based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The serviceman (Todd White) arrived on time!! and we discussed the areas to be cleaned. He was very polite. pleasant and anxious to do a good job. He efficiently finished the job in a timely manner. I noticed when the carpet dried that there was an area of my large rug that did not look like it had been completely cleaned so Todd goodnaturedly came back the same day to redo the area. I noticed later that the area was not completely free of the dark marked area. I do not think it was Todd's fault at all! The next time I call Zerorez I will explain the situation and perhaps that service person can bring something that we might try on those spots. I would rather not have the area rug picked up as it is too difficult for me to do so....and therefure, I will attempt to tell the person taking the customer request for service to have the next cleaner be aware that those particular spots are really ground into the rug.
I have been a customer for many years and I am always appreciative of the service people and the job they do on my carpets.
Usually I am super happy with zerorez but this time my grout was only cleaned where I could see and on the other side of counter it was not...but the guy was already gone
excellent service and exceptioal employee Will
Everything you provide.
carpet seems clean and soft. fast and effecient at a fair price at $29. per room!
Jared did a great job. On time. Very knowledgeable on carpet anf tile. Will use ZEROREZ averytime.
I cannot fully review because I have not called yet. The stains are coming back within a week, and the radio ad said they would not. The carpets had a surface treatment for pet stains and the odor in the house is WORSE. The technician initially missed an area and upon his leaving I pointed the area out which was one of the reasons for the surface pet treatment, he did not use the machine on the area he spot treated it and sprayed solution on it. I understand that I did not have the deep clean but I would expect some improvement with a treatment, but the oder is definitely are worse and almost spread to areas not affected before.
Rob Naas did an excellent job and the products he used are excellent to get the job done.
NO chemicals!
I like that you have pet treatment services, which I used on this occasion.
Love the service and product
After the carpet dried there was a film on there making it crunchy when you walked. Doesnt seem clean at all.
Quickly scheduled an appointment. Timely arrival. Friendly tech.
No pet smell after cleaning, stains and pet hair removed.
STREAKS AND ISOLATED SPOTS :(
Carpet still has pet stains and other stains
The carpet dries within a few hours and looks very clean
excellent customer service.
Cleaning of pet urine, when cleaning it didn't smell but you can see the rings of Urine. So spots are still there but the rest of the carpet is clean.
Andrew and Cesar were so professional. I have used Zerorez in another home for a number of years and have always been very satisfied, so I thought I would try it in this home. I am still very happy with how well Zerorez cleans my carpets. I will continue to use this company no matter which house I am having cleaned.
The tile floor between the front door and the carpeted rooms was dirty after the men left due to water and shoe stains. Should have been appropriate clean up. Not all carpet was cleaned. Some areas were left undone.
Roy L. Is friendly, courteous and always professional. He cleans my carpet and tile as if it is in his own home, with attention to every detail. I have been using Zerorez twice a year for the last 10 years and my carpets still look like new. The protectant has repelled mustard, liquid black shoe polish and more than one order of nachos "with everything"! The friends that I have referred have been equally satisfied. Great value for the money and...love those specials!
you are too expensive for the services rendered and don't really deliver what you promise.
The service technicians were very knowledgeable and did a great job and quickly! I like the no residue factor to your product!
everything
Carpet is well cleaned, no residue just like you advertise. Good technicians, nice, clean, knowledgeable about process. We are very pleased and will use your company again in the future.
Reasonable rates, on time efficient service
Friendly staff and great job....
Am an existing customer. Like Many things- scheduling was easy and fast; appreciated the 24 hr reminder and half hour before arriving call (helps me plan my day efficiently); upon arrival representaive listened to my concern about existing dark tracks and told me what and how the cleaning would take care of them; cleaning was done efficiently with attention to my areas of concern. I also had been concerned about having a wet carpet when he was done but it was only slightly damp and did, indeed, dry within 3 hours. I opted to also have the 'advanced' cleaning/spotting. The rugs came out amazingly new looking and we have light cream rugs. NO residual tracking remained. If friends need their carpets cleaned I am certainly going to recommend Zerorez- which is how I heard about it.
A gentleman named Tod was the representative who came. He was extremely knowledgable and did a great job. When we have Zerorez come back next year we would hope he could be the person.
Your method of cleaning - No residue. I am a Real Estate Agent and refer clients to you all the time.
Thanks,
R Danner