based on 39700 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
staff is very courteous and willing to do what it takes to ensure satisfaction
Quick and friendly
Jacob explained every little detail of the process and even encouraged me to watch him work so I could see the differences that Zerorez was making on my carpet. He also explained and offered other services for the future which I definitely hope to be able to use.
Personnel are very knowledgable and helpful
Timeliness. You said between 1-4pm and arrived @ 3:55pm. Then there were a couple soaking wet spots.
Did not remove large coffe stain in living room. Redo where stain is. Stain was black coffee which had only cold water applied. Did no notice stain was still there until the next day when we were putting the furniture back in place.
They were on time and efficient
That there aren't ant chemicals used. Everyone is always nice and friendly and helpful.
Service men were very imformative and explained the cleaning. Floor looks very clean.
Pleasant technicians and they do a good and thorough job
Andrew was very personable....the rugs are ok. I spoke to the office and told her we were not happy with the tile as we have been cleaning white residue all day......we paid $600....for tile cleaning....not worth it. my husband has tried to remove it with
vinegar all day and it returns when it dries...what do you recommend. The $600 was overcharged and definitely not worth it....we were quoted by one of your agents a few years ago it would be under $300...the Fowlers
no chemicals in the carpets when cleaned... nice staff... multiple services offered
Quality of service and politeness of employees
Got our carpet cleaner that other companies
No chemical smell
Staff is always courteous and professional. My carpets are cleaned without a sticky residue.
Getting the job done!
Friendly gentleman and very knowledgeable about product. Thoroughly cleaned.
I was very happy how the carpet and tile turned out. Your representative was great and did an outstanding job.
friendly, efficient service and very well done,
Friendly, fast and carpets looked great
Benjamin Monroe cleaned my wh couch and rug areas, I was very pleased with him he gave excellent information and took great care while he was in my home I will request him again. I have already told many friend how great zerorez and Benjamin are than you
Helpful worker quality job
Be more up front with prices. You give the price to come clean 3 rooms for so much money and then when you arrive it's well if we do the best job and use our scrubbing machine its this much more. You need to give the price for your best job......and why should you offer less than your best!!
The no soap after the cleaning
excellent product and service
They were very good and we were very happy with the job.
Prompt and very courteous! Did a great job and did NOT pressure me to do something I did not order done initially!
The technician was awesome and did a great job. The epitome of customer service.
Tech Dude was funny and informative. Satisfied with the end results after the carpet dried.