based on 39675 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How great it works. My carpet is white and 20 years old, and Zerorez gets it unbelievable white and clean! The same goes for a white chair that we have.
really liked our service tech- also liked the all natural products
On time. Nice cleaning team.
We love how our carpets look after Zerorez cleaned them. We will use this service again.
Products were safe for the pets and there was a slight orangy waft in the air. The technician was very personable and efficient.
Andrew and the man who was with him at my house explained product very good to me. I would pick the same two to come to my house when I need service again. Products seem very clean
Very professional technician who communicated arrival time and was knowledgable
Anthony was very courteous and professional, will use your service in the future
Good product, reasonable price, professional service, and I received an email every step of the way letting me know what to expect.
Prices given are wrong.
Promptness, neatness, clean-up and a very polite crew who did their job very efficiently. Will have Zerorez again.
Really got our carpet clean, where competitor just move dirt around.
The service rep was very personable and quick. I still have a rug to be cleaned so I cannot evaluate the service yet.
2 Reasons: 1. Inconsistency with the price. The gentlemen kept telling me were different from the one quoted me. He was not advised of what I was informed and also I learned I could have negotiated a better rate.
2. He missed some spots which I'm not too happy about
maybe I am wrong but I think I may have been charged for 3 bedrooms rather than 2
The 8a-1p service window was a little off-putting. I thought only the cable guy was unable to narrow down his schedule so broadly...
Roy my tech was very knowledgeable, pilot and did a fantastic job. He thoroughly explained the process. I like the fact that it had zero residue.
I like the way the carpet looks now, and I liked that it was soft and not "prickly" when the job was done. The techs were simply wonderful. They were friendly, and neat and tidy and worked hard to get the job done right. It was nice to have such gentlemen in my house. I will be using Zerorez again in the future.
your prices are very resonable, the techniciansthat came to the house were very efficient and finished the job very quickly and did not push a lot of additional charges on me and offered to clean a small area rug for me at no additional charge. The carpets came out very fluffy with no chemical smells. I will definitely have them back to clean my other rooms.
Our rugs look great though they stayed wet and furniture could not be moved back until next day which when making the appointment that was not expressed to us
The tile in the office and restrooms is not clean, the technicians left a mess out side the restrooms in the hallway. Part of the quote was for an area rug that the technicians said can't be cleaned? The carpet that was cleaned in the apartment was good, on the other hand the office carpet is just okay at best!
I had planned to call Doug McKee today but just could not find the time. My boss Myra Caspa was in today (Area Manager) and I suggested that we should take ZeroRez off of our approved vendor list.
The people we dealt with from the person answering the phone to the sales person to the tech were all professional and kind.
Friendly staff, I liked that fact that you clean without chemicals
Professional technicians and the carpets come out very clean and stay cleaner longer. Worth the extra cost. Y
There is a spot on the bedroom carpet that didi not clean up very well. There is a bit of adhesive that we used to keep a rug from slipping that did not come up. We would appreciate your returning to work on this spot.
No soap my first visit withzerorz so far it's good
Your method of cleaning, your customer service and I wouldn't use any other rug cleaning service but yours! Thank you for your quality service! Arlene Bates, Las Vegas, Nevada
carpets look wonderful great service
My older carpets always look & feel amazingly clean after Zerorez. Knowing that nasty chemicals aren't used in the process is such a relief, especially since I have pets. The quality & timeliness of service is great as well. Your technicians are always friendly & I never feel any 'salesman'-type pressure from any of your employees. Your 3 rooms for $99 deal is an excellent value!
no chemicals