based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look wonder and smell good. I am very satisfied with the service. He arrived on time and went right to work and did a stellar job. Very profession you man and knowledgeable about carpets.
Job well done. Thank you.
Everything from the friendliness of my tech (Rob) to how nice my carpet turned out! The price was resonable too! :)
First, you can spell my name correctly (First name removed, is correct), you spell it Barbrah the first time and Barbra the second time when the correct spelling was given to ALL at the beginning. Secondly, the first person that came to clean my carpet and Sofa didn't clean the sofa correctly and and second appointment was needed to have the sofa completely redone to remove the strips left on my expensive sofa from the first cleaning. Although the service person was great with his attempt to make things right, the supervisor Ben was not willing to make my redo job a priority the next day in the AM, insisting he could only return in the afternoon. I expressed how this wasn't good customer service for me who had just had my entire house open in the day we had 100 degrees so the cleaning was done and allowed the house to dry out as them came after noon. I at this time said i wouldn't pay for the sofa until he made it right, that making a paid up customer wait for him to go to another unpaid job was ridiculous and poor customer service. Ben then wanted to come to my house that night (mind you its 5:30pm-6pm now and re-clean the sofa himself. I said no as this was dinner time, i had had the house open all day with the heat and needed to cool down, offering him to return as early as 6am the next day. He said he needed to look at his schedule and call me back. He called back and scheduled Jose to come at 8:30 the next morning (he spent 3+ hours correcting the problem. I also showed him the cleaning solution stains (white) left by the leaking equipment from the previous days carpet cleaning, it needed to be redone to remove the heavy concentration of cleaning solution which Jose did a great job. The MOD (Brad) came to my house to bring the sofa sealer which i paid additional for and he was excellent. The recovery done by Jose and Brad restored my faith in Zerorez however Ben needs to go to customer service classes. His attitude was argumentative and combative with me which is still weighing heavy on my mind. I work in customer service for Hilton and explained to Ben the way he was not being accommodating after they made the mistake was very inconsiderate and poor customer service. Zerorez employees(Jose/Brad)would be the only ones i would allow back in my house, if i had to have Ben, i would go to another company. I will not recommend this company after my ordeal (lack of wanting to fix it right off the bat) Ben provided. I had to force him to provide customer service that was appropriate, even after explaining two seniors lived in the house and one had COPD and being in this heat was too much physically so doing another afternoon in the heat would not be accepted. Thanks for asking, have a nice day.
The carpet is beautiful--really clean!
Jacob did an excellent job, very professional and polite. The carpet looks like new,Took a while to dry since the carpet was cleaned late
in the day.
My carpets were in bad shape and zerorez made them look like new.
Zack was great and did a great job with our old carpet
Your redo turned out really well.
The high traffic areas did not come out very clean after I paid an additional $70 for the brush cleaning. Also my eyes bur ed and itch for a week every time I entered my house. I have never experienced an allergic reaction from any other company. I have received much better quality for half the price from other companies.
Great service rugs seem to stay looking good for longer periods of time compared to traditional carpet cleaning
Good service. The furniture really looks and feels clean.
Excellent service, will use you again and refer!
On time and evrerything looks clean
I like that it got stains out I didn't think would come out and how fast the carpets dried.
Friendly service, great rates, and timely service
Clean new equiptment, process appears to deliver as promised .
The customer service person Gabby whom I spoke with was very pleasant, kind and informative, regarding your cleaning process. She recommended viewing your online video which I had already watched. You were referred to me by a neighbor who had Stanley Steamer as myself in the past and said your system was superior.
Your technician Branden was so very informative, polite, and very knowledgeable. Everyone who I spoke with from the start was very professional, accommodating and pleasant. I already recommended your business to a neighbor whom as we speak ,is having his carpets cleaned. Thank you Zerorez and your friendly Supervisor Brad for fantastic customer service.
Sincerely,
Vincent B.
PS: The man across the street having his carpets cleaned, already peeked at them in progress and Richard his neighbor wanted me to get a card for him. Great service. Your method is really worthy of referring. Your technician " Anthony ", on today's job is also as wonderful as Branden.
A great person and would love to have him to do my next job
The noticeable difference; the before and after results.
The guys did a great job just waited to long
Good, clean & fast drying
No chemicals.
No harsh chemicals used.
Todd did a great job. Great service, explained everything clearly and thoroughly. Carpets and tile look wonderful. I will definitely use Zerorez again in the future. I will recommend to everyone.
The gentleman that did my carpets was excellent and very professional!
No residue process.
My carpets and tile floors look like new
Your Tex's were very professional and did a awesome job on our horrible carpet thank you!!!
Be a little more organized in the office and know which customer you are actually calling with a service time update.
ease of making an appointment instant trust in customer service