based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I wasn't disappointed, however, I really don't see any difference in traditional carpet cleaning than with Zerorez.
My commercial carpets came out much cleaner that I expected, although the stayed damp into the second day.
They were on time, friendly and knowledgeable. The cleaning was done well. The carpets look like new.
I like how it just seems like it better cleaned than any othe way I'b\ve had it done
Products are excellent as is the service
A little expensive but service technician was great
It was the best carpet cleaning job I have had. The technician was very nice and professional. He explained options very throughly. I have very old carpet and did not expect a couple of the areas to come as clean as they did. Overall, the carpet came cleaner than the cleanings I have had done in the last couple of years by another company.
Seemed to do a good job and dryed quickly.
I live in a rental home which has needed new carpet since before I moved in. Having guests over was embarrasing. I have had the carpets cleaned before however this is absolutely the best they have ever looked.
Representative Anthony was polite and helpful to the needs...Price was somewhat higher than I had anticipated, but nevertheless I was pleased overall...
Fast and the carpet came out looking real ciean. I likek how fast the carpet dried. The person who did the work was real fast and was very friendly. Had a good knowledge how to keep the carpet clean.
I'm moving into a new condo. The management company had the carpet shampooed twice and left some kind of residue in the carpet which is way I had to hire Zerorez to remove it. However you have not removed the residue and it is still getting all over my shoes just as it was prior to your service. If you cannot remove the residueI want a refund. I have to.move my furniture in on 4/1/13. What are you willing to do to resolve this issue? Phone number removed.
Prompt. Carpet looks like new. Dries rapidly.
Technician was prompt, professional and thorough. Only problem is I did not receive my jewelry gift card. What happened?
Brett, the service person was very professional and very efficient. The carpets were very clean when he finished. Great job
Good job. Thanks!
A Zerorez carpet clean is long-lasting. Josh was professional, courteous, and efficient. It is always a pleasure doing business with Zerorez.
Was a job well done.
The carpet came out very clean and the worker was very polite
I have been listening to Scott Gentry on the radio talk about zerorez for a long time and finally decided to try it. Scott said they had a special price of 2 rooms for 99 if you called a certain number. Well I called and was told the price would be 99 plus 6.95 for travel allowance. After the technican finished he told us that if we wanted the protectant applied to the carpet that was another 90. So our 99 dollar job cost us $197. I feel that someone should have told me on the phone that the carpet protection was extra. Your representative did a very nice job cleaning our carpet, just now happy with the final price.
Ellis did a great job on my carpets. I will be happy to utilize and tell my friends to utilize your services.
Thank you,
Name removed
The technician was polite and the service was quick.
The carpets looked great and had a fresh scent.
Initial cleaning service of the bedroom was done (along with 2 pet treatments). The oder still existed (actually worse after treatment). The technician (nice guy) came back out a week later and treated the carpet again. The oder still exists. The carpet was not "soiled", but did have pre-existing pet urin in the carpet and pad. Had hoped one and event the second treatment would have resolved the problem, but it did not. I apprecaite the return visit and attempt to fix the problem. I will look to other methods for resolving the oder issue. Thanks.
The deepest wine stain was removed. Unfortunately, probably due to concentrating on this, the service tech missed a stain located a few inches away. My husband particularly does not like the lines left in the carpet. Otherwise, it was a fantastic job. Thank you for asking. Name removed Phone number removed)
Could still see spots where cleaning had been done. However, overall carpet looks much better than prior to the cleaning.
I just had it done, but it ppears to be a step above other products and services.
Jason your technician was pleasant courteous and efficient. He did a wonderful job on both my rugs and tiles and I am more than pleased with the results. Will certainly recommend your company to others
We had your guys Jason And Andre out to clean our carpets in Las Vegas. They were very nice, and tried to make us happy...but were unable to remove some minimal traffic area stains from our otherwise plush and nice carpet. We hear the advertisements on local radio stations every 30 seconds claiming "your carpts will be like new". Truthfully, they looked worse than before we had you over. For additional money, they would have done a more intensive treatment. The $99.00 only covers a basic cleaning. Well...the ad is very contradictory, and not accurate. The carpet in one room was buckling the next day, and it took over 12 hours to dry. We ended up ripping out the carpet, and getting new carpet in 2 of the 3 rooms. Once again, Jason and Andre were terrific, but the quality of service you provided left something to be desired. Called the GM, never received a return call. I would like a refund on 2/3 of what we paid, seeing that we had no use for the carpet after your "cleaning". Thank you. Feel free to contact me at Phone number removed.
Pricing, plus I was supposed to get a $100 jewelery gift certificate and nothing was mentioned.
Very satisfied customer!