based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
carpets look great, dried quickly, technician very professional and efficient.
very unhappy with the earning of my carpets! It was terrible!
First of all I was impressed with the workers. They immediately went to work and got the job done. While they were working they pointed out things I should do to help keep the carpet clean.
I have had several other carpet companies come in and clean the carpet, but this is the first time I have seen the carpet look immaculate. Outstanding work and I will highly recommend your company to others. Ed Westman
Brett is great. Got spots out. Remembered me as a return customer.
the carpet looks great today, i like it becauae you do not use soap. The technician was great very pleasant and showed me what he was going to do. I definitely use you again
Fast, Friendly, and inexpensive. The associate that came to my house was knowledgeable and made me feel as if he was happy to be here.
THE SERVICE MEN ARE SO POLITE AND FAST, FOR A WONDERFUL PRICE.
Your professionalism and of course your product. We also purchased you filters a few years
back and are happy with them . We would have nobody else do our carpets. Andrew the tech
the last time eas great ..
Your products are positive.Unfortunately I was not made aware a residue would be left after cleaning ducts.. I happen to be a COPD patient , the reason I hasd my ducts cleaned.
I contacted your customer service. They sent Brett the tech back to my home.. Awaiting disposition.
No chemicals and the carpets look better than ever
!
The tech was very friendly and helpful and my floors look brand new!
My first time using Zerorez. I was very pleased.
Most of my friends are seniors and can't move furniture, so your service would not help them. Other copmanies charge to move furniture is this a possibility? Other-wise I liked the service and very good cleaning.
The carpet cleanliness
The serviceman was very professional, looked well-groomned, had a good command of his explanation of your pattened product. So far, so good.
Very friendly & knowledgeable employees.
That there is very little soapy residue
Loved the product and customer service
On time, great job and outstanding personnell.
It worked. Extremely professional service tech. My carpets are clean like hello nice
I am amazed that the pet stains were completely removed and haven't returned. I am also amazed that the other types of stains were removed and those haven't come back either. I have had other companies clean the carpet and the stains return. But not this time. I am EXTREMELY PLEASED with the results!
We are repeat customers, and will continue to be so. Brett is the tech. we always request a true pro.
Many things - phone staff courteous & knowledgeable; technical person (Ellis) knowledgeable about how Zerorez cleaning/stain lifting works and willing to share the information; Ellis also took the time and care to point things out to me that he thought I should be aware of; he clearly has expertise and it gave me confidence that things would turn out fine; the carpet looks FANTASTIC ! - it was very dirty with dirt stains and traffic patterns and they all disappeared, it is like having a new carpet; and lastly, the final price was exactly as discussed on the phone. We plan on using Zerorez from now on and get on a better maintenance schedule. Thank you very much.
soft carpet and no smell of chemicals after carpets cleaned. very polite and well trained cleaners.
Employee that cleaned carpet knocked a glass wall sconce off my wall and broke it. He just went about his business, cleaned up the glas without any apologies or anything-until he finished and brought me the bill. At that point he said "sorry about the broken glass". I asked him what does Zerorez do when they cause damage and he replied he could give me $20 off my bill, any more I would have to contact the manager. This was one of a matching pair that he broke which means I will have to replace the glass on both IF I can even find replacement glass. I did place a call to the manager at 2:10 in the afternoon but was told she was out to lunch. I was told her name was Tori and that she would be given a message to call me back. When I didn't hear back from her by 4:20 I called back at which point I was told she went home and now I would have to wait till Monday. I was assured the manager would call me Monday but she did not bother. I do not feel I should have to come out of pocket to replace the damaged item-it will be more than $20 to replace. The associate that came out should have been more attentive and also more forth coming when he broke the sconce. Also the manager's lack of response shows they are not concerned with following through with their customer issues.
Professional service
no chemicals
How great it works. My carpet is white and 20 years old, and Zerorez gets it unbelievable white and clean! The same goes for a white chair that we have.
really liked our service tech- also liked the all natural products
The gentleman was very professional