based on 41173 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No rez on carpet after the job is done and great customer service.
I have doing business with Zerorez for 10+ years and this last time was very disappointing. Justin wouldn't listen to what I needed done he kept trying to up sell me. He left without letting me know ha had chipped my floor tile when his handle dropped on the floor. I heard a loud noise but never thought to look. He had already left when I found the piece of tile. Unfortunately I have been too upset to call the owner about the entire experience. If I ever call Zerorez again don't send him again. I have referred many people to you over the years.,in fact my daughter uses Zerorez for her business.
Make sure to clean up the sticky tile area leading into each room after you have cleaned the carpets. The guy was very nice and professional on how he did his job. However at the end of the job after we paid him and he left, we walked back towards the rooms and realized the 3-4 feet of the tile leading into each room was sticky. We had to scrub about 3-4 feet of tile leading to each room so we didn't track the sticky back onto the carpet. The carpets looked good, however I hope that when he steamed the carpet area, it lifted all the sticky spray out of the carpet so that it will not attract dirt fast. I guess only time will tell.
Awesomejob.
Todd came in and did a professional job from the start. He was quick, informed and efficient. The carpet looked almost new when it dried. I would use this company again.
Thank you
Excellent job cleaning my carpets...very professional and showed up within the time frame stated
I was sure I would need new carpeting because the house I rented out had a two year old toddler, a dog, and a black cat. Your technician did such a good job, the carpet looks almost new. I am delighted with Zerorez and your technician Zack, and I will never use another carpet cleaning company.
I was completely satisfied with the cleaning of both my carpet and tile. The service was friendly and the job completed in a timely manner.
Yes, I will have future work done, and will recommend ZEROREZ.
The young man who came to clean our carpets was very pleasant and worked very hard to leave us with cleaner and better looking carpets.
Name removed
I like that there are no chemicals used in the cleaning process
very good techs, answer all questions and concerns
staff courteous, professional, knowledgeable
Very happy with the result and the tech was very nice
Zack was really great! Super helpful and gave great service.
When the carpet dryer there was several areas that looked striped. we have d been with your zeorez for three years years with no problems. The tech was a very nice young man. It apperard he may have been ruahed.
Your worker was very nice and helpful. He did a very good job.
This is the second time using Zerorez and I have been satisfied both times. It's great knowing that your cleaning system does not leave behind any residue and not to mention that it pulls out the soap residues left behind from the other companies. Jacob did an awesome job!
Some parts of my carpeting remain flat after cleaning. It's top of the line carpet, so I know it's not due to the quality of the flooring.
Rugs look beautiful and no chemical smell
Arrive on time and explain all services with pricing.
Very expensive. Was unable to clean a spot I later cleaned myself.
Technician was very professional and did a good job.
technicians are very knowable
Very efficient. And do a good job
Your technicians are friendly and efficient; the appointments are kept in a timely manner; and my carpets feel fresh -- not like they have chemicals left in them. Keep up the good work!
Jerod was the tech for our job and was very courteous and helpful. He did a fine job and our carpets look wonderful.
My window of service was from 10:00 am to 1:00 pm. I was distraught when Luis arrived at 2:00 pm as my cat had been locked away since 9:00 am. She was very distressed. Luis cleaned 4 rooms in less than 30 min but I had removed nearly every stick of furniture. I liked the way the carpet dried quickly. The very best part of the service came when I called regarding my broken ADT sign. Brad understood my concern and immediately had it replaced. It may appear to be a small thing but we have had multiple burglaries in this area. Thank you Brad for caring. Because Brad understood my concerns, I will try using Zerorez in the future.
Zerorez is the best carpet cleaning company in the industry, Bar none!
The courtesy of the representative and quality of work.
So far fantastic love poking carpet....great service rep as well is so so important.