based on 39668 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ON TIME SERVICE, CLEAN AND QUICK DRYING
carpet looks great
free of chemicals
This was our first time using Zerorez. I had heard about it on the radio and decided to give it a try. I had, in the past, used several different carpet cleaning companies and all of them used chemicals to pre-treat the stains and shampoo/detergent to clean my carpets. The carpets always felt stiff when they dried and the spots and "high foot traffic" areas seemed to return right away. I had also been told by these other companies that they couldn't completely remove certain stains, including the heavily-soiled foot traffic areas. When Josh from Zerorez arrived, he looked at the carpets and I immediately noticed that he didn't point out areas that he couldn't guarantee he could clean as the other companies had in the past. He told us that the pre-treat Zerorez uses is environmentally friendly and contains all-natural ingredients to cut the grease and oil in the stains. He pre-treated the heavily soiled areas and then used the high-powered water system. I still can't believe how clean the carpets are! They look new again and all of the areas that the other companies said they couldn't guarantee would come clean are spotless again with Zerorez and the carpet feels soft to the touch after drying. I want to commend the company on their products and on their employee Josh Jones, who was very professional, helpful and knowledgeable. I will NEVER use another carpet cleaning company again! Thank you.
Dependable, Reasonable and carpet stays clean. You remove really difficult stains.]
Thanks.
First name removed McCanna
Vertical Realty Las Vegas
The carpet looks very clean and the nap is pulled up. Also, it dried very fast and Anthony was very professional.
I liked that there were not more chemicals put into our carpets. In fact, you took out other cleaning substances when you cleaned our carpets! Thank you!
I apologize it took so long to respond to your survey. Your staff and technicians are very professional and the service is amazing - the carpets came out better than I had expected. I have shared your company information with many people and clients. Thank you!
The associates were friendly and professional. The products will have to stand the tests of time and wear before we can assess their worth.
Josh Jones was on time, worked diligently, and cleaned up afterwards. Thank you.
It was completed in a short time and the carpet dried quickly. My husband and myself felt it wasn't as clean as much as your last visit with us .
Carpet is very clean
It has no soap in it and your workers are super nice.
I was a little put off by the rate charged for the upholstry. Our carpet is very old- 20 years but has been cleaned at least once a year if not more. Your guy did a great job. We have a black haired dog and a light colored carpet. ASbout 3 or 4 hours after your guy left small tightly wound black furballs the size of a dime if not smaller started rising up to the surface of the carpet. They looked like dead beatles or spider at first.
I will be doing a truough vaccum this weekend.
I will use you again and hope I do not need any couches or schairs done. If I look at just the carpet of the job- great quality and great value.
Thanks
this is my second time using Zerorez. Result was good both times and price and time taken to do the job reasonable
Quality of work is excellent and your technician was very friendly and professional.
clean carpet, clean smell.
they are safe for our precious pets
Quick, on time and eager to please. Also the 30 day guarantee is great too.
Everything
There was a BIG spot in office where the muck water had spilled & we tried to clean it with NOT much Luck!
The $99 three room special that we got was great. By the time we added on pretreat spots to that and then we had some chairs cleaned, your pricing seemed high. Our pretreat spots were cat urine, which is very difficult to remove and we understand that but we now have a room that we have to replace the carpet because it smells worse after we had the carpets cleaned. Your pretreat spots are not guaranteed and we cannot take away the cleaning and get back the better smell we had before they were cleaned. We were also told that there are several types of pretreating that is done but was recommended by the zerorez rep that did the cleaning, the pretreat he did wasn't guaranteed. We had our grout quoted at the time of service and we were really disappointed that it would cost us over $1,000 to get that done. During tough economic times, we are surprised people pay this amount when it is cheaper for us to buy the machine to do it ourselves and then have the machine for future use. We love the concept of zerorez and that you do not use harsh chemicals and detergents to clean. We owned an allergy relief store ourselves and recommended zerorez to all of our customers and we hope our customers were not disappointed in the service and prices. The service tech who came out wasn't rude and we have nothing against him; however, as homeowners we will consider other options next time just due to price.
Simply put, my carpet is the cleanest I have seen it... it works.
The carpet has remained soft and clean. Even though there were several major problems getting here, Josh handled it very professionally and finished the job.
Zerorez does a great job and has great people.
The technicians were courteous and efficient.
I have allergies and like knowing you do not use chemicals. Also you extract the most water from the carpets allowing a quick dry time.
It dries real quick with no nasty residue and its safe for my pets.
Better appointment arrival time especially when we were the first appointment. Over all cleaning was fine but could have done better job on spot and stain removal. Tile cleaning was fine but more attention needed under cabinates. Tech was quite pleasant and helpful. Overall price was reasonable.
You're service man called while enroute and worked very hard. Brett was very curtious and asked if I had any spots of concerns and I told him yes and he addressed them. Carpets are still looking great.