based on 39700 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service, excellent product! Ed was great!! Very thorough, knowledgeable and great people skills.
I posted my positive remarks on my NextDoor app, which accesses thousands of residents. That's how pleased I am.
Quick and efficient. My allergies were noticeably better right away and the house smelled better. Andrew was professional and courteous.
My complaint is an $8 fuel surcharge. That is not acceptable and will keep me from using or recommending you. I live TWO BLOCKS from the office. I understand the need for fuel surcharges when the price of fuel has jumped dramatically. Fuel costs are currently low and there should be no fuel surcharge for anybody, let alone a customer who literally cost you $0.25 in fuel.
We were very happy with Rob, a fine young man, as I told Tori yesterday when I called in. We love the empowered water system that clean the carpeting looking brand new and dries quickly.
My steps could have gotten cleaner and they didn't do the 100 square feet of grout like they were supposed to.
I lost my security deposit and received this feedback: The carpet smelled of animal urine and was very dirty. It would not appear that anyone had cleaned it after move out. If you did hire this company, I would definitely check and make sure that they went to the unit, because to our knowledge it was not clean.
Was doubtful on what I was being told about how the project would turn out, I take back everything that went through my mind, if there was a scale I would give Zerorez a 500, no joke we were very, very impressed!
paid extra to get pet stains out but did not work young man who came was very professional and pleasant but cleaning left me very dis satisfied and wondered about your guarntee policy
T
Juan and Mike did a great job and my hardwood floors look brand new!
You do not use soap.
Efficient and informative staff and workers. Juan and his assistant did a great job on my carpet.
the carpets look nice and clean !
The technicians were very professional and they worked hard in getting the carpets as clean as possible. I used them on a rental house were the carpets were bad. It looked almost brand new after. Worth every penny! I am going to use the on home also. Best carpet service ever.
Carlos was honest and hardworking. He did a great job! My house looks beautiful!
Excellent customer service from operator to actual carpet cleaning person
Your workers upsold to my representative, based on pet urine disclosures via black light, and while this wasn't totally wrong, it was unexpected. But what was more disappointing, was the tracks left on our pergo floors from the workers after cleaning the carpets. Not cool.
Our technician was awesome! The carpets turned out so clean; much better than we had expected. Thank you!
Your service was tremendous, and your technicians were outstanding. They did a great job on my carpets. My carpets are 14 years old, and look like new.
Products, techs and appt availability!
Eddie, the service person was excellent.
Very efficient technician who was prompt and friendly. Zak did a great job!
Knowledgeable, courteous serviceman...Isack
We would have him back.
T Rogenski
The carpet looks brand new.
The service was excellent and Luis Meza was outstanding along with his fellow employee.
My carpets were cleaned with professionalism and care. The employee did an
outstanding job. Couldn't be happier.
Very professional
The quality of service.
Be sure to clean up water left on floors. My wood was slightly damaged from water and cleaners left behind from the hoses going through the house. Otherwise I am very happy with my carpets and the quality of cleaning them. Thnx so much!!
It looked better than I thought!
Clean and professional