based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ellis was the tech that came out and he was great! Ellis went over and beyond the call of duty! Wonderful customer service skills and just a pleasant all around guy! When we make the call to Zeroez again, hopefully Ellis will be the one to answer the call! He totally ROCKS!! Thanks, Ellis!
The two technicians that worked my home were both very polite, friendly, intelligent (!!!), thoughtful, good communicators, and efficient. I was very impressed. I have some carpet cleaning/floor care experience in my own background and know what's involved...they were very good. Your all around efficiency level, office staff to technicians, was very good and professional. Carpet cleaning has evolved since I was doing it and your ionization process sounded very interesting...and it obviously worked! Thanks much. Patrick B. Stout
We called Zerorez after having had a nightmare experience with another well-known company. When the other company was finished cleaning our carpets, all looked good until about 3 weeks later, when we noticed a greyish tinge to the top fibers of our carpets. We vacuumed constantly, to no avail. Four of the rooms that had been cleaned didn't appear too bad, but our master bedroom looked terrible, dark spots, carpet looked crushed where it was walked on . Zerorez tech Anthony explained that our issues were caused by the other companies using soaps & their failure to remove all residue which was attracting dirt & oils from shoes, feet & our pets paws. Anthony cleaned our carpets, & we asked for the protector to be applied. Amazing job, professional & knowledgeable tech who answered all our questions . My daughter who has a condo also had her office & stairs cleaned, as she was going to change her carpet due to the pet stains from housebreaking her dog. She also had used the other company, & for 7 -10 days afterwards the stench of pet urine was overwhelming, even though the carpet & stairs looked clean. Again Anthony explained how & why the other company did a poor job. He cleaned & used something that not only removed the stains, but afterwards, the carpet & stairs smelled fresh & clean with no order whatsoever . We highly recommend Zerorez & will only be calling them for all our future needs.
I THOUTGH EVERY WAS GREAT. ANDY KNOW WHAT HE WAS DOING. AGAIN THANK YOU FOR YOUR SERVICE
The natural products.
Would request Ellis tec to do carpets again.
The technician immediately tyried to upsell us becasue our coarpet is a light tan color (he called it white which it is not) and when we refused to be charged additionally, he spent 31 minutes, cleaning 3 bedrooms, a hallway, a dining area and the lving room. I have heard great things about Zerorez and that is why I decided to give your company a try at one of our properties. We were very disappointed with attitude of the representative of your company and the results of his cleaning were less than acceptable. The compnay we have used for the last 20 years spends almost 2 hours cleaning the same house using a dry chemical process (Star Chem Dry).
Very disappointed.
Name removed Fitzgerald
A follow-up call to see if your customer is happy with your services would be a good move. Also, friendlier staff to book the appointment with.
I usually use Chem Dry, but my son in law raved about your company. It smelled great and the carpets still look fresh after 2 weeks.
I'll need more time to see if they wear as well as they look....
It worked well this time. Our carpets are pretty clean and have stayed that way. Our tile floors are better than they have ever looked.
You were on time. Very professional and at the same time friendly. I liked the suggestions made and then not high pressure to sell more services. The carpets look very good.
No residue. Very clean and professional service.
Dennis the tech
The cleaning was excellent, and it left a pleasent odor in our house. Our carpet is 12 years old and when your employee finished I was very pleased with the results. It was even better then the last time we had Zerorez clean our carpets. Keep up the good work!
Products are great, no crunchy carpet and good for the environment and my home after not having carpets cleaned consistly, their products got stains out. Jason was upfront and honest with services.
The carpet looked great after the cleaning was complete, but what I appreciated most was the availability within days of my call and the flexibility to do the work when I wasn't able to be on site.
Andrew was excellent, explaining the process and answering our questions. Our carpet looks like new...
ONE MORE THING.....you should change your newspaper ad to include the square feet that you will clean for $99. Ad is very misleading....I only had 1 room cleaned but it was more than your allowed square footage. This was explained to me when I set my appt.
great service guy.
great stain removal.
easy process!
The quality of the cleaning services provided by Zerorez are the best I have ever experienced. My 12 year old off white carpet is like new again after being cleaned and stays clean for a long time. This was my 2nd time to use Zerorez and would never consider using any other company or products for my carpet and upohlstery cleaning needs. Customer service is amazing and quick to respond to any challenge presented. A+++
Your company has the integrity that everyone looks for when choosing a company to work with. You are very refreshing to do business with !!
I was very impressed with the entire process. It was very easy to make the appointment, the response was timely and efficient. The gentleman, I believe his name was Jason but I'm not sure now was awesome! He was professional, very informative and knowledgeable as well as very friendly and courteous. He was very thorough and did a fantastic job. My carpets look just like they did when we first moved in! I would highly recommend your company in every aspect! Thank you so much, you have a customer for life!!
At our recent cleaning we weren't aware that the closet to the master bedroom was going to charged as a separate room. Very disappointed in this policy.
Very efficient process. Cleans well.
cleanliness and no soap
Quick and clean!
No chemicals, right on time and friendly!!
Carpets are clean. Service call was on time. Service person was helpful. -- Spots on the carpet are ALL GONE! YEA!
didn't remove all stains but did reduce them.
I like the way our carpets look and feel with your products, it does not take all day to dry, and they seem to stay stain free longer. Your service Tec Jan has been very very helpful and is very knowledgeable, I appreciate that Zerorez is flexible in its scheduling and makes it easy for me to request who I want to come back to my home to clean our carpets.
Amazing service
Good service and floors are clean.