was cleaned perfectly
Victor, Zerorez service member, provided us with a highly professional service. He is courteous and represented Zerorez business very well. Hope you have more "Victors" in your business.
No, it is not OK to publicly share my name to promote Zerorez.
The technician (Justin) was outstanding ! Explained all the different services and costs.
He was on time and finished on time.
The main endorsement will come after a few months to see how well the actual cleaning holds up vs.the work of other companies in the past.