based on 39672 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient service. Your service techs are always polite and professional.
My 20-yr old carpet looks and feels new again. This is the best carpet-cleaning experience I've ever had. Roy was awesome. Thank you.
The carpet cleaning is the best we have ever used. The service is always friendly and efficient!
GREAT! AMAZING how beautiful my 18+ year old carpet looks!!!!
My carpets were very much in need of cleaning. They look great now! This is the best carpet cleaning service I've eveer used!
They clean the areas in question
Paying attention to what they were doing.
Your products make my whole house smell so nice & your service reps have always been so polite & friendly. My recent cleaning rep,Andrew,really earned his salary. He did a fantastic job of removing terrible stains from not only my carpeting, but also a sofa, loveseat & 2 oversized living room chairs. My furniture looks like new even tho they're at least twelve years old and have never been professionally cleaned before. Thank you Zerorez for the exellent quality of service you have been providing us from your very first visit to our home. CUDO'S & APPRECIATION FROM THE LOZANO HOUSEHOLD !!!!
no soap or chemicals
Your young man, Brett, was very prompt, gave us good explanation on what we needed, and we felt a fair price.
He did a good job, and was quick, he did not waste time. He was neat and courteous.
I found the carpets to be stiff and "crunchy" after cleaning. Maybe this is normal, but it was unexpected.
The gentleman who cleaned the carpets was excellent in every way. He told us just what to expect.Jason, I believe was his name.He did a very through job. I was totally happy with the results!
The fact that you use no soaps, detergents or chemicals. The person you sent, Jason, was punctual and did a great job. We will request him the next time.
perfect service
NO CHANGE IN CARPET LOOKS THE SAME
We have used Stanley Steemer and Chem-Dry carpet cleaners before. Did not like the results. That is why we changed to ZEROREZ. Very effective cleaning of my carpet, even when Stanley Steemer could not remove spots, ZEROREZ removed them. The carpet is brighter and softer. There is no dried soap making the carpet stiff feeling. No possibly harmful chemicals left on the carpet that could harm our pet. The willingness of the Service Techs to do what they could to make us happy. When asked to clean a spot a second time they did so without hesitation. The carpet was completely dried in a couple of hours instead of a day, like other carpet cleaners. The price was a great deal, considering the outstanding job that the ZEROREZ Service Techs did. A special "Thank You and Great Job Done" to Jan (Service Tech) who has cleaned our carpets once before in a North Las Vegas Home Rental. Now that we own our own home, ZEROREZ is the only carpet cleaners we will allow in our home.
The service technician was great, very nice and helpful. He took the time to help us understand all our needs. Thank-you
arrive on time. know business. carpets clean when done. price is reasonable.
I liked the extreme clean your product did to my 11 year old carpet; and I was especially pleased with your technician (Andrew). My wife especially liked the smell of the cleaned carpets.
Everything. I like that you have the sucktion machine
The carpets were cleaned two times before. they did not look like they had been cleaned at all until we called Zerorez. We are very pleased with the results.
Thank you Zerorez
Best carpet cleaning ever!
IT took 3 visits which concerns me. Ellis didn't come prepared with the right tools to get the dirt up the first time. This is at his own admission.
On the third and final visit. Roy got it right thank you Roy for going above and beyond to fix the problem. Roy even power washed our driveway after Ellis left heavy tire prints on our driveway. Still not sure why he drove up and left the truck there.
Anyway I would use Zerorez again but I would pay better attention and make sure that details like parking in my driveway and a scrub brush be used during their visit. Thank you Tori for your prompt resolve in this matter!
Leaves carpets clean and fresh -- not saturated
Fast and friendly, very knowledgeable about the product snd service.
Our last cleaning seemed more thorough. He took longer and the carpets looked cleaner after they dried. This go round there were sticky spots that came up with a damp rag and or vacuuming that we didn't discover till we had moved all the furniture back in.
Traffic areas not cleaned. Even housekeepers asked where we got the carpets cleaned, because they were not satisfied.
Also - The carpets did not not smell clean either. I get that you have this "process", but at least give an options to make the carpet smell clean. I really don't think I would recommend your service to anyone, especially after all the hype of (again) the "process".
I think that a rental from the local supermarket could have done an equal if not a better job.
Thank you.
I have had your company clean my carpets several times now. The last time we paid for the protection (that was not cheap) and I don't feel it was worth it. It's only been approximately 2 weeks and my carpet is already showing dirt.
The guarantee
workmanship, timeliness and result.