based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your commitment to making everything right
It works!! The dogs destroyed my carpet & now it's clean & soft & smells amazing!
your techs do a good job
Show up on time. Hire employees who have some charisma and personality.
Having pets I can rest assured that it is safe for them to reenter the newly cleaned rooms without being concerned for any noxious residue they might lick.Your service people have always been courteous,efficient and unlike another company I have used my walls have not been scraped.
Not using chemicals is the what I like the most. Also the the technician's explanation of the condition of my carpeting is helpful too.
Carpet doesn't seem as clean as I thought it would look
Professional informative employee explained and gave us options as to cleaning services carpets look great and huge difference in the tile after demo
It's a little early to tell about the stain removal that was done. the customer service from the first response to the floor techs. that came out to the house are all top notch Friendly and knowledgeable.
The service and carpet cleaning were excellent. The area I had an issue with was the pricing, specifically the fuel surcharge. There is no doubt you have overhead costs to run your business, but to add an arbitrary charge makes the company look less valid. Adding in the total costs with specific line items in relation with carpet cleaning should be the practice. It felt to me like a fake charge was added to up the costs...especially when gas is on the lower end these days. As it gets hotter in Las Vegas, in a few months will there be an air conditioning charge or water usage fees due to water restrictions. My point is just charge flat fees to make your money (it is absolutely acceptable to simply raise your carpet cleaning costs $8) and get rid of the fuel charge nonsense.
The way the carpets look after being cleaned. They look brand new. The technician is well informed and let us know the options available.
The technicians are nice people and also do a great job. Our carpet had some unsightly spots which were removed before I realized the technician had started working on them. Thank you for a job well done.
Appearance of my carpet after cleaning.
It was frustrating that I called to book an appointment to use the special that was being advertised, but as soon as the tech walked in he started explaining how everything would cost more than advertised and the pet treatment would be extra and the stain resistant treatment would be extra. I felt like it was 1 upsell after another and it became very stressful. I just wanted the carpets cleaned. The tech did an excellent job when he finally cleaned them but what I expectes would only cost me $200 turned into $400 and he just kept trying to get the bill higher. It very much felt like false advertising as nothing was as advertised. In fact, he never even cleaned any tile because the tile I have "costs more" than advertised and he wasn't qualified to clean it. You need to come up with a firm all inclusive price and stick to it rather than nickel and dime customers. What a miserable experience. Initially I even considered having my couches cleaned but after the coat was so high, icouldnt afford it. The tech threw 1 couch in but now it is cleaner than the other two.
Great service...on time and my carpets look great
Quick and professional
The followup to make sure I was happy with the work. Thank you
YOUR GUY WAS IN A BIG HURRY. LEFT A SPOT IN THE MIDDLE OF THE LIVING ROOM FLOOR THAT HE DID NOT EVEN TOUCH WITH THE WATER.
Very professional and effecient. House looks amazing
appointment time with a narrower window..
Carpets are extremely clean. The gentlemen whom cleaned were nice and friendly.
Friendly, efficient staff. Satisfying results for our commercial job
everything
Juan was very professional,courtious, patient and did a wonderful job cleaning our carpet and tile. The place looks brand new.
Tell him to keep up the good work.
Tom Lynch
No chemicals
Excellent job
Technician was very knowledgeable and helpful in meeting our needs.
Everything
all good, always prefer no request for upcharge once price is set
I noticed afterward that my carpet "bunched up." I wasn't told about this.