based on 40284 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had them clean the entire upstairs carpet which they did a beautiful job. I have since sent two large area rugs to be cleaned. Braiden the representative sent out was very honest and explained the different processes there are for the area rugs involving pet odors, and pee pee. The prices were awesome in the customer service is wonderful.
I would highly recommend this company to anyone wanting their rugs, cleaned with honest input.
my stains are bigger than they were. They spread out. Better stain removal.
Service was fine enough, but I hate false advertisement. They don't actually give you the glittering light pass even though they're advertising it
Service was fast and efficient and showed up exactly when they were supposed to.
You deliver exactly what you promise 💯
Jay was on time (actually early), texted 15 minutes before his arrival to have the courtesy to say he was on his way, and carefully went over everything with me before starting to clean the carpets. Jay did his usual fantastic job, and had thoroughly cleaned the carpets in all three rooms in less than 30 minutes. Jay was very professional and polite, had me inspect his work before settling the bill, and left no mess when he cleaned up. We will continues to use Zerorez and recommend them to anyone who asks. Great job Jay and Zerorez!
Friendly rep. made all the difference. Full stop.
Justice did a wonderful job on our carpet. Always get great service from your company
The service was excellent but the price was so high
The technician was very cautious when bringing tools upstairs , it was fast and came out really great .
It's always a pleasure to work with Reggie Turner. He's on the ball when it comes to semi-annual carpet cleaning for one of our tenants. Reggie sees to it that the work is scheduled and performed professionally.
Fabulous results, affordable prices and Will’s excellent service and knowledge
The Tech. was on time, polite, knowledgeable, and did aa great job. Zerorez is my only carpet cleaner.
Great product and knowledgeable, personable personnel
This is the first time that I have experienced a "bait and switch" from your company. I was quoted $139 on a special and wound up paying $208. I did have him spray a protector and I realize that was not in the quote I received. The man who cleaned the carpet came in pushing more additions to the job and I really felt pressured and uncomfortable.
I have been a Zerorez customer for years and never experienced this pressure before. I will think twice before I schedule your company again.
First name removed A Last name removed
Very professional and my carpets look beautiful
Travis was very good and helpful with cleaning two of my rugs. Definitely be using this company again. They got me in for a free quote and cleaned the rugs same day. Great service!
Twice as much as advertised
Timely
Will was very friendly on time and was training. His professionalism was top notch.
Great and quick service. Thank you!
My carpet is 8 years old and is a premium carpet. No pets or shoes allowed. The carpet has been cleaned 4-5 times in the past. This time with zerorez has been the worst result.
I don't blame the tech, I believe it is your process.
My main complaint is the traffic area. The traffic area was dirty but even coloring. Now it looks spotty. It looked better before cleaning.
I guess plain water just doesn't work so well
Our carpets always look great after cleaning and your technician Zach was very friendly and professional! We will ask for him next time! Thank you!
The team showed up early and did an amazing job on our rugs. They were very pleasant and everything was spotless/
Show up on time, staff is very efficient and courteous.
I like that chemicals and soap are not part of your cleaning process, as we have several animals who reside with us in our home. The process leaves no sticky residual to attract dirt and carpets stay clean longer.
We use zero rez every 6 months for our carpets. Phone staff is very knowledgeable and thorough. Carpet cleaners are very nice and do a good job!!
My carpets look great. The technician , Joe, did a great job . He explained the process so I could understand. My puppy had left many stains and he really made an effort to eliminate them. Joe represented your company very well.
Quick, efficient, quality, and fantastic technician.
the service man exalt and knowable on time and clean