based on 40325 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The complete professionalism of the employee that did our carpets. The next day there was no odors, the carpets feel fluffy and full. Brand new.
Good work and professional tech. Hard worker!
Your technicians are so friendly and answer any questions we might have. I love the way our carpets look and feel when done.
ABSOLUTELY EVERYTHING(See my survey response).
Dr. Venetta Whitaker
The person who cleaned the carpet was nice but the carpet didn't get cleaned by the machines as I expected.
nice friendly workers, very knowledgeable.. did a great job
The end results are excellent and it took less than an hour to do two bedrooms and a hall.
The man you sent was wonderful. The job he did was more than I expected. My rugs look like new again. I would recommend they ask for Shannon.
I like the cleaning process you use, and that your employees are professionals who take pride in their work.
Left my carpet with a nice smell,clean and Rob was a verry cordial and informative.overall a good experience
Glad you listen to customers' needs and have a safer product for those of us who need it. And Rob is very professional and personable.
no soap
Great Results That Last!!! Brandon the tech who came out was the best!!!! Unbelievable Results!!!
Clean everything looks new
Our associate Justin was extremely professional. He was respectful, polite, conscientious and focused. "J" was accommodating, friendly, informative and very helpful. In the course of completing the job, he was able to promote the company and create a new sale from a friend who was visiting us. while he worked. We highly recommend Zerorez, especially because of Justin!
Great service Brandon was awesome, extremely professional, the carpets looked like new when he finished the aroma was very nice! It smelled like "clean" Loved it!
Everything
Jerod was very professional and him ans his team did a wonderful job with our carpet throughout the house. The carpet looks like new!
You do not use chemicals when you clean
very good service, Dee the guy who cleaned my carpet was very professional and nice
Quick dry and polite. On time.
Always a great, reliable job on the carpet. Technicians are very professional and care about what they are doing.
I've used Zerorez 3 times in the past. The first time I was very satisfied with the cleaning he did. He was so friendly and I felt like he went out of his way to clean as much as he can and the carpet came out like new. The second time it was so so...the person didn't do a good of a job and charged me $20 more than the first time. The third time was the worst. I felt like he was having a bad day or he wasn't happy that I just wanted the base price carpet cleaning done. He was not friendly at all. I felt like he just wet the carpet and didn't clean at all. He said it would take about 2 hrs to dry and it's been a day and 6 hrs and it's still not dry. I am very disappointed and will not get my carpet clean by Zerorez. I also didn't understand why I couldn't use the coupon for $10 off sent by Zerorez? He said I couldn't since I was just doing the $95 base price cleaning.
I was very impressed with the young man who cleaned my carpet. He was very thorough and very personable. He told me about the products and why you use them. My carpet looks great. Thank you!
Our serviceman,Jacob, represented your company very well. He was clean,polite and informative of your products and what was best for our needs. We are very happy with our nice clean carpets and will use your company again.
No chemicals, dries fast and your technician Will Guevara was so knowledgeable and cheerful. he went out of his way to make sure are cat was safe at all times.
They are thorough, and service people (Anthony/Will) just great people
Best service ever! I will never use another company again.
The fact that no chemicals were used to clean the carpet. And that our service person was very friendly and professional.
Quick, clean, and just as advertised! I will definitely call you again!