based on 40299 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service man was careless and messy in my house. He left my front door wide open while he dragged the hose upstairs so I had to go shut it as it was very cold out. When he dragged the house back to the truck it caught my throw rug and my dining room table and dragged both of them across the floor, almost knocking my laptop off the table (I caught it before the cord was pulled taut). He also left puddles of water on my hardwood floor. When he first arrived, he walked upstairs in his street shoes without putting covers on his shoes and as he cleaned he had no shoe covers on so I question what dirt was left behind. I may use your company again, but I will specifically request a different technician than the one I had. He also started a bizarre conversation with me about "cleaning your carpets every year" even though I had just told him the carpet was about 10 months old and that I planned to do so. It felt like he was trying to upsell a package of carpet cleaning or something.
You stand behind your service, and sent a man back to redo the chairs. The second time was a winner, and stains came out. Thank you!
The fast, efficient and powerful cleaning action that leaves no residue, and the friendly and helpful technician.
I had my carpet done .. spots came back and I was dissatisfied.I contacted your office and to my surprise they said they will do a redo.. no argument or questions.. I made an appointment. The technician shows up .. no redo at all just walked in looked at spots and tried to sell me something twice as expensive. I was very upset. I not only wasted my money the first time but I also wasted my time. I will definitely not recommend you .. especially after saying a redo would be done and instead of a carpet cleaner I get a salesman.
Explain better
We're on time, pleasant and professional ,
Everything was great and so clean now. Nice young man working for you.
gets carpets really clean.
The carpet dried smelling fresh. There were no bad oders. Carpet looked fresh and new.
I've used your services for years and have always felt that my rugs and furniture are in good hands. No chemicals are used so no health problems by using zerorz. Your workers do a good job and I've never had a problem.
Speedy service and great cleanliness.
The overall results & service.
We have only had an estimate and will soon have our our grout cleaned. I haven't had the whole experience yet. I reserve the right to withhold comment until we have completed the process.
Our cleaner was very friendly, helpful and quick.
Everything, this is our 2nd service Brett was the tech. same high quality service. We have said good by to Stanley Steemer.
Bobby is a demi-god! I LOVE my house. I am blown away at how beautiful my carpets turned out. My patents were so impressed, they are making an appointment too! Thank you, thank you for making love my home again!!
Sincerely,
Joy Velasco.
CLEANS THE RUG LIKE NEW
There were a few areas of my rug that I think were not treated as well as others. You can make it right by treating them again. The areas only amount to about 50 square feet so, it wouldn't take long, but I think they could have been treated better the first time.
The Tech Jason was courtous and did a really good job my carpets haven't looked so good in years.
The quality of the carpet cleaning was excellent and we were very impressed. The technician, Bobby, was very friendly, professional and efficient. He should be given recognition!
I like calling once and having the problem resolved.
I like the fact that you don't use soap or chemicals to clean. The service technician did an excellent job cleaning our two
large area rugs. One of the rugs had to be taken in to work on several dirty spots I was very concerned about. I was
pleased the spots came out. I appreciate the time and effort that was put into this job.
Nice job,professional service.
The carpet is not soaking wet when the cleaning is completed. However, this time I was disappointed because I had that offer of $29 per room, three rooms minimum. This time the hallway was included as a room and I was ultimately charged $124. I have always paid $129 for three rooms, period. Anyway, he did a good job so I am satisfied witht he result but not the price. See you next year.
Great product and service. My carpet never looked better. I highly reccomend your company.
Very professional services. On time, efficient and friendly service and my carpets look amazing!
Service person was there when we were told they would be; very professional and did a good job on cleaning our carpets.
carpets stay clean and the stains do not come back, carpets dry quickly, your employees are friendly and courtous, they call and let us know that they are on there way and arrive when they say they will. Very professional!! This is the only carpet cleaning company that I will ever use!!
It was fast, efficient, and I received friendly service.