based on 39679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Anthony, who was the young man representing Zerorez was polite and very professional. He was fair and honest with his quote and efficient with the work done. I would highly recommend Zerorez to my friends and family. Thank you
Your commitment to excellent customer service. I am always confident you stand behind quality work.
I was very disappointed that I paid extra for stain removal with the expectation it would work. It took over 24 hours to dry carpet even when I had large fans running to help dry.
We like how the carpet turns out nice and soft and clean
Not disappointed at all. Service rep was very friendly and professional.
Customer service and overall satisfaction of the final results. The cleaning technician, Anthony, was fantastic and extremely helpful. He took the time to explain the whole process and the various service options.
My carpet is soft after you clean it. It feels clean and there is no odor. I will never use another company
Johnny was amazing! The guy really knew his stuff. Talked me through the entire process, wasn't pushy, and overall just very friendly. On top of that, my carpets look amazing, like brand new! I already have and will continue to use Zerorez in the future.
I expected my carpets to be cleaned when the representatives came out. My carpets looked terrible! When making the appointment I should have been told items would be needed like power and water. As I was having the carpets cleaned in a rental that I moved out of, I had already cancelled the power to the property. The technicians that cleaned the carpet failed to tell me that power would be needed as well, and waited until after they had just made my carpet wet and ran a brush over it. I waited for an hour while they "worked" to go in and see soggy dirty carpets. I made several phone calls to attempt to get a hold of a manager and was told 4 times that a manager would call me back. After 2 days and multiple phone calls on my part I finally got a manager on the phone. I did not want any additional services from your company, you couldn't do it right the first time, I didn't expect you to be able to clean anything on a second try. However, the manager refused to give me a refund as it was not your policy. So, I had to contact my landlord, get him to agree to allowing your company back in, after I had already done the walk through to release the property back to him, his property manager had to get a key and set up a lock box, while all of this was delaying them from placing the property back on the market to get another renter so he wouldn't be losing out on money. Apparently your company won't take no for an answer to repeat terrible service. I have never had a company have such a lack of quality in their work, and lack of customer service from start to finish as I have with zerorez.
You've cleaned my carpet 3 times so far and I feel Zerorez has the best method.
seems to work
Efficient, good suggestions on products, nice results.
How clean everything comes without an harsh scents and not sopping wet floors.
Ease of scheduling
Your representative Anthony was great! He called to give us his estimated arrival time and was right on the money. He was very knowledgeable about the products you use and gave us options of other services that could be provided. We were only having the carpets cleaned but ended up cleaning our dining room chairs. They turned out great. He is a real asset to your company!
Ray was amazing. Very efficient and professional. Zerorez did what they said they would do, when they said they would do it. Heidi Harris and Dave Ramsey were right, this is a great company and process. We'll recommend you whenever the opportunity arises.
Quick & thorough. Good results & friendly
always polite and helpful. Also fAST.
UNFORTUNATELY, MY DIAREA HAPPPENED AGAIN AFTER THE TECNITIAN LEFT. I WILL CALL AGAIN WHEN I AM SURE I AM OVER THIS. IT IS UINHEARD OF THAT DIAREA WILL LAST MORE THAN 10 DAYS!
Earth friendly
Service was excellent, Product worked better than any other type of carpet care previously used- wet or dry
It cleans
I was disappointed with your philosophy of charging for everything and not giving a completed price to begin with. Was not shown a bill before my credit card was charged also was never informed about the $8 gasoline charge by either the first girl when I set up the appointment or Loise at the end. It is my fault for not asking to see a completed bill but he just asked me to put in my email address so the office could send me the bill and receipt. When I called the next day to the office Brad was very helpful in resolving the matter. The carpet did get clean so that was not a problem.
The tec. Was great. On time ,wore booties gave good advice and was kind. End result seems to be fine. Time will tell
I had a spot that I felt was not given extra attention and when I called and voiced my
concern,,,they
sent the technician back and take care of that problem.
Pressure to purchase more services
good job done..when I called the office bout a pot, they came back and worked on that area.
great job at removing stains that have been around for years! also, service was very quick once the cleaners finally arrived.
The service techs were very gentlemanly & courteous
On time for appointment, efficient and friendly service.
The tech was extremely professional. The results were fantastic and I loved that you offered a service then provided it without upselling and pressure as I have felt with EVERY other carpet cleaning service. I will NEVER use another carpet cleaning service other than Zerorez and will strongly recommend you to others.