based on 39676 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Basically, he did pretty good over all. The only thing we noticed was that the last area (about 3' x 3') was still pretty damp but not soggy. We didn't notice the wet spot until after he left so we put a box fan to blow across it and it still took about 12 hours to dry. We did like the way the kitchen tile and its grout turned out, better by far than when we mopped the floor.
Will did an excellent job; he always gets the carpet stains out Very clean and always does a great job with clean up
Zerorez, thank you all so much!!! The quality, care and customer service, top notch!!! You have a new family member. See you all in 6 months!!
The techs were professional and friendly. Appreciated their attitude and suggestions
The Technician is always courteous and clean. He is very good about putting booties on his shoes when entering the house. I always have at least one of my oriental rugs picked up by them and cleaned in their factory. Their prices are reasonable.
Your Zerorez technician we on time, clean, listened to my needs for the carpet cleaning, did the job fast, and did a good job.
Teck Bryan was very nice and knowledgeable. Zerorez has always been our choice for rug
cleaning.
Our technician was great and efficient!
Excellent work on carpet and tile!
Fast service, nice employees, did a good job on my stained up carpets
Your serviceman was very efficient and did a great job.
Tech was very thorough in explaining the process and cost breakdown.
I love how thorough the technician was cleaning our carpet and how he explained the various cleaning options clearly. Great job done by Jordan!
Tech was great
My furniture looks really good
TEch arrived early, was super considerate and did a great job. Excellent service.
On time, very professional, explained everything thoroughly and the carpet looks amazing.
Thanks Daniel and company. 👍👍
The cleaning seemed safe with no chemicals.
Technician was very cooperative & willing to ensure use of booties to keep our home clean during the cleaning.
A spot is still in carpet
On time and did a great job! They were able to get orange cheese -puff vomit out of my beige carpet, thank you!
Quick work and do a good job
The cleaning guy came early and seemed to be in a rush. He even missed some spots. I cleaned them with resolve. It should have taken longer to shampoo, he.must have had a lunch date.
I have used zerorez before with great results.
This time not so.much.. Very dissappointed!
I had asked the technician to clean the pathway to the garage door last so my mother and I could leave before he cleaned that area and he did not. I also asked that he turn off any lights he turned on both upstairs and downstairs and he did not. I was told he would call us 25-30 minutes before his arrival. He called us while he was on his way about ten minutes before. I asked approximately how long the cleaning would take and he said about an hour. It took over two hours and while he cleaned the downstairs my 86 year-old mother and I waited in the car in the garage with the air conditioning on. Even after staying off the carpet for eight hours it was still very damp upon our return home that night.
I have used you in the past with excellent results, this time I was disappointed in the results. I have schedule a redo.
Excellent products and service
Easy to set appointment
Was on time
Friendly service person
Happy with results.
No soap residue to attract dirt
Friendly, efficient and always on time. Quick drying of cleaned area. Not expensive.
The edges of the entire room didnt look like they got cleaned. Is there something we can do about that?
Very unhappy My living room carpet is all stretched out of shape and it's all binded in the middle so I suggest someone comes and takes a look and a lot of my tile that was cleaned The grout is still very dark.
Although your technician was very helpful.
Please call me as soon as possible Phone number removed