based on 40019 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The results of cleaning the carpet was great.
Jay did a wonderful cleaning and would have him back.
First name removed
For the 2 SMALL rooms and the price of $121.00 the carpet doesn't look any different its mushed down so there goes the saying you can make old carpet look like brand new ! Also they were in and out in 20 mins . We also were not impressed with the one of the employees.
He called to let us know he had a cancelation and he wanted to come earlier for which we complied. He came and wasn't friendly at all. He forgot to put on his shoe covers. I just got out of the hospital and didn't want no shoes in house unless coverings are on also right away got upset when we denied a extra price for pet stains for which he put a black light on as you can't see it said well I would have to sign a waiver. I said OK. Well he never had me sign that. He seemed like he rushed the job , left a puddle of water at the end of both rooms in hallway , which I had to clean up with a towell as not to slip and fall So we are not happy š
You can make it right by letting your employee have some common sense and good kind customer skills and we would like a refund or partial at the very least
Clean products!
Iāve been using Zero Rez for a number of years and find their work, professionalism and prices are great!š
I was very happy with your service. NaturallyI was very happy with your service. Maybe just like that, i'm looking naturally wake
They do a great job.
Great job, on time, professional and well priced.
Pretreat spors for better cleaning.
Service person was knowledgeable and courteous. Got in and out. Carpets were as good as they could get. Satisfied results.
Your tech didnāt call, he sent a direct voicemail to my phone and I never heard the alert as it is set at a low volume alert. So I wasnāt quite ready for him when he rang the doorbell. Paid for 3 rooms with a free hallway job included. 2 rooms we only requested minimal areas in each room, (we had removed all furniture in L/R, some furniture in 1st B/R & minimal furniture in 2nd B/R, which I told him that on one side of bed in 2nd bedroom, Iād appreciate as much as he could accomplish, his response was āif I can get to itā, well he never did do it) Time it took, less than 30-45 minutes, job appearance - better than before they arrived. BUTā¦quick job, no real detailing done, felt it they could have done a more TLC - C/S attention job than was given. In & Out to get to next job! Also have seen more dust in our home since the cleaning than when I do it myself, even after thoroughly vacuuming when finally dried (24hrs), Wondering if itās due to your āchemicalā cleaning vs water treatments, which I found the carpet wetter than when I use my BISSELL Carpet Cleaner when I have done it myself.
Everyone is wonderful to work with.
Very friendly associate. Quickly and thoroughly completed the job.
You service is excellent and your tech's are outstanding with scheduling.
Big mess was left. Paint chips that came out of air ducts.
I didn't see any mention of this being a possibility on your website.
Maybe include a discount or suggest cleaning services with your service.
The carpet look awesome. Thank you.
I called to make an appointment to clean my carpets and couch, fully expecting to wait for an opening. The guy who answered was able to quote me right over the phone and schedule my appointment for the very next day! Bryan was the technician and he was very courteous, professional and just a really good guy! Asked if I had any concerns with certain areas, checked with me after he was done with the carpets to make sure I was happy, before moving on to cleaning the couch. When I need anything cleaned, Zerorez will be my first choice and Bryan will be the technician I ask for every time!
Major called to let me know that he was running late, and I appreciate that. He is very professional, came in explained what he was going to do and did an excellent job.
You guy charged me for two room when there was only one. I assume that the technician charged me for my closet but he didn't disclose that it would be charged as a room.
Neither the less, everything else was fine.
They did a wonderful job. We had very soiled carpets, and now they look and smell wonderful. The best carpet cleaners in town.
Always do a great job!! Thank you.
The individual was on time. He also explain the condition of the tiles after they were cleaned.He indicated that the tile gout loses color if they are washed with a product that contains chemicals.
My carpet technician a provided a thorough explaination of products and add on servcies. My goal was to bring them back them back to life and I couldn't be happier.
The service and results are well above my expectations. This company does amazing work. I highly recommend them. My carpets look amazing.
Cleaning carpets just with hot water? No shampoo ni spots cleaning or disinfect
Tracy is a great asset to your company.only problem we had was it took 24 hours for the carpet to dry.
Quick respond and very good service. Clean result is perfect.
Timely, professional, reliable friendly do a great job!!
Jordan our technician was amazing, Friendly, polite and efficient. Explained the process and went straight to work. The carpets look great!!
We will be repeat customers from here on in.
Thank you,
Tina Craig
Great work! Early to appointment. Beautiful work!