based on 40299 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
zach was professional and did an excellent job
Carpets came out just a's advertised!
Brett was fantastic. Called prior to coming, did his job, professional, clean.
Present the services and FEES more clearly on the website, and stick to those fees.
Quality of work
the rugs always look great
Do not expect the client to lift 9x12 and 8x10 carpets back into the house. While I deeply appreciate the fact that they were moved outdoors as I have wood floors, I certainly did not think I would be responsible for getting them back into the house when they were dried. I certainly did not mind lifting the runners and smaller rugs back but these rugs were quite heavy and should not have been my responsibility. However, the carpets, 3 sofas and 6 chairs came out beautifully so while I am extremely satisfied with the quality of the work I was disappointed in the customer service.
We like the quality. The no rez lft behind and the persnel very efficient.
Did an excellent job. Timely, professional, friendly. Carpets looked great!!!
THEY WORK.
I requested a mornig appointment. Your scheduling put the service man her at 12:45 making it an afternoon appointment. If I can not get a committment for you that you can keep I will use another company next time. The service man, Roy was great.
Name removed
I had an issue and the tech. came back to resolve it.
good products at reasonable prices, with superior service
The carpet was very clean. Much better than stanlley steamer.
Brent, who did the work was outstanding! The carpets we very clean and dryed fast!
My Lazy boy chair he cleaned came out like new and it is from 1978.
Was very disappointed with the cleaning of my loveseat........which I paid $110.00 more then my three rooms of carpet
very little or no order after they are cleaned.
No pressure, just cleaned the carpets and did a Great Job!
on time, quality service, professional tech
Polite and friendly service.
outstanding
The wear areas of the hallway were still dirty, and the line between clean and dirty is obvious in one spot.
No residue = carpets stay cleaner longer! Josh took his time (no"Splash-n-Dash")which I really appreciate and I also liked the price this time and that he raked the carpet-it looked & felt alot more fluffy than the time before. I will be using you in the future especially if you run another special! Thanks :D
no chemicals, speak english and knowledge of carpets.
The carpet does not take a long time to dry and feels soft after it dries.
No odor, carpets dry quickly, professional staff with no upselling.
You disappointed me with the way you handled my complaint about cleaning and charging me for rooms I did not authorize to be clean. Further, I'm convinced you CAN'T make things right -- or rather WON'T -- because you told me you would refund the cost of one of the two rooms but I would STILL be required to pay the other. In my 50+ years, 15 of them as a rental property buisness owner, NEVER have I been told that I must pay the charge because "the work has been done!" That is absolutely ludicrious! As a business owner myself, small though I may be, I will EAT a cost rather than unfairly bill a customer just for the sake of making a buck! That is EXACTLY the impression I came away with in this business transaction. I had spoken to the office manager and I -- no one else -- was the person authorizing the work. Therefore, the question did not need to be asked of ANYONE else about it. She knew I was an absentee landlord and yet still charged me for the work she claimed the technician did -- right or wrong. Further, I take issue with the fact that she was unable to make the right decision to not charge me for the additional rooms without going to a "higher-level manager." Rather, it seemed she was more about saving face with her boss because she even admitted that "I do seem to remember now you telling me that when you called back." The thought that for the mere cost of $58 (2 rooms @ $29 each) she would put a customer through that, let me know I was not dealing with professionals. We have three other homes in Las Vegas that we rent out -- one a bit smaller and the other over 3600 sq ft, but short of receiving a phone call and sharing that they made a mistake in charging me, there is absolutely NO WAY I would do business with you again. Even as I write this, I am fighting back the urge to contact your parent corporation on the matter because it's absurd! The ONLY reason I even contacted Zeorez in the first place is because of the commercials I hear on the radio here in ATlanta where I live. We have our own 5600 sq ft custom home here and yet another rental property that is 2100 sq ft, and now I don't even want the LOCAL COMPANY any where near them if THIS is how you conduct your business. Customer satisfaction HAS to be job one! It HAS to be! Yet to squabble over $58 is senseless. For me, it's a matter of (business) principle on your part more than the money itself. However, I think you, as a company, need to take a good, hard look at yourself if this is indicative of how you operate. Even now, I STILL waiting for a detailed invoice of what I was charged. Oh, I got the American Express receipt telling me what the TOTAL cost was, but I still don't know what I was charged for per item/room. What must I do just to get THAT? If I sound unhappy, it's because I defintely am! As a military reserve officer called to active duty right now, the LAST thing I want to do is to be hassled over a mistake I did not make. I know to whom I spoke, and I know what I conveyed to her. Should you still have questions about that, please feel free to call me at any time before 3 p.m your time at Phone number removed or after 3p.m. your time at Phone number removed. Thank you.
The carpet was too wet after he was finished, and was like that until the next day - almost 24 hrs. I was happy with the cleaning though.
Friendly staff
Fast and well done