based on 39687 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and explained everything how it works
service person was very attentive and performed FINE JOB.
did a great job,,,,,, really pleased........
Great products. I love the way the carpet feels when I walk on it barefoot. As far as the services - I have been using Zerorez for several years now and will continue to do so.
Andrew Gulliford was my technician for this appointment. He was so great. I ask for his card so that when I use Zerorez again in a few months, I will definitely ask for him. He was so great with my doxie's and they loved him. Thanks for a job well done.
S. Canada
Be up front about the costs. I was told a thorough cleaning was $33 a room. That was not the case. 4 rooms cost $300. That's a big difference in the quoted price of $132. And the tech did a great job on the carpets, he left the tiles a mess. Foot prints, water marks, ect.
found area's that needed a bit more attention, dries quickly
My grout looks brand new, I'm very impressed! The technician was so friendly and professional. I was highly impressed by the service.
Quality and service - best carpet cleaners I have ever used.
I have already submitted why I was disappointed. All of the information for the appointment was wrong, the tech went to the wrong house, my carpets didn't come out as well as I expected.
Your technitions!!! Professional yet personable!!
Great technician. Very professional and informative.
Great job. He was on time, very friendly and professional. He offered additional services without being pushy.. We will continue to use your company.
Will was our technician and he did an amazing job!!! He took the time to explain air duct cleaning so we decided to schedule an appointment to have them cleaned. He was very friendly and he took his time with our carpets. I always recommend zerorez and will continue to do so. I hope we have a similar experience with our air duct cleaning!!!
Good job !!
I like that everything is quick, efficient, and noninvasive. The representative was very professional and polite.
Other than a small mishap along the way I was very much satisfied. However, there was one phone call that made me very uncomfortable and that the call is separate from the mishap I have mentioned, which was not a big deal, but this inconvenient call was after the mishap and with a lady who initially answers to which she incompetently liaised my needs, better yet it seemed like she does not know what she is doing!
The smell after cleaning was magnificent! I can't believe how clean my tile grout cmturned out. Worth every penny!
Anthony was great and my carpets have never looked or smelled better!
Justin was very professional and friendly. He recommended options for my carpert. They look like new!
I hate being up sold after a price is agreed to. You might want to be more transparent about the cost of your services.
Fuel charge
Gets carpet really clean. No residue of soaps leaving carpet scratchy to bare feet.
Workmen are clean, respectful, tell everything up front. No residue!
friendly technician, good job getting the carpet clean.
Pet stain/ odor removal and no chemicals in my carpet.
Price is too high
Explanation by tech about what would assist in keeping my carpet clean and understand how soap residue was keeping my carpet looking bad in the high pattern areas since I was using to much soap on my carpet!!
Never any pressure to buy other products or services but explained advantages for me because of new puppy and also explained I had high end carpet no longer offered so take care of it and it will last!!
Great service and knowledgeable tech.
Best carpet cleaning job I have ever had. The representative who came to my house also told me about other services that your company offers that I didn't know about. This was very helpful. I didn't feel pressured, just informed. My carpets look as good as new. No one else has been able to do this.
I'm thrilled.
Not so much upsell
keep Robert happy .. he did a fine job and we would request only him for future services ... The work was quick and the carpet clean and very dry.. nice job ... you may share this email or response with the franchise holder and staff but NOT as a post for reviews or other publication.