based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time and efficient. Stand by their product.
This is my 4th carpet cleaning using Zerorez and every time has been great, always on time and the techs have all been professional and do a quick and thorough job
Chase was our technician and did a wonderful job cleaning very old carpets in my home. While they don't look brand new, it is a vast improvement over what the carpets looked like prior to Zerorez's service. Chase was professional and knowledgeable and we would recommend him and Zerorez if you need your carpets professionally cleaned. it took about 7-8 hours for the carpet to dry.
Great service great jog very professional
Very good job done by technician. Very professional. Rugs looked the best they have ever looked. Very helpful. A job well done.
Your guys are polite on time and mission oriented the are there to do a job and get to work
Cleaning was quick but thorough. Dries pretty fast too. Our tech Will was great, he explained our choices & techniques used.
Technician did a great job. Arrived on time, explained the services, was careful with the equipment and my walls, carpets looked amazing! Thx. 10 out of 10.
Staff Ricardo was very aggressive, insisting that we get the protector. My husband declined but he still contacted me at work while I’m busy. stating maybe my husband did not understand, my husband is a nurse why will he not understand. He had no respect with our belongings, moving it roughly. Also, in the end he was trying to charge double the price. Do not use this company. We will go back to Stanley, they just didn’t have a slot that day. We regret using your service.
Still have some spots that didn’t come out
Great representative and great customer service
Job well done
Hard worker! Glad to have gotten the service for my area rugs
No chemicals.
Fast, friendly, convenient service. Great job on tough stains.
Always offer great and reliable service. We will definitely recommend to anyone needing to clean and maintain your carpets.
The service provider & Derek did a great job!
Quick and timely service. Great advice for cleaning pet messes, decent price and great communication.
I was very impressed with my service. In a shorter amount of time than expected our carpet looked brand new. I will definitely be rescheduling in the future!
Using water to clean the carpet.
Professional team
Ethan cleaned my carpets and did an amazing job. Sp professional. I will absolutely be calling Zerorez again for my carpet cleaning. Five stars for Ethan.
Told cost when making appointment On phone. Got Pressure to add two additional costs to quoted price. Do not appreciate pressure to spend more money from person standing in my home.
However, my carpets look brand new and the Technician Tracy was very fast, friendly and efficient.
Hi, this was an ‘strange plumbing call’ in my opinion. I had previously up until now, a pleased customer, had been pleased with Jesse and others. I understood that Jessie was away and not available, and accepted to have another gentleman come out, his name was Brandon. I had another garbage disposal issue, I knew better before I put the small hand full of chopped beef in. Jesse had to repair/unclog it prior because I clogged it with veggie roots.
The water had begun to stand in my sink. I left it alone….. Brandon came, we had pleasant small talk and began to work on emptying the sink. Later I began hearing a lot of loud noise. Then he went out to get something else, then more loud banging that I never heard before in unclogging my disposal . My neighbors called twice , Brandon heard me speak with them. Time passed and his mood began to change in my opinion. He accused me of having to have HAD to put SOMETHING ELSE down the disposal. I said ‘young man, do not get loud with me’,’I know what I placed in the disposal’. He then scribbled a name of someone else to call because it was beyond Focus’s scope , he said ‘no charge’, ‘call these people’.
I was prepared to give him a tip and a years membership to the Focus Club I had previous. He left. Yes. I went down later to my unlocked doors and the Focus truck gone, it was about 4 o’clock, I believe then .
Well, I called my longtime old school plumber instead. I had noticed the disposal wasn’t plugged in however I thought Brandon left it unplugged intentionally. When my plumber friend came, he came and 1st, plugged the disposal in, rain water and said IT’S WORKING FINE!
So thanks Focus because I did not have $400 in my budget, as quoted by Brandon, to pay to unclog my disposal . So I take as a Christmas Blessing. Thanks
Jayden did an excellent job cleaning our carpets.
The technician was excellent. He deep treated two pet problem areas and did a great job on all the carpet.
Our sofa did not get clean at all. Tracey stacked the cushions so that they touched and didn’t dry. We left the house for hours because we couldn’t use our living room and came back to cushions that were too damp to use. I called today and the sofa is being cleaned again next week.
Dependable, professional, and efficient.
Fast convenient scheduling and excellent work
Quick and easy.
On time, friendly helpful service. Knowledgeable staff, good price and focused employee.