based on 39654 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the carpet cleaning is always done well and fast. your guys are always on time and super nice!
Your service was very good. Nice young man, name was First name removed.
Over the phone I was told that my stairs could be counted as two rooms. When the tech got here he told me that was false information and each step was counted individually. Big price difference. It looks good, but I would have liked to have been more prepared for how much I was going to have to pay. Yes they can only give an estimate over the phone, but I was given false information even though I gave accurate information on my home.
When I called zerotez and stated I wanted 3 bedrooms, hallway, stairway , dining room, and den cleaned they gave me an estimate of $300. Upon hearing that I ordered the service. When zerotez came they said it would be $480!!! I called and was told the dispatcher I had spoken to who gave me estimate made some mistakes thus giving me inaccurate estimate!!!!!! The technician Ray was professional and did gOod job. But next time I will do more research with other cOmpanies and make sure I hold them closer to phone estimate
Think your product is the best.would be nice if when you run a special that you could email to existing customers.
The service is great you are always on time.The products are wonderful.
you have good pricing your tech bobby very knowledgeable he keeps my carpet like new
Ray was very thorough and explained everything!
GREAT RESULTS
Roy did a wonderful job. Very nice man.
Cleanilness & care of my property from service personnel during the visit and results of the carpet cleaning
The Technician was prompt, matter of fact he was early and did a great job on our carpets. We had some very tough stains and he was able to get our carpets almost to looking brand new :)
1. The truck left an oil slick about a foot in diameter and heat damaged the asphalt where it had been parked. Didn't notice it until the today.
2. I was very pleased with the results of the carpet cleaning itself. The technician was very polite and knowledgeable and did a terrific job.
3. The only major disappointment was how I was treated by customer service. I originally called in response to a $99--3 room special, but was told it would not be honored in my case since my carpet happened to be on stairs and in a hallway. (Seemed unfair---since I have less carpet than in average sized rooms so I appealed to the manager "Paula". She reluctantly agreed to throw in the landings for fee and gave me an estimate of $140 based on 20 stairs. When the technician arrived, I learned that zerorez has redefined the definition of "a stair" so by the new definition I now had 24 stairs and my bill would be $160. A quick call to manager Paula, who I was sure would honor the original quote only resulted in making me feel less "special" than ever. She had to playback a recording and then wouldn't honor the price anyway because the technician's "new age" count had to be used---All in all a degrading not customer friendly experience.
There are 100 homes in my subdivision with the same sort of set-up for carpeting. A $20 savings to me would have easily brought in 10 or 20 new customers for zerorez. Based on the quality of the cleaning, I would have given glowing recommendations. You could give me the cleaning for free now and I wouldn't recommend zerorez!
Workmanship is excellent and we're pleased with the cleaning results. Your technician's truck has a serious oil leak and left a 1' diameter oil stain on the pavement in front of our house. He needs to get his oil leak addressed.
no smell afterwards......service was great.....professional technician. Carpet was left feeling soft....
Ray Miniz is great.
I specifically chose this company because it offered an eco friendly alternative to spraying loads of crap on an already unfriendly synthetic carpet that came with my house. After 3 years, the carpets looks almost new, the stairs came out great, and the gentleman who cleaned them was a fount of information. The only issue I had, the diesel truck he used left several large spots in front of my driveway. Not cute.
Your truck left a huge grease stain on the street directly in front of our home. Huge meaning 4 feet by 1 foot. Also, your pricing is dramatically higher. Not even competitive.
My friend Terry Davis recommended zerorez.
Ray did a great job on my carpets. I bought a foreclosed house and the carpets were stained, they are now clean.
Thanks Ray and zerorez
First name removed
I have recommended Zerorez before and will continue to do so. In my opinion, it is the best method to clean the carpet. It is dry within one day, and one of the guys a few years ago even got blue paint that I had spilled on the carpet, I was glad I had called right away. Needless to say, I was very relieved.
Thorough cleaning and pet stains gone.
great service/quality of work, friendly and professional.
Very professional and friendly, but more importantly, a very thorough cleaning. We'll defiantly use again.
Thanks
We have a curved stairway with newel posts painted white all the way up. I did not realize until the cleaner left, that on each post along the curve, paint was removed off the edge of each square post from the dragging and pulling of the hose. Had I known this would happen, I would have put a blanket along the posts all the way up to prevent this.
Zerorez needs to be upfront about the hose system and that it runs out of the van. I live in an apartment and almost was not able to fulfill my service after I had left work early to be home and needed it to be cleaned before my new roommate moved in.
I love the concept of chemical-free carpet cleaning. However, I paid big bucks for the protection spray only to find it was ineffective. I dropped a miniscule drop of something in my dining area and immediately blotted, pressed, and wiped the spot (no bigger than a pearl) without success. The only thing that would get it out was some carpet spot remover that Stanley Steemer gave me a year or so ago. Needless to say, I was extremely disheartened by that experience. The outlay of $140 was exhorbitant considering its ineffectiveness.
Your staff was most accommodating and informative.
My carpeting looks great!!!!
Service was friendly, fast and informative. We will surely use you in the future.
Prompt,efficient
The carpet was completely cleaned and is staying clean.